Introducing Odie
Agentic customer intelligence engine for B2B post-sales teams.
Odie learns your company's hard-won customer knowledge – the history, their experience, the reasoning that drives successful outcomes – and combines it with ongoing AI analysis of your customer data.
The result is a self-curating Customer Knowledge Engine: one brain that powers your team, the agents they build, and every add-on Odie tool they use.
What Odie Is
A brain to curate your living customer knowledge, and an add-on experience layer to turn knowledge into action.
The Brain
Customer Knowledge Engine
Odie distills your customer data, your team's expertise, and your company's history into a living brain that powers the agents you've already built.
The Optional UI experience
Customer Operating System
Put the brain to work with a modern Customer Success Platform alternative – a guided workspace with embedded agents that keep up, not just keep record.
Capture
Purpose-built Odie agents interview your teams to learn about your company and customers, turning their perspective into structured knowledge that provides the context needed to analyze your data.
Comprehend
Odie performs daily AI analysis of your customer data – CRM, usage, emails, calls, meetings, VOC, etc. – to predict outcomes, identify trends, and listen for signals you care about.
Curate
Then the magic happens: Odie synthesizes all of that human knowledge and extracted data insights into an index of living customer narratives. These narratives are self-updating and form the foundation of Odie's customer intelligence infrastructure.
Connect
Finally, Odie's MCP allows your teams to easily plug this living customer intelligence brain into any agent or tool your team already has.
Into Odie’s optional add-on tools that are specifically designed to leverage this intelligence, such as our guided workspace experience — the Customer Operating System.
With Odie,
your agents become:
- highly specific to your business
- relevant to each user
- consistent over time
- and cheaper to deploy
Because they know what your best humans know.
• Based on statistically significant performance benchmarking of complex queries against 70 production customer instances
** Output quality compiles 4 underlying metrics: usefulness, grounding, directness, and specificity
The bill you get is the bill you expect.
Predictable pricing. No black boxes. Odie is priced based on two key inputs:
Curation
Keeps your customer knowledge current.
- Priced based on the individual entities – business units, customers, and employees – you want Odie to maintain knowledge for
- And how often knowledge is refreshed
Draw
Puts your customer knowledge to work.
- Priced by how you want to connect to the Customer Knowledge Engine
- Your existing enterprise AI licenses, or any add-on Odie apps you purchase from us
No token pricing.
Tokens exist, but we take care of that for you.
No seat pricing.
Odie is accessible to everyone for the same price.
Two inputs your CFO can plan around.
A number you know before the quarter starts.
Turn what your team knows into customer knowledge your agents can use.
