USER AGREEMENT

Version dated November 10, 2026

This text is a public offer from UCOZ LTD ("we"), addressed to legal entities, individual entrepreneurs, and individuals ("you") for the purpose of granting the right to use the Survey Ninja program (the "Service") under the terms specified below (the "Agreement").

Before using the Service, we strongly encourage you to carefully read the terms of this Agreement. As the Agreement is directed to an unlimited audience and includes all essential terms of a licensing agreement as required by law, your acceptance grants it binding legal force. By clicking the "Create an account" or “Sign in with Google” button, you accept the terms of the Agreement, thereby accepting the offer and forming the Agreement. Accessing the Service without any exceptions or reservations constitutes unconditional confirmation that you have read, understood, and agreed to the terms of the Agreement.

The terms and definitions used in this Agreement are interpreted in accordance with the applicable laws of Cyprus, business practices, and established rules for interpreting relevant terms on the Internet.

1. SUBJECT OF THE AGREEMENT

1.1. We grant you the right to use the Service under a simple (non-exclusive), personal (non-transferable), limited, and revocable license in the manner specified by this Agreement.

1.2. You accept the right to use the Service as provided by us, within the scope of the features available in the plan you have selected.

1.3. Term of Rights Granted:

• 1.3.1. The term for rights granted under free plans begins upon acceptance of the Agreement's terms and remains in effect indefinitely.
• 1.3.2. The term for rights granted under paid plans begins upon payment for the selected plan and remains in effect until the end of the paid period.

1.4. The territory of use of the Service is not limited (worldwide), except for territories where the distribution of the Service is prohibited by the legislation of Cyprus, international law, sanctions of the European Union, and the United States.

2. RIGHTS AND OBLIGATIONS OF THE PARTIES

2.1. You have the right to:

• 2.1.1. use the Service in any lawful manner within the functional capabilities of the selected plan.
• 2.1.2. modify the selected plan in accordance with the procedure outlined in Clause 3.7 of the Agreement.
• 2.1.3. contact technical support to resolve technical issues arising during the use of the Service.

2.2. You are obligated to:

• 2.2.1. independently ensure the technical capability to use the Service, including:
• (a) uninterrupted access to the Internet;
• (b) availability of software on the device used to access the Service for internet connectivity.
• 2.2.2. ensure the confidentiality of login credentials to prevent unauthorized access by third parties.
• 2.2.3. independently fulfill any obligations of the personal data operator if the Service is used for interacting with data subjects.
• 2.2.4. within 24 hours of receiving the relevant request from us:
• (a) delete or modify the information you have posted if it violates the Agreement;
• (b) provide information and supporting documents in the event of us conducting your identification procedure.
• 2.2.5. not use the Service for:
• (a) posting pornographic, erotic or immoral content (obscene behavior, offensive language);
• (b) inciting religious, sexual, racial, ethnic or interethnic hatred;
• (c) displaying violence, cruelty, death, inhumane treatment of animals; encouraging harm to life and/or health; threats, intimidation, harassment or persecution;
• (d) distributing instructions for the creation of narcotic or psychotropic substances, weapons or explosives;
• (e) promoting, supporting or justifying terrorism, violent extremism or organizations recognized as terrorist or extremist under applicable law, including public display of their insignia, symbols, slogans or literature; calls to commit crimes or acts of violence;
• (f) offering, selling, advertising or otherwise facilitating the sale or distribution of:
• (i) pornography and other explicit sexual content, sexual services, live-cam services, adult subscriptions, sex toys, sex dolls, BDSM and fetish products;
• (ii) real-money gambling services, including casino credits, sports betting and crypto-casino tokens;
• (iii) narcotic, psychotropic and other illegal or regulated drugs, including marijuana and THC products, psilocybin and CBD products exceeding legal THC limits, as well as drug paraphernalia;
• (iv) prescription-only and age-restricted medications;
• (v) tobacco and nicotine products, including vapes, e-liquids and nicotine pouches;
• (vi) firearms, ammunition and their parts, explosives, fireworks, bomb-making materials, illegal or age-restricted weapons, and self-defense weapons (such as pepper spray, stun guns and tasers);
• (vii) counterfeit, replica or stolen goods and goods without clear provenance;
• (viii) wildlife and environmental contraband;
• (ix) malware, spyware, stalkerware, financial fraud tools, piracy tools, cracked software and covert surveillance devices;
• (x) extremist merchandise and propaganda;
• (xi) other goods or services whose sale is prohibited or restricted by law without proper authorization;
• (g) offering or facilitating fraudulent, deceptive or high-risk services, including:
• (i) fake IDs, forged documents and document falsification;
• (ii) debt relief, credit repair or credit-score manipulation schemes;
• (iii) unregulated, deceptive or abusive financial services, including lending, advance-fee or credit-building schemes designed to exploit users, and crypto or NFT offerings involving speculation, consumer deception or financial abuse;
• (iv) execution of money transfers, crypto transfers or investment trades;
• (v) government-service abuse, impersonation or benefit manipulation;
• (vi) identity theft, impersonation, or identity-monitoring services that enable misuse;
• (vii) legal or quasi-legal services that facilitate fraud, evasion or misrepresentation;
• (viii) negative-option billing, telemarketing or consent-bypass schemes;
• (ix) high-chargeback, fraud-prone or abusive travel services;
• (h) unauthorized access to information, credential stuffing, exploiting vulnerabilities, reverse engineering, doorway pages, phishing, spreading spam, malware or software created for illegal purposes, databases containing phone numbers, residential addresses and other personal data of third parties;
• (i) insulting honor, dignity and business reputation;
• (j) violating intellectual property rights on the results of intellectual activity and means of individualization (exclusive and copyright);
• (k) disseminating false information or information containing legally protected secrets (state secrets, commercial secrets, personal privacy, medical confidentiality, banking secrecy, attorney-client privilege);
• (l) misleading by assuming someone else’s identity with the intent to cause harm to us and/or third parties, or for other fraudulent purposes;
• (m) any other violation of the law.
• 2.2.6. You may use the Service through or connect it to an AI assistant or AI agent, integration, webhook or other third-party service only subject to your acceptance of the terms of use and privacy policy of such third-party service. You are responsible for all connections and public links created under your account, for the choice of recipients of information, and for the lawfulness of transferring personal data of third parties to them. We are not responsible for the operation of third-party services, for their processing of information, or for the use of information by persons who have access to a public link.

2.3. We have the right to:

• 2.3.1. revoke the granted right to use the Service in cases provided for by the Agreement.
• 2.3.2. suspend the operation of the Service for the time necessary to perform scheduled maintenance and recovery work on the equipment. We are not obligated to notify you in advance about the upcoming suspension of the Service, but we will strive to do so in a way that is convenient for us.
• 2.3.3. send you messages with important information regarding the use of the Service and contact you for quality assessment purposes, as well as, with your consent or where otherwise permitted by law, send promotional and informational messages regarding offers, promotions, events related to the Service and our new products to the email address or mobile phone number provided when creating the account. You can opt out of promotional messages at any time.
• 2.3.4. conduct an identification procedure, during which we may request information and copies of supporting documents from you in connection with data verification, receipt of your requests related to the processing of personal data, and restoring access to the Service, in order to protect our interests and the interests of third parties, as well as when receiving information requests from authorized state authorities and individuals, when we reasonably believe that the law requires us to provide such information.
• 2.3.5. use indefinitely and free of charge, within our marketing or informational activities on the Internet and in any territory worldwide, the structure and design of surveys and forms created using the Service, excluding responses, personal data and other information that allows identifying you or third parties, and make any changes to them necessary for these purposes. You waive any claims against us in connection with such use.
• 2.3.6. conduct promotions offering the purchase of plans under special conditions, including receiving discounts, promo codes, and additional benefits from us or third parties. The discounts, promo codes, and additional benefits you receive as part of the promotions are provided free of charge only if the terms of the promotion are fully complied with.
• 2.3.7. Temporarily restrict access to the Service in case of exceeding the system or technical limits for processing requests, set to ensure the stable operation of the Service. The limits may be adjusted at our discretion at any time and without prior notice, depending on the load on the Service. Upon your request, the limit may be increased under individual conditions.

2.4. We are obligated to:

• 2.4.1. ensure the implementation of your right to use the Service, making reasonable efforts to ensure the stable operation of the Service, its improvement, and error correction.
• 2.4.2. provide technical support. We do not offer consultations on legal matters, equipment setup, software, internet access, or other issues not directly related to the operation of the Service.
• 2.4.3. ensure an appropriate level of security for your personal data in accordance with the adopted Privacy Policy, industry standards, and applicable legislation.
• 2.4.4. forward to you requests from third parties and authorized authorities submitted in connection with your use of the Service.

2.5. You assure us of the following circumstances, which are of significant importance for the conclusion, execution, and termination of the Agreement:

• 2.5.1. you are at least 13 years old; you have reached the age that allows you to independently enter into contractual relationships, acquire the corresponding rights, obligations, and bear the resulting responsibility, or, if you have not reached such age or there are limitations on your legal capacity, you have received the appropriate permission from your parent or legal representative (or guardian) to accept the terms of the Agreement; if you are acting on behalf of another person, you are properly authorized to accept the terms of the Agreement.
• 2.5.2. when creating the account, you provided accurate and complete information about yourself or the person on behalf of whom you are acting;
• 2.5.3. you hold intellectual property rights to any materials you post or have obtained properly executed consent for the publication of such materials;
• 2.5.4. your use of the Service does not violate the law.

3. FINANCIAL TERMS

3.1. The amount of our compensation for granting the right to use the Service is determined based on the cost of the plan you have selected and its duration.

3.2. The payment of compensation is made by you using any convenient payment method available.

3.3. Cancellation of a paid plan and refunds:

• 3.3.1. A paid plan cannot be cancelled, and the amount paid for it is non-refundable and non-exchangeable, including for any unused part of the paid period and in the event of deletion of your account. The right to use the Service under a paid plan remains in effect until the end of the paid period.
• 3.3.2. Notwithstanding clause 3.3.1, if you are an individual using the Service for purposes outside your trade, business or profession (consumer), you may withdraw from the Agreement in respect of a paid plan within 14 days of its purchase by using the withdrawal function in the Service. By purchasing a paid plan, you expressly request immediate access to it; therefore, in the event of withdrawal, we will refund the amount paid, less an amount proportionate to the period of access to the paid plan before the withdrawal. Automatic renewal of a paid plan on the same terms does not give rise to a new right of withdrawal.
• 3.3.3. We may, at our discretion, grant a refund in other cases.

3.4. Using the Service under a paid plan involves automatic renewal of the plan with automatic deduction of funds from your payment method in the amount required for its renewal for a period equal to one (1) month of use of the plan you previously paid for, in order to ensure uninterrupted use of the Service. The automatic renewal of the plan and automatic payment deduction is activated after each payment of the plan, made by you with the entry of payment details (manual payment). The plan will be automatically renewed unless the automatic renewal with automatic payment deduction is canceled at least 72 hours before the end of the paid plan period. If the cost of the plan changes, we will notify you before the renewal at the new cost, and you may disable automatic renewal before it takes effect. You can disable the automatic renewal and automatic payment deduction in the account settings.

3.5. If the payment required for the renewal of the selected paid plan is not made, your use of the Service will continue under the terms of a plan that does not require payment.

3.6. We have the right to unilaterally change the cost of the plans, as well as modify the list of functionalities of the Service available under the corresponding plan, without prior notice. Changes to the cost of the plan and the list of functionalities of the Service that become available under the corresponding plan will not apply to the plan already paid by the User.

3.7. You can upgrade your plan to increase its functionalities during the current plan period by accepting additional usage rights for the Service and paying the required compensation for their provision. You can downgrade your plan to a plan with fewer features after the current plan period ends.

4. LIABILITY OF THE PARTIES

4.1. The parties are responsible in accordance with the applicable laws of Cyprus.

4.2. The Service is provided to you on an "as is" basis. We do not guarantee:

• 4.2.1. compatibility with the device and/or software you are using;
• 4.2.2. the absence of technical errors;
• 4.2.3. continuous availability;
• 4.2.4. compliance with specific subjective requirements and expectations;
• 4.2.5. universal suitability for any tasks and purposes;
• 4.2.6. insensitivity of the systems to the negative impact of malicious software or dishonest actions of third parties, and absolute protection of the database.

4.3. We are only liable to you for the inability to exercise the right to use the Service, for which the compensation has been paid, provided the following conditions are met:

• the inability for you to exercise the right to use the Service violates the Agreement;
• the inability for you to exercise the right to use the Service is caused by our fault.

4.4. Our total liability is limited to compensating you only for actual damage in the proven amount, but in any case, it cannot exceed the amount actually paid by you as compensation for granting the right to use the Service at the time the damage occurred.

4.5. You are responsible for:

• 4.5.1. any unlawful actions or omissions while using the Service;
• 4.5.2. fulfilling obligations to individuals with whom you enter into relationships while using the Service;
• 4.5.3. the security of the account credentials. Any actions taken from an account accessed through the correct login credentials will be considered actions taken by you personally.

5. CONFIDENTIALITY

5.1. We process personal data in accordance with our Privacy Policy.

5.2. If you process personal data of third parties using the Service, you are the controller of such data and we process it on your behalf. You independently determine the purposes, scope and categories of the data and perform all actions with it in the Service, and the Service executes these actions automatically. Your actions in the Service and this Section constitute your instructions.

5.3. We process such data solely to enable the functions of the Service during the term of the Agreement. Processing includes collection, recording, storage, retrieval, transfer upon your commands, and deletion. The data subjects are respondents to your surveys and forms; the categories of data are determined by you.

5.4. We undertake to process the data only on your instructions, ensure its confidentiality and security, notify you without undue delay of any breach of its security, assist you through the functionality of the Service in responding to data subject requests, delete the data after termination of the Agreement unless the law requires its retention, and provide, upon your request, information demonstrating compliance with this Section. We may engage sub-processors, imposing equivalent obligations on them, and will provide you with a list of them upon request.

5.5. If you process personal data of third parties using the Service, you must:

• 5.5.1. publish and comply with a privacy policy that specifies the categories of data collected, the purposes of use, the categories of recipients, retention periods, and the controls available to data subjects;
• 5.5.2. ensure that data subjects accept your privacy policy and, where required by law, obtain their consent to the processing of their data by us and our sub-processors;
• 5.5.3. collect only the data necessary for the purpose of the survey or form;
• 5.5.4. not collect payment card data (card number, CVV/CVC, PIN), health information that identifies an individual, document numbers and identifiers assigned to an individual by a government authority, or passwords, access keys and authentication codes;
• 5.5.5. collect special category data only if all three conditions are met: it is strictly necessary for the purpose of the survey or form, the data subject has given legally adequate consent, and the data subject was explicitly informed of it before collection.

5.6. You are responsible for the lawfulness of the processing of personal data that you carry out using the Service. In the event of a breach of this Section, we may suspend your access to the Service and delete the relevant data.

6. EFFECT OF THE AGREEMENT

6.1. The Agreement comes into effect upon your acceptance of its terms in the manner defined by the Agreement and remains in effect until the end of the period during which the rights are granted to you under the Agreement.

6.2. We have the right to revoke the granted right and delete your account if we reasonably believe that:

• 6.2.1. you have violated the Agreement;
• 6.2.2. the representations you provided regarding circumstances essential for the conclusion, execution, and termination of the Agreement were or became false;
• 6.2.3. it is required by law.

6.3. You have the right to refuse to exercise the rights granted to you under the Agreement and delete your account at any time at your discretion.

6.4. Deleting the account results in the destruction of all information associated with the account, but we may continue to store your data when required by law.

6.5. We have the right to make changes to the Agreement by publishing a new version on this page. We will notify you of material changes in advance by email or in the Service. Changes take effect upon their publication, unless a later date is specified. If you do not agree with the changes, you must stop using the Service; continued use of the Service after the changes take effect constitutes your acceptance of them.

7. FINAL PROVISIONS

7.1. The legal relations between the parties arising from the Agreement are governed by the applicable laws of Cyprus.

7.2. Any disputes arising between us and you from or in connection with the Agreement shall be resolved through negotiations, and if such resolution is not possible, in the court at our location.

7.3. If you have any questions regarding your legal rights and obligations, if you do not understand the terms of the Agreement or the applicable law, you should consult a qualified professional before accepting the terms of the Agreement. We do not provide legal advice or recommendations regarding the applicable law or requirements that apply to you or third parties.

7.4. You may not transfer your rights and obligations under the Agreement without our prior consent. We may transfer our rights and obligations under the Agreement to a third party, provided that this does not affect your rights or obligations under the Agreement.

7.5. Each provision of the Agreement is effective separately. If one or more provisions of the Agreement become invalid, the remaining provisions shall continue to be in effect.

7.6. The Agreement is drafted in English and may be translated into other languages for your convenience.

7.7. The document exchange with the User is conducted in electronic form.

7.8. Our correspondence is valid if it is conducted:

• 7.8.1. by you from the email address provided during account creation or profile updates;
• 7.8.2. by us from email addresses in the @surveyninja.io domain.

8. LEGAL INFORMATION

UCOZ LTD

Registration number: HE 300314

Address: Vasili Michailidi 9, 3026 Limassol, Cyprus

Email: team@surveyninja.io