Update - We have isolated the issue to a small set of transactions. This list of transactions did complete correctly, but due to an error from FIS, they will show up as rejected. Over the next few days, we will be working with our clients to resolve each issue.
Jan 16, 2026 - 17:33 EST
Jan 16, 2026 - 17:33 EST
Update - We’ve determined that the issue is due to a single batch processing file, which is impacting settlement batch processing for a limited subset of partners and clients. Some users may see ACH transactions appear as rejected or returned. We’re working closely with the affected partner(s) to remediate the issue and restore normal processing.
We’ll provide an update as soon as more information becomes available.
Jan 16, 2026 - 12:14 EST
We’ll provide an update as soon as more information becomes available.
Jan 16, 2026 - 12:14 EST
Identified - We have identified that the issue is limited to a single batch processing file impacting a specific subset of partners and clients. Our teams are actively working with the affected partner(s) to resolve the issue and ensure normal processing resumes.
We will continue to monitor the situation closely and provide further updates as needed.
Jan 16, 2026 - 12:12 EST
We will continue to monitor the situation closely and provide further updates as needed.
Jan 16, 2026 - 12:12 EST
Investigating - We are aware of an issue impacting FIS batch settlement processing, which may cause some ACH transactions to appear as rejected or returned. Our teams are actively working with FIS to identify the issue and prevent any incorrect transaction outcomes.
We will share additional updates and guidance shortly.
Jan 16, 2026 - 10:05 EST
We will share additional updates and guidance shortly.
Jan 16, 2026 - 10:05 EST
About This Site
Welcome to Versapay's Statuspage!
We're committed to transparency and clear communication. This page is designed to provide you with real-time updates on the operational status of our products and services. Whether it's planned maintenance or unexpected disruptions, our aim is to keep you informed every step of the way.
Your trust is paramount to us, and we believe that open communication is key to maintaining it. We encourage you to bookmark this page and visit anytime you seek up-to-the-minute information on our service status.
Questions and/or Comments? Please contact us at 866-999-8729, or visit our Support Contact Us page. We look forward to hearing from you!
ERP Payments for NetSuite
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NetSuite Hosted Payment Pages
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