Information Technology Specialist

Our client, a world-renowned performing arts institution, is seeking a temp-to-perm Campus Technology Specialist to join their team. This individual will play a highly visible, hands-on role supporting day-to-day technology operations across a dynamic campus environment. It’s an ideal opportunity for someone who enjoys real-time problem solving, thrives in fast-paced settings, and wants to support both creative and operational teams.

Location: New York, NY

Hours: Full-time, with rotational evening/weekend/holiday coverage

Compensation: ~$35/hour, converting to $70,000–$80,000 base salary (commensurate with experience)

Key Responsibilities

End-User Support

• Provide on-site support for Windows and macOS devices
• Troubleshoot printers, peripherals, docking stations, and mobile devices
• Manage and resolve tickets through ServiceNow
• Deliver high-touch, customer-focused support to staff at all levels
• Support AV and conferencing tools across office and meeting spaces

Hardware & Device Lifecycle

• Configure, deploy, and refresh laptops, desktops, and mobile devices
• Maintain accurate asset tracking and inventory records
• Support device lifecycle processes, including retirement and compliance
• Assist with endpoint management tools

Software & Account Support

• Support enterprise applications and productivity tools
• Assist with Active Directory and Microsoft 365 administration
• Troubleshoot authentication, access, and endpoint issues
• Escalate complex issues while maintaining ownership of ticket lifecycle

Network & Connectivity

• Perform basic networking tasks (patching, port verification, cable management)
• Troubleshoot wired and wireless connectivity issues
• Partner with infrastructure teams for advanced network support

Ideal Background

• 2–5 years of hands-on IT support experience
• Strong troubleshooting skills across Windows and macOS
• Experience with printers, mobile devices, and AV/conferencing tools
• Familiarity with Active Directory and Microsoft 365
• Experience with ticketing systems (ServiceNow preferred)
• Ability to work on-site in a fast-paced, high-visibility environment

Nice to Have

• CompTIA A+ or Network+ certification (or in progress)
• Experience with Intune, Jamf, or other endpoint management tools
• Basic networking knowledge (TCP/IP, DNS)
• Experience supporting live events or high-demand operational environments
• Exposure to ITIL or structured IT service management frameworks