Digital & IT Support Intern

About Breitling:

We are a dedicated Squad on a mission to redefine Swiss watchmaking, rooted in our legacy since 1884. Driven by innovation and precision we create timepieces that combine modern-retro design with casual, approachable, and sustainable luxury — powered by passionate teams around the world.

About the Role

The Digital & IT Support Intern will support the desktop and laptop refresh initiative to build and/or upgrade 200+ machines across 25+ locations in the USA. This role will support an enterprise-wide device refresh and upgrade initiative

This role will focus on hardware replacement, Windows 11 upgrades, troubleshooting, and end-user support. Candidates must have some prior Windows upgrade experience and be comfortable working independently after initial training.

This is a hands-on technical role requiring strong troubleshooting skills, attention to detail, and the ability to coordinate effectively with onsite teams to minimize business disruption.

Key Responsibilities:

• Perform physical replacement of incompatible desktops and laptops as part of a structured refresh project
• Execute Windows 11 upgrades on compatible devices
• Troubleshoot upgrade failures and perform remediation to ensure successful deployment
• Transfer user data and validate application functionality post-upgrade
• Coordinate with site teams and end users to minimize downtime and operational disruption
• Document device status, deployment progress, and update asset management systems accurately
• Lift and transport equipment (up to 30 lbs as needed) during device replacement activities
• Diagnose and resolve with current Digital & It Staff any Windows 11 configuration, driver, and compatibility issue
• Knowledge of Microsoft Intunes Admin center a plus

Key Learning Opportunities:

Exposure to how luxury brands applications and technology infrastructure. Direct Windows 11 upgrade experience who can handle both technical deployment and end-user support in a fast-paced, project-based environment.

Required Profile/Qualifications

• Prior hands-on experience performing Windows upgrades and device refresh projects
• Strong troubleshooting skills related to OS upgrades, drivers, user profiles, and application compatibility
• Experience replacing desktops and laptops in enterprise environments
• Ability to work independently after initial direction and training
• Professional, mature demeanor with strong communication skills
• Ability to work effectively independently
• Experience updating asset management or ticketing systems
• Ability to lift up to 30 lbs as needed

The Details:

• Full-time (40 hours per week), temporary
• ~14 weeks contract role
• 5 days onsite at our Wilton HQ
• Work hours: 8:30 - 5:30pm (30-60min unpaid lunch)
• Monday - Friday