UserTesting

Most awards are chosen by a committee. These were chosen by our customers. UserTesting has been named a Leader — and a Momentum Leader — in G2's Summer 2026 Grid for User Research 🏆. Multiple badges. All earned through real customer feedback. See what brought us here.

The best research doesn't start with a methodology. It starts with the right people. User Interviews and UserTesting maintain a panel of 7.6 million participants across 34 countries. Every one of them vetted and genuinely motivated to show up. The 2026 Panel Book breaks down exactly who they are, where they come from, and why it matters for the quality of your research. https://lnkd.in/evGvEnzS

The way customers feel about your brand matters more than ever. Ken Hughes closes out Crafted London with a session on what CX really means now — not the call centre, not the ticket queue, but the human connection that makes brands felt, remembered, and trusted. In an AI-driven world, that connection isn't becoming less important. It's becoming everything. Claim your free ticket and join us on September 17th. https://lnkd.in/e3u3zZGF

AI isn’t replacing research. It’s raising the bar for what makes research indispensable. Join our webinar, Research in the Age of AI: How to Stay Relevant, Build Trust, and Prove Your Worth tomorrow, Jun 24 at 10:00 am BST. We’ll explore how the researcher role is evolving, what a broader ResearchOps mandate could look like, and how to work with AI without losing rigor. Register here: https://bit.ly/4ea3e0g

Config is coming up quickly. If you're going, let's meet up! We'll be on the floor showing how design teams get from Figma prototype to real user feedback in minutes — no handoffs, no extra tools, just signals on what's working before you build. And on Wednesday, our VP of Solution Marketing, Bobby Meixner, will take the stage to talk about something most design teams are quietly wrestling with right now: how do you move fast with AI and still make decisions you can stand behind? Make sure to save his session, and come find us at our booth!

Is AI changing the role of the designer? Absolutely. Is it replacing what makes great designers valuable? Not even close. In this video, Jason Giles, VP of Product Design at UserTesting, shares why he believes this shift is actually an opportunity for design professionals. As AI takes on more production work, the skills that matter most are becoming even more important: understanding customers, synthesizing complexity, exercising judgment, and helping teams align around the right problems. The tools are changing. The fundamentals of great design aren't.

Get ready for Crafted London—a day packed with creativity, learning, and inspiration! Start your morning by choosing your own adventure: Design, Research, or Product. Enjoy two 90-minute interactive workshops packed with practical tips and hands-on exercises, and earn a skill badge to show off your new superpowers. Stick around for our exciting afternoon mainstage and make connections that last. Mark your calendar for September 17 at Exhibition White City—you won't want to miss it! https://lnkd.in/eZnBC8hg

You don't need to be a developer to understand AI. According to Katie Robblee, one of the best ways to learn how AI works—and where it falls short—is to build something yourself. In this clip from Insights Unlocked, she explains why everyone from executives to individual contributors should experiment with AI agents to better understand the opportunities, limitations, and responsibilities that come with this technology. Listen to the full episode on your favorite podcast player or on the UserTesting website. Just search for Insights Unlocked.

The researchers and designers who will thrive in the age of AI aren't the ones moving fastest. They're the ones asking the right questions. At Crafted Seattle, one theme came through loud and clear: AI doesn't replace human judgment — it raises the stakes for it. When anyone can build anything, the winners are the ones who know what to build. Here's what stood out: → Insights need to live inside the tools teams already use — not in a separate tab no one opens → High-quality human data matters more as AI scales, not less → The researchers and designers who will thrive are the ones moving from execution to strategy → And relationships? Still the bedrock. As teams hand repetitive work to AI, the best ones are reinvesting that time in the humans around them. Grateful to the Forrester analysts Gina Bhawalkar and Senem Guler Biyikli for capturing it so well. Read their full recap: https://lnkd.in/ev5XNAVH

AI is making teams faster. But is it making them more confident? That question shaped last week's VIP dinner at Trivet, where we brought together a group of brilliant Design, Product, and Research leaders for an evening of candid conversation—no presentations, just peers sharing perspectives on the opportunities and challenges of AI. The theme: AI is becoming a commodity. Judgment is not. A few threads emerged throughout the evening: → 91% of designers say AI has made them faster. Only 15% say it has made them significantly more confident. → AI doesn't just accelerate good decisions—it scales poor ones faster, too. → The real competitive advantage isn't who can generate the most output. It's who knows what to build, what to test, and what to leave behind. → As AI becomes more accessible, human insight, customer understanding, and sound judgment become even more valuable. The organizations that thrive in an AI-powered future won't simply move faster. They'll build confidence in their decisions by staying connected to the people they're designing and building for. Thank you to everyone who joined us and contributed to such a thoughtful discussion!