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All Dropbox Paper docs disappeared
I need immediate help! All of my Dropbox Paper documents are completely gone — missing without any trace!This is an urgent situation that is severely impacting my work. I have checked multiple devices — everything is gone.
I rely heavily on these documents for critical work.
Please escalate this issue to your highest support level and respond ASAP. I need to know:
- What happened to my Paper docs?
- How can I recover them immediately?
- What steps are being taken to prevent this from happening again?
This is critical and time-sensitive. Please reply urgently!
Thank you.
Hey Sarawut Burapapat - thanks for bringing this to our attention.
It sounds like you might have been recently migrated to the 2020 release of Dropbox Paper. Could you search your account for a folder called "Migrated Paper Docs" and let me know what you find?
As for missing Paper docs or files in the future, note that you can take a look at your events page to see what might have happened and for more info, if needed.
In any case, please keep us posted.
3 Replies
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- Walter
Dropbox Community Moderator
Hey Sarawut Burapapat - thanks for bringing this to our attention.
It sounds like you might have been recently migrated to the 2020 release of Dropbox Paper. Could you search your account for a folder called "Migrated Paper Docs" and let me know what you find?
As for missing Paper docs or files in the future, note that you can take a look at your events page to see what might have happened and for more info, if needed.
In any case, please keep us posted.
Thank you for your quick response. I have found the “Migrated Paper Docs” folder as you suggested. Everything seems to be there.
Appreciate your support!
- Walter
No biggie Sarawut Burapapat - I'm glad I could help.
See you around the Community and let us know if anything else comes up.
