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Tata Consultancy Services: A Systems Approach To Human Resource Development

TCS has 144 offices in 41 countries providing IT services, IT infrastructure services, and BPO. They spend over 6% of revenue annually on training and developing talent through induction programs to transition new recruits and continuous learning programs. TCS' global human resource strategy is to set up operations close to client locations and duplicate their successful human capital development model, which has been a major engine of their growth.

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839 views5 pages

Tata Consultancy Services: A Systems Approach To Human Resource Development

TCS has 144 offices in 41 countries providing IT services, IT infrastructure services, and BPO. They spend over 6% of revenue annually on training and developing talent through induction programs to transition new recruits and continuous learning programs. TCS' global human resource strategy is to set up operations close to client locations and duplicate their successful human capital development model, which has been a major engine of their growth.

Uploaded by

DeepshikhaMeena
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
  • Introduction: An overview of Tata Consultancy Services focusing on their systems approach to human resource development.
  • TCS’ Business and Operations: Describes the global business operations of TCS including office locations, offered services, and employee satisfaction ratings.
  • Training & Development: Outlines TCS's investment in training and development, highlighting key programs like induction and continuous learning.
  • Global HRM Strategy: Discusses the strategies employed by TCS for global human resource management to enhance client relationships and growth.
  • Recommendations: Recommends training programs for international competence, including cultural, emotional, and social skills enhancement.

TATA CONSULTANCY

SERVICES
A SYSTEMS APPROACH TO
HUMAN RESOURCE
DEVELOPMENT

TCS Business And Operations


TCS had 144 offices operating in 41 countries
Services :-IT services , IT infrastructure services,
BPO etc
TCS got above rating for employee satisfaction in
Data Quest-IDC Best IT employer survey in
India

Training & Development


TCS spent more than 6% of its revenue on talent

development annually
Major T&D Streams:-

1.)Induction programme
2.)Continuous learning programme
Six week induction programme was to transit

new recruits from campus to the diverse business

Global HRM Strategy


TCS Outsourcing model was cost effective for
clients in developed countries
Set up operations closer to clients locations
Duplicate the human capital development
model-Major engine for its growth

Recommendations
In order to learn how to behave in international

situations ,trainers should undergo Intercultural


Competence Training Programme
Cognitive-Cultural-Specific training , Language Course
Emotional- Communication skills course(active

listening , verbal/non-verbal cues)


Behavioral-Social skills training focusing on new

intercultural situations

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