Level 2 Help Desk Engineer

Compensation: $25–$30/hr (depending on experience)

Locations: Nashville, TN, or Atlanta, GA, or Detroit, MI

Position: Level 2 Helpdesk Engineer

Inceed has partnered with a great company to help find a skilled Level 2 Helpdesk Engineer to join their team!

• Handle escalated L2 helpdesk tickets across multiple client environments
• Troubleshoot issues with hardware, software, networking, and Microsoft 365/Active Directory
• Own and resolve tickets end-to-end while meeting SLA expectations
• Provide remote and occasional onsite support
• Document solutions and contribute to knowledge base improvement

• 2–3+ years of IT support experience (L2)
• Strong troubleshooting across Windows, macOS, networking basics, and enterprise apps
• Experience with Active Directory and Microsoft 365
• Good understanding of TCP/IP, DNS, DHCP, VPN concepts
• Strong communication and customer service skills in a client-facing environment

• Multi-client support experience
• Familiarity with Kaseya, AutoTask, or IT Glue
• CompTIA or Microsoft certifications
• Exposure to Windows/Mac environments

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and long-term disability insurance
• Paid time off, 401(k), and holiday pay
• Weekly direct deposit or pay card deposit

• Opportunity available in Nashville, TN, Atlanta, GA, or Detroit, MI
• Travel onsite to client locations as needed
• Opportunity to work with a managed service provider (MSP) and a tight-knit, collaborative team

If you are interested in learning more about the Level 2 Help Desk Engineer opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple” We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.