WooCommerce Post-Purchase Survey: 7 Questions, When to Ask and What to Do Next Enterprise
Surveys for the whole company, on one contract
Up to 1,000,000 responses a month, as many users as you need, SSO and a 99.9% SLA written into the contract. A personal manager knows your setup and stays in touch.
- Up to 1,000,000Responses a month, for research across the company.
- Unlimited usersWith roles and access to each folder.
- SLA 99.9%Written into the contract.
- Personal managerOne person who knows your setup.
What Enterprise adds
Everything in Premium, sized for a company and agreed in a contract.
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Volume for big research
Up to 1,000,000 responses a month for employee surveys, customer panels and regular tracking.
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Every team on board
Add as many users as you need. Owner, admin and member roles, plus your own roles with permissions for each folder.
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Single sign-on
Employees sign in through your OpenID Connect provider, and the owner can turn password sign-in off.
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SLA and a personal manager
A 99.9% SLA in the contract, priority support and one person who knows your setup.
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Built for your process
Need something the product doesn't do yet? We build it for you, quoted and agreed separately.
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On your servers
When data has to stay inside your perimeter, our team installs SurveyNinja in Docker on your servers.
About on-premise
Premium or Enterprise
Premium is the largest plan you can buy online. Enterprise starts where it ends.
| What you get | Premium | Enterprise |
|---|---|---|
| Responses a month | 20,000 | Up to 1,000,000 |
| Users | 5 | Unlimited |
| Surveys and questions | Unlimited | Unlimited |
| SSO, custom roles, activity log | Yes | Yes |
| SLA | — | 99.9% in the contract |
| Personal manager | — | Yes |
| Custom development | — | On request |
| On-premise | — | On request |
| How you pay | Online | By contract |
How it starts
- 1
A call
Tell us about your teams, volumes and security rules, and we show the platform.
- 2
Terms
We agree the response volume, users and SLA, and send the contract.
- 3
Setup
Your administrators connect SSO and invite the teams, with your manager on hand.
- 4
Research
Teams run their surveys, and your manager stays in touch.
Questions and answers
What is included in Enterprise?
Everything in Premium, up to 1,000,000 responses a month, unlimited users, a 99.9% SLA in the contract, priority support and a personal manager. Custom development and on-premise installation are available on request.
How much does Enterprise cost?
The price depends on the response volume, the number of users and the services you need, so we agree it for each company. Write to us, and we come back with terms.
Which SSO providers work?
Any provider that supports OpenID Connect, such as Okta, Microsoft Entra ID, Google Workspace or Keycloak. The owner can turn password sign-in off, so everyone signs in through SSO.
Can SurveyNinja run on our own servers?
Yes. Our team installs SurveyNinja in Docker on your servers, and survey data stays inside your perimeter.
How does support work on Enterprise?
You get priority support and a personal manager who knows your setup. The SurveyNinja team answers email and the contact form 24/7.
Can we connect SurveyNinja to our systems?
Yes. Use the REST API, webhooks, the MCP server or the ready integrations with Zapier, Google Sheets, Telegram, Google Analytics and Meta Pixel.
Tell us about your research
Write to team@surveyninja.io or use the contact form, and we come back with terms for your company.