DBS Bank's AI strategy for consumer banking and wealth management

【#HongKongDigitalFinanceAwards2025】 As the digital wave sweeps across the globe, the financial industry is undergoing unprecedented transformation. In the face of a volatile market and intensifying competition, leveraging innovative technologies is not only key to the banking sector’s continued growth—it’s also essential for empowering businesses to upgrade and transform. #DBSHK, with its forward-looking vision, is actively investing in technologies such as artificial intelligence (AI) and tokenisation, aiming to redefine the banking experience for corporate clients.   Read the full article: https://lnkd.in/epQ8YSiW #DigitalFinanceAwards2025 #MetroBroadcast #MultiMetro #MetroFinance #DBSHK DBS Bank

Banks that resisted fintech disruption now race to deploy AI agents. The same institutions, different urgency. What changed? The answer is simple: survival instinct. New research from Creatio and Wipfli reveals a striking shift. 87% of banks plan to deploy AI-enabled solutions within 18 months. That's not aspiration. That's necessity. The numbers tell the story: 🤖 Bank of America's Erica has handled 3 billion interactions 📈 AI boosts back-office productivity by 30% 💰 Projected banking profits could increase by $170 billion by 2028 But here's what matters most. Banks aren't replacing humans with AI. They're augmenting them. Customer service times drop 70%. Staff get better tools. Customers get faster answers. Everyone wins. The institutions that once moved slowly now understand speed. The regulatory mindset hasn't disappeared. It's evolved. They're building guardrails while racing ahead. Smart approach. No-code platforms make this possible. 60% of financial firms already use them. Technical barriers are crumbling. The question isn't whether banks will adopt AI agents. It's how fast they can do it responsibly. What's driving this urgency in your industry? #AIInBanking #FinTech #DigitalTransformation 𝐒𝐨𝐮𝐫𝐜𝐞: https://lnkd.in/eNq-Epv2

#AI Could Erode $170B in Global Bank Profits, McKinsey Warns Artificial intelligence could reduce global #banking profits by up to $170 billion annually if lenders fail to adapt to a future led by autonomous AI agents, according to #McKinsey & Company’s Global Banking Annual Review 2025. The consultancy said emerging “agentic AI” systems — intelligent assistants that autonomously manage payments, transfers, and investments — could shrink profit pools by 9%, undermining revenue from deposits and credit spreads. As consumers increasingly rely on personal AI to optimize finances, banks risk losing their traditional income margins. McKinsey urged institutions to adopt an “agentic-first” strategy, embedding AI personalization into every customer interaction and partnering with fintechs and data providers. Banks that evolve early could unlock up to $340 billion in new annual value, offsetting potential losses. 👉 Why it matters: AI is poised to become both the biggest profit accelerator and the greatest existential threat to the banking industry in the coming decade. Source: https://lnkd.in/gHgT-25N #ArtificialIntelligence #BankingInnovation #Fintech #DigitalTransformation #FinancialServices #Automation

Banks that resisted fintech disruption now race to deploy AI agents. The same institutions, different urgency. What changed? The answer is simple: survival instinct. New research from Creatio and Wipfli reveals a striking shift. 87% of banks plan to deploy AI-enabled solutions within 18 months. That's not aspiration. That's necessity. The numbers tell the story: 🤖 Bank of America's Erica has handled 3 billion interactions 📈 AI boosts back-office productivity by 30% 💰 Projected banking profits could increase by $170 billion by 2028 But here's what matters most. Banks aren't replacing humans with AI. They're augmenting them. Customer service times drop 70%. Staff get better tools. Customers get faster answers. Everyone wins. The institutions that once moved slowly now understand speed. The regulatory mindset hasn't disappeared. It's evolved. They're building guardrails while racing ahead. Smart approach. No-code platforms make this possible. 60% of financial firms already use them. Technical barriers are crumbling. The question isn't whether banks will adopt AI agents. It's how fast they can do it responsibly. What's driving this urgency in your industry? #AIInBanking #FinTech #DigitalTransformation 𝐒𝐨𝐮𝐫𝐜𝐞: https://lnkd.in/eD8SVFic

The AI revolution in banking has just begun and a long way to go. Artificial Intelligence is redefining the way banks and fintechs operate from how decisions are made to how trust is built. Today, leading financial institutions use AI-driven analytics to enhance credit risk models, detect fraud in real time, and deliver personalized customer experiences at scale. Automation is driving efficiency, improving compliance, and enabling faster, smarter operations across the sector. But this revolution is about more than technology, it’s about rethinking finance through intelligence. The future of banking will be shaped by how responsibly we deploy AI: balancing innovation with ethics, speed with security, and automation with human insight. The next phase of financial growth won’t be led by technology alone but by those who use it wisely. #AI #Fintech #DigitalTransformation #FutureOfFinance #BankingInnovation #ArtificialIntelligence #FinancialTechnology

Banks that resisted fintech disruption now race to deploy AI agents. The same institutions, different urgency. What changed? The answer is simple: survival instinct. New research from Creatio and Wipfli reveals a striking shift. 87% of banks plan to deploy AI-enabled solutions within 18 months. That's not aspiration. That's necessity. The numbers tell the story: 🤖 Bank of America's Erica has handled 3 billion interactions 📈 AI boosts back-office productivity by 30% 💰 Projected banking profits could increase by $170 billion by 2028 But here's what matters most. Banks aren't replacing humans with AI. They're augmenting them. Customer service times drop 70%. Staff get better tools. Customers get faster answers. Everyone wins. The institutions that once moved slowly now understand speed. The regulatory mindset hasn't disappeared. It's evolved. They're building guardrails while racing ahead. Smart approach. No-code platforms make this possible. 60% of financial firms already use them. Technical barriers are crumbling. The question isn't whether banks will adopt AI agents. It's how fast they can do it responsibly. What's driving this urgency in your industry? #AIInBanking #FinTech #DigitalTransformation 𝐒𝐨𝐮𝐫𝐜𝐞: https://lnkd.in/e87DPSKN

𝗔𝘀𝗸 𝘁𝗵𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝘀, 𝗘𝗽𝗶𝘀𝗼𝗱𝗲 𝟭 | 𝗔𝗜 𝗶𝗻 𝗙𝗶𝗻𝗮𝗻𝗰𝗲: 𝗣𝗿𝗼𝗴𝗿𝗲𝘀𝘀 𝗗𝗲𝗺𝗮𝗻𝗱𝘀 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 AI has moved beyond powering transactions, as it's redefining how the financial world operates. From fraud prevention to customer experience, the impact of AI runs deep. But as AI becomes more embedded in finance, a bigger question emerges: How do we scale it responsibly - across people, processes, and governance - without losing trust? In our latest video, Max, Managed Services & Business Alliances Leader APAC at CBTW, shares his perspective on how the banking and fintech sectors are approaching this challenge, and why collaboration across the industry has never been more critical. 🎥 Watch the video to hear his insights and a glimpse of what’s next for responsible AI in finance. #CBTW #AIinFinance #ResponsibleAI #Fintech #BankingInnovation #FinancialServices #DigitalTransformation 

J.P. Morgan has been named 𝐖𝐨𝐫𝐥𝐝'𝐬 𝐁𝐞𝐬𝐭 AI Bank at the inaugural 𝐆𝐥𝐨𝐛𝐚𝐥 𝐀𝐈 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 𝐀𝐰𝐚𝐫𝐝𝐬 𝟐𝟎𝟐𝟓 (https://lnkd.in/g9rc3p9U) — the industry’s only pure-play AI awards programme.   The awards attracted 176 submissions from banks, fintechs, payment providers and AI vendors worldwide, with 40 institutions recognised for their leadership in deploying AI to enhance customer experience, operational efficiency, risk governance and new business monetisation.   Other winners include Standard Chartered, BMO, UOB, HSBC and Bank of Canada across strategy, product, risk and responsible AI categories.   The Digital Banker ’s AI Awards programme evaluates institutions against a proprietary seven-pillar framework covering strategic vision, agentic design, business impact, ethics, adoption and future readiness.    𝐑𝐞𝐚𝐝 𝐭𝐡𝐞 𝐟𝐮𝐥𝐥 𝐚𝐫𝐭𝐢𝐜𝐥𝐞: https://lnkd.in/gPZ-D5xn

What was a key takeaway for the board and execs of an Australian bank we presented to today? AI adoption in a highly regulated and risk averse industry starts with enabling their workforce. Steve Jenkins and I spoke about the central importance of governance, not just for managing risk, but as an enabler of an innovation ecosystem within the bank. AI is already starting to change customer behaviours and expectations in the banking sector. Agile AI-native non-banking lenders will likely fuel constant and rapid innovation of new products and services. We could be about to enter the fast fashion era of banking. Building an AI workforce will be essential.

🤖🏦 Will AI really take away jobs in the banking sector?    At his second IPS-Nathan Lecture, Piyush Gupta, former CEO and Director of DBS Bank, shared about the use of AI in various banking functions globally and in Singapore. He discussed its impact on financial roles and jobs, and suggests that society needs to work seriously at reskilling. He also raised ethical and regulatory considerations of AI, affirming the need for close partnerships to reinvent finance with AI in a way that builds trust and serves society responsibly.   Read more at the link in the comments.   #ipssg #singapore #ai #bank #aiethics #skills