Xurrent

Your CMDB is populated, and yet a "low risk" ERP change still takes down Sunday planning. 🫠 That's what happens when dependency data sits in a system nobody actually routes through. IT sees the change as technically safe. Operations never gets a heads up. Finance finds out about the fallout on Monday. The difference between that outcome and a clean deployment isn't better documentation, it's responsibility-aware workflows: the CMDB triggers the right approvals and notifications automatically, before the change goes live. ✅ Read more below on why simple ERP changes spiral, and what stops it. #ITSM #ERP #ManufacturingIT

Great to see Sean Potter and MQ Pham representing Xurrent at SREday London! 🙌 Thanks to SREday for bringing together such a sharp crowd, and for putting Sera AI in the spotlight. #SREday #SRE #AIOps

This November, Xurrent is stepping into the ring. 🥊 Four German cities. One AI-native contender. Too many tools, too much manual work, platforms that bolt AI on after the fact instead of building around it. That's the fight IT and ESM leaders deal with every week, and it's exactly what SERVIEW TOOL MEETUP puts on stage. This year, Xurrent is showing up at all four stops, teaming up with a local partner at each one: SVA System Vertrieb Alexander GmbH in Frankfurt, Expertize GmbH in Leipzig and Hamburg, and blu Systems GmbH in Munich. Fill out the form now so our team knows to expect you. We'll reach out ahead of your city's date to make sure you get the most out of SERVIEW. 📍 Register here: https://hubs.la/Q04xHvGK0 #ITSM #ESM #SERVIEWTOOLMEETUP26

Your AI SRE has never seen your incidents. 🚨 Most tools are pattern matchers trained on public data. They don't know your payments-api has a flaky liveness probe everyone ignores, or that your last three "database incidents" were cache misconfigs. Sera AI is different. It reads your team's own postmortems and Slack threads, then returns a root cause hypothesis with evidence and a confidence level in seconds. 📊 One real incident: 7 alerts correlated into 1 page, resolved in 26 minutes. Read how below ⬇️ #IncidentManagement #SRE #AIOps 

Most ITSM implementations don't fail because of the platform. They fail because nobody accounted for how the team actually works. 📣   That's why we're partnering with StrataCom, an ITSM consulting firm that's been solving this exact problem since 1997. Xurrent brings the AI-powered platform. StrataCom brings nearly three decades of experience implementing, optimizing, and supporting it, from strategy and CMDB work to integrations and automation. 🔧 "Enterprises need more than a new platform. They need a partner who has seen how service management actually plays out inside an organization," said Brian Wenngatz, CEO at Xurrent. Read the full announcement: https://hubs.la/Q04y7tk30 #ITSM #ITOperations #Partner

You've left the arcade. This is where you build the whole game. 🎮 Session 3 of Level Up: The IT Maturity Series is September 24, live, and it's the finale. AnnealTech joins us to talk managed experience, closing out the full maturity arc from reactive to optimized. Reactive, structured, optimized. One series, one story. Don't miss the ending. Last call: attend this session and you've completed the series, which puts you in the running to win a Meta Quest 3. 🥽 🕹️ Save your seat: https://hubs.la/Q04sBX0C0 #ESM #ITSM #ITLeadership

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Xurrently Speaking is back for Issue 04. 💜 New partners, platform updates, a Lunch and Learn in NYC, the Level Up finale, and more from September. A lot happened this month. Catch up below 👇

The Great Xurrent Bake Off brought out some serious talent. 🧁 Our London and Austin offices filled the table with everything from pecan bars and Biscoff cheesecake to chocolate brownies, banana spice cake, carrot cake, and blueberry lemon cupcakes, just a taste of the full spread that showed up. Serious tasting. Serious voting. Zero regrets. 👀 Congrats to our winners at both offices, and a huge thank you to everyone who brought their A-game to the kitchen. This is #TeamXurrent at it's best. 🧑🍳 #CompanyCulture #ITSM #Xurrent

Every ESM platform can create a ticket for HR. That's not the hard part. 🎯 Session 3 of Level Up: The IT Maturity Series shows what actually separates a capable ESM platform from the right one: Sera AI working across every service domain with the same embedded intelligence, at no additional cost per department, and iPaaS connecting HRIS, ERP, and CRM so ESM isn't just a new ticket queue with extra steps. Anneal Tech joins us live to talk about what it actually looks like to run IT as a managed experience, not a help desk. 🥽 This is the session for IT leaders who need to make the case in their own boardroom. 📊 Register Now: https://hubs.la/Q04sBpXr0 #ESM #ITSM #AIOps