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Business Communication Essentials

This document discusses barriers to communication, the importance of kinesics and proxemics, steps in making an oral business presentation, writing a persuasive letter for a new kids' apparel product, and aspects to consider during a job interview for an operations manager position. It also provides short notes on skimming and notices. Specifically, it outlines environmental barriers like noise and distractions, gives examples of how eye contact and gestures convey meaning in kinesics, explains proxemics relates to personal space, and mentions including choosing the product and persuading customers in a sales letter.

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Arvind K
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72 views2 pages

Business Communication Essentials

This document discusses barriers to communication, the importance of kinesics and proxemics, steps in making an oral business presentation, writing a persuasive letter for a new kids' apparel product, and aspects to consider during a job interview for an operations manager position. It also provides short notes on skimming and notices. Specifically, it outlines environmental barriers like noise and distractions, gives examples of how eye contact and gestures convey meaning in kinesics, explains proxemics relates to personal space, and mentions including choosing the product and persuading customers in a sales letter.

Uploaded by

Arvind K
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

MB0039 Business Communication

1 As a speaker you are addressing a group of people. What could be the


possible barriers
in this communication?
Barriers of communication
There are many other barriers to communication, an understanding and analysis of
which are needed before coming up with ways to eliminate or minimize them. These
barriers may be classified as follows
1. Environmental Barriers This is the same as physical noise, which could be in the
form of distracting sounds, an overcrowded room, poor facilities and acoustics, all of
which may hinder the ability to listen to and understand the message.

FOR Project and Assignment


Email: mba8182@[Link]
Phone: +91 9873669404
2 What is the importance of Kinesics and Proxemics in communication?
Explain with
examples.
Kinesics with example
Proxemics with example
Eye Movements, such as wide open pupils express feelings of surprise, excitement
or even fear. The importance of eye contact with ones audience was pointed out
earlier. Direct eye contact is an indication of intensity and interest, while lack of it
can convey feelings of nervousness and guilt. Gestures, such as movement of the
hands while giving a lecture or presentation indicates a high level of involvement in
what you are saying. On the other hand, shuffling of the feet is a sign of
nervousness and speaking with ones hands in ones pockets is considered to be
casual or even rude.
Kinesics This is the most often studied and important area of non-verbal
communication and refers to
3 What are the steps in making oral business presentation?
steps

4 Imagine a new product from kids apparel industry. Write a persuasive


letter to
customers, persuading them to buy your companys product.
Choosing the product and describing in letter
Persuading the customer to buy it
5 You are going to face a job interview for the post of Manager-operations.
Which
aspects you will keep in mind while facing the interview?
Aspects to be kept in mind during job interview

6 Write short notes on:


a) Skimming
b) Notices
a) meaning and role of skimming
b) Meaning and role of notices

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