517-420-5194
ashley.carter5@[Link]
https:/[Link]/in/ashleymcarter
Ashley M. Carter
Paid Work Experience:
Relief Mental Health Worker Community Mental Health Authority of
Clinton, Eaton, and Ingham Counties (Charter House) Lansing, MI
May 2015 Present
Work side by side with clients (members) in all aspects of clubhouse
operations.
Help Charter House work towards achieving International Clubhouse
accreditation status (based on the Clubhouse model of psychosocial
rehabilitation).
Empower and motivate members to develop and pursue vocational,
educational, and socialization goals.
Hired in at Charter House after completed Field Placement. Currently
working as a unit lead/clubhouse generalist during a transitional period
that requires additional staff coverage.
Financial Aid Specialist (Temporary) Lansing Community College
Lansing, MI
July 2014 April 2015
Delivered excellent customer service to a widely diverse population of
students by guiding them through complicated processes.
Served as main point of contact for the generic financial aid e-mail
address. Answered questions and inquiries regarding admissions,
registration, financial aid, and student finance.
Provided oversight to Document Processing Area for Associate Director
of Financial Aid while supervisor position in that area was vacant.
Applied professional judgment to appeals of student suspensions.
Foster Care Case Aide Wellspring Lutheran Services East Lansing, MI
April 2014 July 2014
Monitor, supervise, and coach parents during parenting times.
Assist foster care staff in case related activities such as transporting
children, scheduling visits, and providing summaries of visits to case
managers to be entered into the Michigan Statewide Automated Child
Welfare Information System (MiSACWIS).
Customer Service (Enrollment Services) Lansing Community College
Lansing, MI
1
August 2012 May 2014
Delivered excellent customer service to a widely diverse population of
students by guiding them through complicated processes.
Used analytical decision-making to interpret and apply college, state,
and federal regulations and policies.
Explained financial aid requirements, awards, disbursements, and
refunds.
Accurately updated student records through multiple software
programs.
Utilized technical writing skills to communicate, to both coworkers and
students, via e-mail and instant messaging software.
Senior Sales Associate Dots Lansing, MI
August 2008 August 2012
Provide excellent customer service via suggestive selling techniques
and assisting customers with purchases at cash register.
Balanced cash registers during shift changes.
Verified nightly deposits and balanced cash registers during end-of-day
processing.
Confirmed weekly inventory received as accurate.
Took store deposits to the bank every morning, verified accuracy of
deposit, and made change if necessary.
Past Field Experience:
Community Mental Health Authority of Clinton, Eaton, and Ingham
Counties (Charter House) Lansing, MI
Worked side by side with clients (members) in all aspects of clubhouse
operations (clerical tasks, kitchen tasks, maintenance tasks, activity
planning and outings, fiscal tasks, etc.).
Served on various planning committees and groups side by side with
members.
Helped Charter House work towards achieving International Clubhouse
accreditation status (based on the Clubhouse model of psychosocial
rehabilitation).
Empowered and motivated members to develop and pursue
vocational, educational, and socialization goals.
Education:
Wayne State University, Detroit, MI Bachelors of Social Work
Currently Enrolled. Expected completion date: July 2015
Where Online Works (WOW) program
Lansing Community College, Lansing, MI Associate of Arts in
Psychology
Completed December 2013
Lansing Community College, Lansing, MI Certificate of
Achievement in Transfer Studies
Completed May 2013
Lansing Community College, Lansing, MI- General Associate Degree
Completed May 2012
Volunteer Experience:
Volunteer Income Tax Assistance (VITA) Program Lansing, MI
January 2014 April 2014
Served as an Intake Specialist/Greeter, as well as a Volunteer Tax
Preparer.
Ready to Achieve Mentoring Program (RAMP) Lansing, MI
February 2013 May 2013
Met weekly with a group of at-risk youth to assist with
completing their schoolwork and to develop and work towards
educational and career goals.
Rainbow Homes (CMHA-CEI) Lansing, MI
December 2012 May 2013
Assisted adults who have a developmental disability with
completing instrumental
activities of daily living (IADLS).
Accompanied residents on activities, outings, and day trips.
College Goal Sunday Lansing, MI
February 10th, 2013 & February 9th, 2014
Spent both days assisting a large number of potential college
students and their parents with completing the Free Application
for Federal Student Aid (FAFSA) and advising them on topics
related to financial aid and the first-year college experience.
Memberships & Certifications:
Certified in Adult Mental Health First Aid
March 2015 March 2018
National Association of Social Workers Michigan Chapter
3
Student Member: March 2014 Present
IRS Certified Volunteer Tax Preparer (2014 Tax Year)
January 2014 April 2014
Skills:
A proven success of coordinating activities, groups, and services for
clients.
Eight-plus years of customer service, including training and experience
in diffusing difficult situations.
A history of working with diverse customers and clients.
Familiar with Microsoft Office Programs (Word, Excel, PowerPoint,
Publisher).
