Collections Specialist

About the Opportunity:

A well-established, privately held manufacturing and distribution company is seeking a Collections Specialist to support its credit and accounts receivable function. This role is responsible for managing commercial collections, resolving customer account issues, supporting credit hold reviews, and partnering with internal teams to ensure timely payment and accurate account records.

The ideal candidate will have strong B2B collections experience, excellent attention to detail, and the ability to communicate professionally with customers and internal stakeholders in a fast-paced environment.

Key Responsibilities:

• Manage collection activity for commercial customer accounts
• Review open receivables and follow up on past-due balances
• Coordinate with internal teams to resolve account issues and payment delays
• Communicate with customers regarding outstanding invoices, payment status, and account discrepancies
• Reconcile customer accounts and research billing or credit-related issues
• Review credit hold situations and provide support for order release decisions
• Prepare account documentation for escalation or third-party collection review when needed
• Generate recurring receivables reports and aging summaries
• Assist with month-end, year-end, and account review processes
• Provide invoice copies, statements, and account documentation as requested
• Support documentation processes related to customer accounts and payment requirements

Qualifications:

• High school diploma or equivalent required; associate degree in Accounting, Finance, or a related field preferred
• 2+ years of commercial B2B collections experience
• Experience in manufacturing, distribution, building products, industrial products, or a similar environment preferred
• Strong Microsoft Excel skills
• Experience using ERP or accounting systems preferred