Forum Discussion

ghiggi's avatar
ghiggi
New member | Level 2
23 days ago

After upgrading to Windows 11, I can't search for files within my Dropbox folder

Device (Dell XPS 9320) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version (if using the app) v234.4.5591 Dropbox Plan (Plus) Since upgrading to Windows ...
desktop
sync
windows
jvr1's avatar
jvr1
Explorer | Level 3
3 days ago

We have exactly the same problem (also dropbox in d:) with windows 11 on 2 computers.
In the windows indexing we can choose d: gdrive but not d:dropbox!!!

In windows explorer we see in d: both gdrive and dropbox.

I did also the reinstalling advised by Jay.



Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 days ago

Hey jvr1​​​, let's jump right into this!

When did you first notice this syncing issue? Also, would you mind clarifying which app version you currently have installed, along with the app's syncing status?

You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi.

One more thing: can you try signing out of the desktop app, and then sign back in? If you could also send me a few screenshots, I'd definitely appreciate it. I would like to see how it appears to be on your end.

Let me know more, and we'll take it from there!

  • jvr1's avatar
    jvr1
    Explorer | Level 3
    3 days ago

    Hello Megan and thanks for your quick reaction.

    Dropbox synced complete and app version is 236.4.5918.

    See below 2 pictures.
    Picture 1 is windows indexing option not showing dropbox
    Picture 2 is windows explorer showing gdrive and dropbox

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 days ago

      Thanks for the screenshots and clarifying the app's version for us jvr1 - much appreciated. 

      Have you tried rebuilding the search index of your Windows device since you first noticed this by any chance? 

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