FIFA Fan Operations™ – FIFA World Cup 26™ | All Host Cities

Department: Tournament Time Role | EG

Employment Type: Fixed Term Contract

Location: All Locations

Reporting To: Angela Mcguire

Description

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Main Activities and Responsibilities

Reporting organisationally to the FIFA Fan Operations Venue Lead, the Venue Coordinator will be a key member of the FIFA26 Fan Operations team, and work in close collaboration with the FIFA Headquarters and other key individuals responsible for delivering a positive fan experience.

The main responsibilities and oversights of the Venue Coordinator for the FIFA World Cup 26™ include:

• Serve as a point of contact for the FIFA Fan Operations Venue Lead on all Fan Services Operations
• Manage the Gate Supervisors ensuring they are briefed, and have the operational equipment required
• Responsible for the deployment, briefing and overall management of the Fan Operations volunteers
• Ensure that critical event and venue information is available to fans and staff through multiple channels
• Coordinate with Audio Descriptive Commentators
• Oversight of the Restricted Item Storages located across the stadium
• Work alongside the Accessibility team to ensure all mobility and accessible services are delivered to a high standard
• Responsible for the maintenance and deployment of company assets and equipment
• Collaborate with other departments to identify and solve any potential issues
• Other duties as assigned by Fan Operations Venue Lead
  
  

Your Profile

Education & Qualifications

• Bachelor’s degree
• Strong problem-solving skills with the ability to make decisions quickly and willing to address potential issues proactively
• Ability to use complex communication pathways to quickly access resources
• Effective interpersonal skills with the ability to build and maintain professional relationships across diverse teams and partners
• Ability to pivot your work in response to dynamic environment with rapidly changing situations
  
  

Work Experience

• 3+ years of experience in event management and/or operations roles
• Experience working and collaborating with large teams
• Public speaking experience
• Leadership experience, specifically with part time staff and/or volunteers a plus
  
  

Languages

• Fluent in English. Spanish and/or French proficiency is a plus
  
  

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
  
  

Equal Opportunities

FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

About FWC2026

The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.

This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.