Release Notes

Bandwidth has expanded Number Reputation Management (NRM) to support monitoring and remediation for a broader range of phone numbers – giving customers greater visibility and control over spam labelling across their entire calling footprint.

With this enhancement, customers can now add US phone numbers from their other Bandwidth accounts, including legacy or non-Unified Platform (UP) accounts, into their NRM account for spam monitoring and remediation.

In addition, NRM now supports non-Bandwidth US phone numbers. Customers can monitor and remediate carrier-flagged spam issues for numbers that are provisioned with other providers, helping protect brand trust and improve answer rates across all outbound calling.

This update ultimately enables customers to reduce reputation blind spots, proactively address spam labeling, and increase contact rates – regardless of where their numbers are hosted.

We’ve just expanded our services in Peru to include national and international outbound, portability, and emergency services. This now means we provide all necessary services in Peru to provide full PSTN replacement connectivity. 

This release also means that we now have PSTN replacement coverage in 40 countries and territories!

This service is only available on our Universal Platform. If you’re not yet on our Universal Platform, please reach out to your Account Manager so they can help upgrade your account.

The campaign verify token field (cvToken) has been added to the Toll Free Verification POST, PUT and GET endpoints. Please see our developer documentation for additional details. This is an optional endpoint intended for adding a token for political verification requests.

We are happy to announce that Customer Self Service for IP Whitelisting is now available. This capability allows you to add your termination and emergency services IPs to the whitelist yourself, without having to open a support ticket!

In order to streamline the process, we have introduced the ability for you to whitelist IP addresses yourself. Please follow the instructions in our support article to walk through this new process.

Effective August 1, 2025, we’re updating the MoveTns Order API to enhance the overall order experience and reduce the risk of service disruptions when moving phone numbers. This update introduces graceful handling of invalid numbers, along with protection for messaging services and 10DLC campaigns. For more information, check out our announcement.

We’re excited to announce the release of our new Zoom Contact Center integration on Bandwidth’s Universal Platform; designed to enhance the experience for customers leveraging Zoom’s Carrier Platform via Bring Your Own Carrier (BYOC). 

The Zoom Carrier Platform (Phone Provider Exchange and CCaaS) simplifies the choice of preferred PSTN provider partners for customers, supporting a rapidly growing global user base. This integration is a key part of Bandwidth’s Maestro offering, enabling seamless BYOC connectivity and supporting future onboarding or migrations for Bandwidth customers into Zoom. This initial integration supports North America (NA) and Europe regions. Additional regions will become available as we expand coverage on our Universal Platform.

We’ve improved how we track and report the status of your phone number import orders. When you import phone numbers for hosted messaging, you’ll now receive a clear breakdown of each number’s status:

• Success: Phone number was successfully added to your account.
• Failed: Phone number encountered issues during the import process.
• Processing: Phone number is still being processed.

We’re also now providing warnings and suggested actions for each phone number within your import orders to help you quickly identify and resolve any potential issues!

These updates give you better visibility into the status of your phone number orders, allowing for faster troubleshooting and reducing the amount of time you spend managing your phone numbers, making for a smooth phone number import experience.

You can review the updated API documentation for full details on the changes.

Effective May 29, 2025, Bandwidth offers STIR/SHAKEN Hosted Signing Service (HSS), which aids in complying with the FCC’s Third-Party Authentication Order’s call signing requirements, enabling you to sign your own calls with your own certificate without the need for in-house software or hardware. 

Using HSS, you can now easily load your STIR/SHAKEN certificate onto the Bandwidth platform and assign call attestation levels based on your own call signing policies. For more information or to sign up for HSS, check out our product tour or talk to a product expert.

In response to the new compliance requirements for the FCC Report and Order 22-88, Bandwidth is releasing a notification-as-a-service product called PSAP Outage Alerts that will enable customers to send notifications to PSAPs in the event of a 911-impacting service outage.

Please reach out to your Account Manager if you’re interested in PSAP Outage Alerts.

Effective March  10, 2025, Bandwidth is now able to support number portability in Japan for Tokyo numbers in the Global Portal. In order to take advantage of this new functionality, you will need to fill out the standard LOA that can be found in the Global Portal and fulfill the KYC and LAR requirements for service activation in Japan.

For a list of supported carriers for Tokyo number portability, check out our support article. 

Effective January 31, 2025, we now offer Voice Configuration Packages (VCPs) for U.P. accounts. To help you manage the complex regulatory requirements of voice services globally, VCPs allow you to define and manage voice origination (inbound) settings and routing functionality for groups of phone numbers without regard for geographical constraints or the Location where those numbers are stored on your account. 

As part of this effort, and to provide a scalable solution for the expanded scope of regulatory requirements for global voice services, we’ve moved the Inbound and Routing configuration settings from Locations to VCPs. For more information on how to create and manage Voice Configuration Packages for your U.P. account, check out our Creating Voice Configuration Packages support article.

Effective January 29, 2025, we have added new optional Privacy Policy and Terms and Conditions fields for your convenience while registering campaigns. As you register your campaigns, these new optional fields can help you better organize your information and keep up with industry standards. 

For more information about Privacy Policy and Terms and Conditions, check out our 10DLC vetting tips and tricks. For more information about using the new fields in the API, check out our Dev Docs.

Effective December 6, 2024, customers with the Premium Plus or Premium customer success plans can now access Messaging Health Alerts via the Insights page of the Bandwidth App. 

This powerful addition empowers you to proactively monitor your messaging metrics, ensuring you stay informed and in control of your communications. You can also configure your alerts based on the specific health metrics that matter most to your messaging performance. For more information on these new alerts, check out our support article.

We are excited to announce that we now offer support for dialing the following additional N11 services:

• 211 – Community Information and Referral Services
• 311 – Non-Emergency Police and Other Governmental Services
• 511 – Traffic and Transportation Information (US) & Provision of Weather and Traveler Information Services (Canada)

For a full list of supported N11s, check out our support article.

Effective March 3, 2025, the Bandwidth App is using stricter validation on URLs provided for notification callback subscriptions. Invalid URLs will no longer be allowed, increasing the security between the Bandwidth App and customer applications and reducing the risk of attacks where certificates are faked.Please use a secure HTTPS (SSL/TLS secure) URL with a valid certificate moving forward. For more information, check out this Announcement.

Effective October 3, 2024, you can now delay a port activation in the Bandwidth App for off-net Lumen orders, just as you can for on-net orders. If your end-user is not ready at the scheduled time, you can delay orders up to 24 hours.

Effective August 28, 2024, a new “Region” drop down has been added to the Voice Insights menu. You are now able to select a data origin of the US or EU. 

By default, the drop down will display US, which populates all detail records originating in the US and Canada on the Voice Insights pages. When you select EU, you will see all of your data originating from outside of the US and Canada, most commonly European countries.

Please note, API Users will need to insert a region parameter: eu into API Calls to return EU. API calls without this EU parameter will default to US Data. For more information on Voice Insights, check out our support articles.

Effective July 2, 2024, we have added the ability to search for a specific campaign to our Campaigns page. 

Instead of manually clicking through pages to locate information about a specific campaign, you just need to enter the campaign’s ID into the search bar, and you will be able to find its status.

We have built a new Account Selection page in the Bandwidth App portal for customers who have access to more than one account.

On this page, you can see a list of all of your accounts along with additional information, including links to and the amount of locations, sub-accounts, and telephone numbers. You will also have the ability to navigate directly to these most-used pages. 

The search function retains the same functionality of being able to search by Account name or ID.

You can now download a messaging billing detail records report, which includes message charges and surcharges, in Messaging Insights. 

We have added new location, subaccount, and campaign ID filters, and enhanced the report so that large data sets will automatically break down into multiple files (or you can select to download separate files for subaccount or location). For more information, check out our support article.