IT Service Desk Technician – Tier 1

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IT Service Desk Technician – Tier 1

Washington, DC

ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.

We're looking for a talented IT Service Desk Technician to join our team in Washington, DC. This position will support a complex government client and will provide first-level IT support in a ServiceNow-based environment. In this role, you will serve as an initial point of contact for users, assist with common technical issues, and help ensure a positive support experience across a secure enterprise environment.

Work Location:

Onsite – Work from one of our office locations.

Clearance

Must be US citizen with the ability to obtain a Secret security clearance.

Primary Roles And Responsibilities

• Respond to user requests via phone, email, portal, and walk-up support
• Create, update, and manage tickets in ServiceNow
• Troubleshoot password resets, account access issues, Microsoft 365 issues, and VPN connectivity
• Provide basic troubleshooting for workstations, printers, and standard software
• Escalate complex issues to higher support tiers as needed
• Communicate clearly with users on ticket status and next steps
• Document support activities accurately in the ticketing system
• Follow support procedures, SOPs, and knowledge articles
  
  

Required Education, Experience, & Skills:

• High school diploma required; associate degree or technical training preferred
• 1+ year of IT support, help desk, or customer support experience
• Strong customer service and communication skills
• Ability to work in a structured, fast-paced support environment
• Windows 11 and standard desktop support
• Microsoft 365 applications including Outlook, Teams, and Office
• Basic networking concepts and VPN connectivity
• Account support in Active Directory or similar identity systems
• ServiceNow or other enterprise ticketing platforms
• Remote support tools and basic troubleshooting workflows
  
  

Preferred Qualifications:

CompTIA Security+

The Perks of Being on Our Team

Benefits

ApplyLogic offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:

• Employee Assistance Program
• 401K
• Medical/Dental/Vision Insurance
• Life/Short-Term Disability/Critical Illness/Accident Insurance
• 15 PTO Days
• 11 Federal Holidays
• Up to $5K towards continuing education and/or professional development