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Students Frequently Asked Questions
- How can I get answers about Connect access codes and purchasing options?
- Where can I get Connect Standalone student registration instructions?
- Where can I learn about Connect assistive technology features?
- How do Students navigate in Connect?
- How do I use the McGraw Hill AI Reader to enhance the eBook experience?
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- How do I view my grades in Connect?
- How do I complete a proctored assignment in Connect with Proctorio?
Higher Ed Technical Support: US and Canada
Phone: (800) 331-5094
Email & Chat Hours:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Phone:
Sunday: 12:00 PM to 1:00 AM ET
Monday-Thursday: 8:00 AM to 1:00 AM ET
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Holiday Closures: Memorial Day. 4th of July, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day
Higher Ed Technical Support: Other International
Chat Hours:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Outside the United States? View international phone numbers and regional contacts
Supporting You at Every Step
Start strong and stay on track with step‑by‑step product guidance and support to keep you moving forward.
Supporting You at Every Step
Start strong and stay on track with step‑by‑step product guidance and support to keep you moving forward.
Instructors Popular Support Topics
Instructors Product Guides, Tutorials and Troubleshooting
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Instructors Additional Help & Support Resources
Higher Ed Technical Support: US and Canada
Phone: (800) 331-5094
Email & Chat Hours:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Phone:
Sunday: 12:00 PM to 1:00 AM ET
Monday-Thursday: 8:00 AM to 1:00 AM ET
Friday: 8:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Holiday Closures: Memorial Day. 4th of July, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Day
Higher Ed Technical Support: Other International
Chat Hours:
Sunday: 12:00 PM to 12:00 AM ET
Monday-Thursday: 24 hours ET
Friday: 12:00 AM to 9:00 PM ET
Saturday: 10:00 AM to 8:00 PM ET
Outside the United States? View international phone numbers and regional contacts
Setup and Implementation
Find training and support to setup your course in Connect, ALEKS, SIMnet, GO or Sharpen.
Setup and Implementation
Find training and support to setup your course in Connect, ALEKS, SIMnet, GO or Sharpen.