Customer Service Representative

Must Have

• All candidates must have reliable personal computer or laptop running Windows 11 with at least 8GB of RAM OR the MacOS 12.7.4 or higher (no Chromebooks allowed)
• Experience in a high-volume outbound calling role with the ability to make 150+ calls a day without getting burned out
• Experience handling sensitive and confidential information in regulated industries such as healthcare, telecommunications, or financial services
• Must be tech savvy- comfortable learning new systems and quickly navigating through multiple systems
• Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds with varying levels of technical understanding
• Adaptable to change - thrives in a fast-moving, start-up environment and capable of working independently while staying on task and adhering to remote policies
• Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities without sacrificing quality
• Demonstrated ability to collaborate with cross‑functional teams to meet shared goals and deadlines- this group is all about teamwork and collaboration!

Plusses

• Prior healthcare experience- experience handling sensitive and confidential information with strong knowledge of HIPAA compliance
• Bilingual in another language (If they are applying as a bilingual team member, they must be comfortable explaining complex details of healthcare related information)

• Proficient in Google Suite applications, Zoom Call Center, or Retool software

• Strong passion for health and wellness

Day to Day

Insight Global is seeking a Remote Outbound Enrollment Representative for a telehealth and food care company. The goal of this company is to connect members to one-on-one telehealth nutrition counseling with Registered Dietitians and support them with a digital platform that includes meal planning, grocery savings, and food access resources—all designed to improve health outcomes and reduce costs. This is a free benefit offered through the members health plan. In this role, you will contact eligible individuals to educate them on the client’s services and the benefits of meeting with a Registered Dietitian—all from the comfort of their home. You will then help schedule their first initial consultation with one of the client's Registered Dietitian's and get them excited about starting this new journey. You are the first point of contact that most people will have, so your ability to connect with people is crucial!