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You're reading from Remote Usability Testing Actionable insights in user behavior across geographies and time zones

Product type Paperback

Published in Aug 2018

Publisher

ISBN-13 9781788999045

Length 202 pages

Edition 1st Edition

Concepts

UI Testing

Authors (2):

Inge De Bleecker

Okoroji

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Table of Contents (12) Chapters

Preface

1. Why Everyone Should Run Remote Usability Studies FREE CHAPTER

2. What Not to Forget When Planning Your Study

3. How to Effectively Recruit Participants

4. Running a Remote Moderated Study

5. Running a Remote Unmoderated Study with User Videos

6. Running a Remote Unmoderated Study with a Survey

7. Running a Remote Unmoderated Study with a Hybrid Approach

8. What to Consider When Analyzing and Presenting the Study Results

9. Thanks! And What Now?

10. Sample Material and Further Reading

11. Other Books You May Enjoy

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About user videos

A user video shows what the user experiences as they complete their task. At a minimum, it includes a capture of the screen that the participant is viewing and their narration. Whether a video-based study is a suitable approach depends on the goal of the study and the product under testing.

Screen capture

Screen capture options may vary depending on the tool or platform that is used. At a minimum, the user video must display the participant's screen as they complete the task.

Visual indications of mouse tracking (on a computer) or finger taps (on a touchscreen device) in the video are valuable additions to the recording, as it is otherwise difficult to follow what the user is doing.

Some user video...

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Authors (2)

Inge De Bleecker

Inge De Bleecker has been designing and testing web, mobile, and voice experiences for more than 20 years. She builds and leads UX teams and evangelizes UX throughout organizations. She is fascinated by the communication between humans and devices. Her mantras are "design for everyone" and "test early and often." Inge has run over 200 remote studies across different industries, languages, and regions. She finds remote studies a powerful and effective way to gather user feedback that would otherwise be difficult to collect.

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Okoroji

Rebecca Okoroji has been working in UX since 2000. She is passionate about the need for providing exceptional digital experiences and has since expanded her focus to encompass customer experience. She believes that there is no such thing as a user error, only badly designed interfaces. Customer/user feedback is essential to building a good UX, and remote unmoderated usability testing is a cost-effective and efficient way of collecting this. Rebecca has conducted over 100 such studies in globally dispersed projects for a large variety of industries and has a wealth of experience to draw on.

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