Exploring customer service calls
Based on past experience, in a typical churn scenario, customers who churn would typically make more calls to the customer service centers compared to those who don't churn. Calls to customer service center imply a problem faced by the customer, and multiple calls to the customer service center indicate a persistent unresolved problem.
We've used Plotly to build a scatter plot for calls made to customer services. Plotly, also known by its URL, Plot.ly, is an online analytics and data visualization tool providing online graphing, analytic, and statistics tools for individuals and collaboration, as well as scientific graphing libraries for Python (https://en.wikipedia.org/wiki/Python_(programming_language), R (https://en.wikipedia.org/wiki/R_(programming_language)), MATLAB (https://en.wikipedia.org/wiki/MATLAB), Perl (https://en.wikipedia.org/wiki/Perl), Julia (https://en.wikipedia.org/wiki/Julia_(programming_language)), Arduino (https://en.wikipedia...
