The importance of root-cause analysis
The cost of service downtime is growing up. There are reliable reports stating that the cost of downtime ranges from $100,000-$72,000 per minute. Identifying the root-cause (mean-time-to-identification (MTTI) generally takes hours. For a complex situation, the process may run into days. The MTTI is lengthy due to various reasons. There are not many tools to speed up the MTTI process. We need competent tools that enrich the value by correlating the data from different IT tools, such as APM, ITSM, SIEM, and ITOM with open API connectors. As microservices and their instances run on containers, IT teams need to manage millions of data points. This transition mandates for highly advanced and automated tools. The pioneering AI algorithms will be commonly used to automate for precisely finding the root-causes.
Root-cause analysis is being touted as an important post-deployment activity for exactly pinpointing bugs and their roots in any software applications...
