All Systems Operational

Monese app Operational
Account opening Operational
Card payments Operational
ATM withdrawals Operational
Outgoing transfers Operational
Incoming transfers Operational
Card top-ups Operational
Cash top-ups Operational
Saving Pots deposits and withdrawals Operational
Incoming SEPA payments Operational
Cash Advance Operational
Account help and support Operational
Monese to Monese transfers Operational
Card In-App Managment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance affecting PayPoint cash top-ups Sep 21, 2026 00:00-05:00 BST

PayPoint will be carrying out scheduled maintenance on critical systems between 00:00 BST and 05:00 BST.

During this time, Cash Top-ups via PayPoint will be unavailable.

Post Office Cash Top-ups will not be affected and will continue to operate as normal.

Posted on Sep 17, 2026 - 12:44 BST

Sep 19, 2026

No incidents reported today.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

Resolved - This incident has been resolved.
Sep 14, 09:09 BST
Investigating - We are currently experiencing an issue with Steady Pay credit issuance. This disruption is caused by an outage affecting our banking partner.

Our banking partner is actively working to resolve the issue. We are closely monitoring the situation and will provide updates as more information becomes available.

We apologize for the inconvenience and appreciate your patience.

Sep 13, 12:31 BST

Sep 13, 2026

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.