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IT Change Management KPIs & Metrics

The key performance indicators for IT change management focus on implementing changes that meet customer requirements, reducing service interruptions from incomplete changes, decreasing unauthorized and unplanned changes, improving the success rate of change implementations, lowering the number of changes requiring reversal or modification, reducing failed changes, improving the average time to implement changes based on priority, and increasing the accuracy of change estimates.

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Rahul Gupta
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170 views1 page

IT Change Management KPIs & Metrics

The key performance indicators for IT change management focus on implementing changes that meet customer requirements, reducing service interruptions from incomplete changes, decreasing unauthorized and unplanned changes, improving the success rate of change implementations, lowering the number of changes requiring reversal or modification, reducing failed changes, improving the average time to implement changes based on priority, and increasing the accuracy of change estimates.

Uploaded by

Rahul Gupta
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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The KPIs & Metrics of IT Change Management

The key performance indicators for change management are:


1. The number of changes that were implemented to services which met the customers agreed
requirements
Ex: Changes made in quality or cost or time
2. Lowering number of service interruptions caused by incomplete or poor assessment of
changes
Reduction in the number of defects and quantity of rework caused by inaccurate specifications
3. Fall in the number of unauthorized changes
4. Reduction in the number and percentage of unplanned changes and emergency fixes
5. Improving success rate in the Change implementation (percentage of changes deemed
successful at review/number of RFCs approved)
6. Reduction in the number of changes where reversal or modifications is called for.
7. Declining number of failed changes
Improving the number of successful changes
8. Improvement in the average time to implement changes based on the factors of change like
urgency/priority/change type
9. Incidents which contribute to the change.
10. Increasing accuracy in the percentage of change estimates

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