GlossGenius reposted this
Great interview with Nicole Estorga - we at GlossGenius are truly on the cutting edge with both how and what we build! https://lnkd.in/g7zUDB97
GlossGenius
Software Development
New York, NY 51,990 followers
Powering 100,000+ appointment-based businesses to grow more with less busywork.
About us
GlossGenius is the AI-powered system behind the world's most meaningful appointments, helping 100,000+ service businesses earn more revenue and free up time for the work they love. Our agentic workforce gets more clients in the door, grows profit per appointment, and keeps clients coming back — doing the jobs owners never had time for and couldn't justify hiring to fill. Businesses on GlossGenius process billions in annual payment volume, and see 65% more revenue using GlossGenius Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees. We're backed by Bessemer Venture Partners, Imaginary Ventures, Left Lane Capital, L Catterton, and investors who've built some of the best companies in their categories. GlossGenius has raised $70M+ and been recognized by Fast Company's Most Innovative Companies, Forbes Cloud 100, Forbes Fintech 50, Inc Female Founders 100, and Inc Best Workplaces. If you want to build something that changes local economies and have fun doing it, let's talk! glossgenius.com/careers
- Website
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http://glossgenius.com
External link for GlossGenius
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- New York, NY
- Type
- Privately Held
- Founded
- 2016
Products
![Click here to view GlossGenius]()
GlossGenius
Appointment Scheduling Software
GlossGenius is the best appointment management and scheduling system for salons and spas in the USA | Succeed with online booking, automated client appointment reminders and confirmations, payment processing, bookkeeping, inventory management, customer tracking, marketing and more
Locations
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Primary
Get directions
New York, NY 10012, US
Employees at GlossGenius
Updates
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GlossGenius reposted this
The thing that makes AI actually work inside a company isn't the model. It's the operator. Adam S. Liu on the GlossGenius CX Ops team picked up Decagon's Duet, zeroed in on a high-volume support category, and shipped a workflow that drove a 5% deflection lift on top of a large amount of automation in place. One person, one tool, one workflow, real impact. When great team members just run with implementing new products before most companies have even finished evaluating them, that's the force multiplier. The future belongs to lean teams moving fast with AI tools, in tight partnership with the companies building them. Thanks to Jesse Zhang and the Decagon crew. Proud of Adam and the team.
One of my favorite products we’ve ever shipped is Duet — seems like a lot of our customers agree. 🙂 AI agents are constantly evolving, but most teams still spend huge amounts of time manually reviewing conversations and tweaking logic. We built Duet to automate that process and speed up iteration, so operators can focus less on implementation and more on designing good experiences. We’re already seeing customers use it in impressive ways. At GlossGenius, Adam S. Liu and his team used Duet to identify opportunities in one of their highest volume support categories and quickly improve their agent. They achieved a 5% increase in deflection from a single workflow generated through Duet. Excited to see how Duet gives more leverage to our users. Watch the full conversation between Adam and our Director of Product, Bihan Jiang, linked in the comments.
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Honored to win Newsweek's AI Impact Award for Best Outcomes in Analyzing Customer Data. Powering the operations of 120,000+ businesses, we know what makes clients book, spend, and come back. So we built AI that acts on it, doing the work local service businesses need to earn more and get time back for the work they love. We saved businesses 628,424 hours and made them $559 million in additional revenue in the past year. That's the outcome we're most proud of. Congrats, team! https://lnkd.in/gaXvhZ8K
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GlossGenius reposted this
Had a great time speaking at Vertex: The Vertical Software Conference this week about how we’ve evolved Sales at GlossGenius from an inbound-only motion to a more mature outbound GTM engine. We got into why outbound became critical as we moved upmarket, the data foundations we built to support it, and some of the creative campaigns we’re testing now. Thanks to David Patterson-Cole for co-presenting, Chris Kuehn for organizing, and the Vertex team for an amazing event!
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The results are in: our outlook on the new reality of scaling a local service business is here. We analyzed millions of appointments and surveyed businesses and clients for exclusive insights across service trends, client expectations, AI adoption, and what separates growing businesses from stagnant ones. Check out 2025 Glossed: https://lnkd.in/eqVzPwu3
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Halloween at GlossGenius NYC HQ! #culture #team
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✨Leadership Spotlight ✨ At GlossGenius, we're not just building technology. We're building tools that give local service businesses - salons, spas, and studios - the scale, and opportunities once reserved for large enterprises. Get to know two of our leaders building AI-first products that make this possible. 👇 Braden Allchin, VP of Engineering Genevieve Smyth, Head of Core Product #ai #product #engineering
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💳 "I believe that fintech for service-based businesses is rapidly evolving from simple payment acceptance to full financial empowerment." Meet Catherine Beley, our General Manager of Payments at GlossGenius. As the company's first General Manager, Catherine is building our Strategy and Operations team while also developing payment products that help small businesses make more money every day. Learn more about Catherine's role and her vision for our Payments offering in this month's Employee Spotlight ✨ https://lnkd.in/gD95phUJ
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What gives designers an edge today? This week, Assaf Shalev, GlossGenius Head of Design, and Simon Corry, Senior Director of Product Design at Ramp, shared their takes on what designers should be all over: 💡“Designers shouldn’t be scared of AI—it’s what should keep them up late, nerding out on the latest and greatest, getting excited and energized for what’s possible.” — Assaf 💡“The edge that we have today is our dedication to velocity.” — Simon Growing your design edge will help you build amazing product experiences and your personal brand. If this sounds like something you're looking for --> we're hiring https://lnkd.in/dfPREqqp
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GlossGenius has been named to the 2025 Fast Company Best Workplaces for Innovators list! We started GlossGenius to help local businesses grow. To us, innovation is about building products that impact livelihoods. It's exciting to watch our team drive a rapid ship-and-learn cycle; hearing directly from customers, launching new capabilities, and watching the impact unfold hours after we ship. Thank you to our team for all of the innovative efforts you're driving! #FCBestWorkplaces http://bit.ly/4nfLRge