Scribd
Upload
284 views2 pages

Effective Expressions for Complaining

This document discusses expressions used for complaining and responding to complaints. It provides examples of phrases to use when making a complaint, such as "I have a complaint to make" or "I'm afraid there is a slight problem with." Positive responses to complaints acknowledge the issue and promise to resolve it, while negative responses deny responsibility or ability to address the complaint. Complaints should be made politely to effectively communicate the problem and desired resolution.

Uploaded by

sarah_jcfreak3767
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
284 views2 pages

Effective Expressions for Complaining

This document discusses expressions used for complaining and responding to complaints. It provides examples of phrases to use when making a complaint, such as "I have a complaint to make" or "I'm afraid there is a slight problem with." Positive responses to complaints acknowledge the issue and promise to resolve it, while negative responses deny responsibility or ability to address the complaint. Complaints should be made politely to effectively communicate the problem and desired resolution.

Uploaded by

sarah_jcfreak3767
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Complaining - Talking about Complaints

What are complaints?


Complaints are expressions of "displeasure or annoyance" in response to an action that is seen by the speaker as unfavorable. Suppose you want to complain about the pizza you have just ordered because it's too salty, what are the expressions needed to express and respond to complaints?

Complaining:
Here are expressions you can use when complaining:

I have a complaint to make. ... Sorry to bother you but... I'm sorry to say this but... I'm afraid I've got a complaint about... I'm afraid there is a slight problem with... Excuse me but there is a problem about... I want to complain about... I'm angry about...

Examples:
I have a complaint to make. I'm sorry to say this but Your pizza is just too salty. your food is inedible.

1. I'm afraid I've got a complaint about your [Link]'s too noisy . 2. I'm afraid there is a slight problem with the service in this hotel. [Link] me but you are standing on my foot. 4. I want to complain about the noise you are making. 5. I'm angry about the way you treat me.

Responding to complaints
Positive response to complaints:

I'm so sorry, but this will never occur / happen again.

I'm sorry, we promise never to do the same mistake again. I'm really sorry; we'll do our utmost/best not to do the same mistake again.

Negative response to complaints:


Sorry there is nothing we can do about it. I'm afraid, there isn't much we can do about it. We are sorry but the food is just alright.

Things to remember about complaints:


When expressing a complaint in English, it helps to be polite. Although "I'm angry about your pizza. It's too salty" is one possible way of expressing a complaint, it is considered too rude and you'd better use more polite expressions if you want to get what you want!

You might also like