SAP Event Management
An Overview
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Q DATA GROUP
Business Maturity
April 25, 2011
copyright 2010 Q Data USA, Inc. All rights reserved.
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1 EM Overview (Today)
2 EM Use Cases (4/26)
3 Mobile Track and Trace using the OER (5/3)
4 Exception Management in the Supply Chain (5/10)
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May - Reduce maintenance, shipping costs and labor costs and gain
Business Maturity
June - Middleware Technologies
July - SAP PI System upgrades and Performance Monitoring
August SAP Event Management
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October - SAP Meets the iPhone and iPad
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Agenda
What is SAP Event Management
An Overview
The components
What comes pre-delivered?
Understanding events
What can SAP EM do for you?
Walking through a sample process
An SAP EM implementation
Team
Wrap-Up
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copyright 2010 Q Data USA, Inc. All rights reserved.
Supply Chain Event Management
Supply Chain Event Management is an application that
supports control processes for managing events within and
between companies. It consists of a set of integrated
software functionality that supports five business processes:
monitor, notify, simulate, control and measure supply chain
activities. AMR Research, January 2000
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What is SAP Event Management?
SAPs implementation of Supply Chain Event Management
A SAP standard tool to:
track the status of processes
measure compliance with process plans Uncover & report exceptions
give visibility of your processes to all involved
Found where?
SAP EM as part of SCM (standalone option)
SAP EM as add-on (using EM functionality with an existing app):
SAP AII 2007 (Auto-ID Infrastructure)
SAP SNC 2007 (Supplier
Network Collaboration)
SAP TM 6.0 (Transportation
Management)
SAP ERP 6.0
SAP EM as the core component
(OER)
SAP AII 2007 (Auto-ID Infrastructure)
SAP EM was released for general availability in June 2004 as part of the SCM application
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Business drivers for SAP EM
Risk mitigation
Increased regulations
Track and Trace with authentication
Real-time exception notification Proactive notification &
resolution
Visibility
Increase customer satisfaction
Reduce costs
Minimize uncertainties
Reduce time to action
Transparency across dispersed supply chain
Process improvement
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Analytics / KPI
Partner performance
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Components of SAP EM
Application System (AS)
Application Interface
Application Interface
Control Channel
Comms Layer
Reporting Layer
BW
`
Event Senders
SAP EM
Application Interface (AI)
SCM
ECC
Execute data processing in
Application system. E.g. ECC
Value add: Fast deployment
Basis Plug-in
SAP Event Management
(SAP EM)
React to Events / rules based
Business Warehouse (BW)
Supply data for analysis
Value add: Tight integration
Event Senders
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Create event messages
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A little more detail
Each relevant business process is represented in SAP EM as
an Event Handler (EH)
Includes attributes
Tracking IDs
Parameters
Customers
Planned milestones and measurements
The Plan
Visibility
Actual events posted against the EH
Measurements
Attachments (digital signature)
Changes to the plan
The actual
Management
The
Plan
Exception
The
Actual
Suppliers
Process
Internal Ops
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Understanding Events
2 types of events:
Unexpected
Late Event
Early eVent
Regular EE
Unreported EE
Unexpected
Event
Regular EE
Regular
Actual Events
Regular
Event
Early / Late
event
Unreported
event
Planned / Expected Events
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Events that you
expect to happen Milestones
Events that
actually happen
These can be
broken down
further:
Regular event
Early / Late event
Unexpected Event
Unreported event
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What comes pre-delivered?
Visibility Processes
Configuration / Development
SAP AS, SAP EM, SAP NetWeaver BI extraction
SAP Web UI (classic and standard)
Documentation
Scenario Description
Configuration guide
Content
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SAP NetWeaver BI &
SAP NetWeaver PI
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SAP EM and TM
TM Challenges
How can I increase transparency and reduce risk?
How can I reduce my supply chain operational costs?
Can I respond quickly to unexpected supply chain events and ensure
customer SLA is maintained?
Are we compliant with regulations and compliance policies?
Order Management
Receive and create transportation
requirements
Freight Planning & Tendering
Load, mode, schedule, route
Select carrier
Freight execution / monitoring
Documents, transport
Track & Manage
Freight Settlement
Charges, Pay, Invoice
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Integrated SAP EM
Freight execution tracking
Event Notification
Freight units, orders, bookings
Events: Loading POD
Pre-defined shipper, carrier, consignee views
WebUI, Mobile, RFID
Rules-based follow on activities
Alert triggering Email, SMS, Fax, B2B
Overdue event monitoring
Analytics SAP BW
Integrated Exception status in SAP TM
cockpit
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SAP TM Ocean Carrier Booking
Book capacity on a ship for
sea transportation
use SAP EM to track the
individual process steps
Available exclusively for
Transportation Management
in Extended Warehouse
Management (EWM).
Visibility
Tracks the following events
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Container loaded on vessel
Departure of vessel
Arrival of vessel
Container unloaded from
vessel
View booking requests and
shipments by status
Track transportation events
Container level
Communication with
external partner
Track receipts,
confirmations, rejects from
partners
Track unexpected events
Change to booking order
Change to shipping
instructions
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SAP EM and SNC
SNC Challenges
How well are my suppliers
performing?
Delivery
PO management
All suppliers are not
equal
Are we collaborating with
our suppliers?
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Automation
Low performance
Integration with SAP EM
Exception management
Alert framework
Performance management
Direct to supplier
On time delivery
Visibility Processes
Responsive Replenishment
PO Process
Exception messaging
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Object Event Repository
Track and Trace
Serialized items
Authentication
SAP OER
SAP PI
Data
Center
Local
Sites
SAP AII
Mobile for error handling
(Online UI)
SAP AII
Mobile for Shipping /
Receiving etc.
Forklifts and other
Warehouse Equipments
Line Controllers
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Current SAP EM Uses
Order to Cash (Insight, HD Supply, Siemens)
Production Order process (Eclipse Aviation)
Procurement process (Movie Studio, HD Supply)
Returnable Transport Item (Large chip manufacturer)
Ocean freight logistics (BASF)
Supply Chain (Amanco)
Track and Trace (BAT, Green Cargo, Canada Post)
If its a business process worth tracking at an instance
level then its a SAP EM candidate. If regulations
restrict it If visibility and analytics on the process are
key then it can be SAP EM enabled
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SAP EM vs. BPM
BPM is more aligned with ccBPM and SAP Business
Workflow
SAP Business Workflow Automation of business processes within
1 SAP systems
ccBPM Automation of business processes spanning several SAP
systems
BPM Automation of business processes spanning several
disparate systems
SAP EM monitors any business process
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Tight integration to extract events from SAP systems
Tight integration with SAP NW BW for analytics
Provides Web Services to add or query data
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Agenda
What is SAP Event Management
An Overview
The components
What comes pre-delivered?
Understanding events
What can SAP EM do for you?
Walking through a sample process
An SAP EM implementation
Team
Wrap-Up
Q DATA GROUP
Business Maturity
copyright 2010 Q Data USA, Inc. All rights reserved.
What can SAP EM do for you?
Exception Management
Manage processes by exception
With full visibility to process
Planned vs. Actual Events
Proactive alert management
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Alert Framework integration
Workflow integration
STEP 1
Planned Sequence: Step 1,2,3
STEP 2
Reduced time to action
Reduce costs
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Planned vs. Actual Partners, Locations and Measurements
Minimizing uncertainties
STEP 3
Actual Sequence: 1,3,4 => ALERT!!!
STEP 4
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What can SAP EM do for you?
Status Management
Monitor processes by status
With full visibility to process
Proactive alert management
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Overdue, Early, Late, Unexpected events
If an undesirable status is reached a proactive alert can be issued
Enabler for exception management
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What can SAP EM do for you?
Performance Monitoring
Analytical Reporting Capabilities
How have my processes been performing?
Process Improvement
SAP NetWeaver BI integration
Measure internal and partner performance
KPI Reporting
E.g. Average delay by carrier, Order to Cash cycle time by Order Type
Operational reporting capabilities
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How is my process performing right now?
Directly done within SAP EM
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What can SAP EM do for you?
Visibility
Standard / Custom SAP EM Report
WIMO
Status visibility
Analytics in SAP NW BW
KPI visibility
Average cycle duration
Partner scorecards
% on time vs. early vs. late
Deviations as a % of total count
Alert & Workflow Inbox
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Exception Management
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Summary
Exception management
+ Status management
+ Performance monitoring
+ Visibility
Process Improvement
Real Value!!!
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copyright 2010 Q Data USA, Inc. All rights reserved.
Agenda
What is SAP Event Management
An Overview
The components
What comes pre-delivered?
Understanding events
What can SAP EM do for you?
Walking through a sample process
An SAP EM implementation
Team
Wrap-Up
Q DATA GROUP
Business Maturity
copyright 2010 Q Data USA, Inc. All rights reserved.
Sample process described
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The Plan in SAP EM
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The Execution in SAP EM
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Standard event
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Unreported event
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Standard event
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Late event
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Unexpected event
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Parameter exception
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SAP EM reporting
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Agenda
What is SAP Event Management
An Overview
The components
What comes pre-delivered?
Understanding events
What can SAP EM do for you?
Walking through a sample process
An SAP EM implementation
Team
Wrap-Up
Q DATA GROUP
Business Maturity
copyright 2010 Q Data USA, Inc. All rights reserved.
A SAP EM Implementation To Do
List!!!
ECC Application System
Set up comms to SAP EM
Implement BAdI (AI)
Define Event Manager
Configure the following:
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Business Process Type (BPT)
Application Object Type (AOT)
Event Types
Code the following:
Relevance function
Extractor functions
ID extractors
Parameter extractors
Expected event extractor
Business Object extractor
BAdI for calling SAP EM
SCM SAP EM
Set up comms to AS
Define Application System
Configure the following:
Event Handlers / sets
Tracking / Query Ids
Parameters
Status profiles
Expected / unexpected events
Event codes
Rules and Rule sets
Locations
Partners
WCL / Web UI layout
BW Config
Archive Config
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Typical Project Team
Design: 1 x SAP EM Architect
Configure: n x SAP EM functional expert
Develop: n x ABAP developer with SAP EM knowledge
Develop: 1 x BI developer Queries and dashboard
1 x UI developer
1 x Project Manager
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Customer Implementation:
Procurement Process
The Challenge
Track changes to Purchase Orders
Track PO acknowledgements, Goods Receipts and Invoice Receipts
with changes
Track untimely or non-receipt of process events
React immediately to changes outside tolerances
Have the visibility to non-compliance of the process by supplier
Track supplier EDI success / failure
Understand how the procurement process is performing
Have the ability to set KPIs for the procurement process
We want to be able to track POs and any
subsequent discrepancies caused by suppliers
changing the PO requirements, and immediately
react to these in order to keep our PO plan on
track
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The Solution
Enhanced the standard Procurement Visibility
Process
Expected events
PO created
PO transmitted
PO mapped to 850 OK
PO 850 received at vendor
PO acknowledged
PO created + 2days
PO goods receipt (GR)
Based on PO schedule
PO invoice receipt (IR)
PO GR date + 7days
Unexpected events
PO delivery date or quantity change
Based on tolerance
PO acknowledged, GR, or IR amount,
quantity, or date change
Based on tolerance
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Visibility and Status Management
SAP EM Web UI
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Exception Management
Alert Framework Integration
Overdue Monitor Report
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Performance Monitoring KPIs
Process cycle count
Deviations as a % of
total count
PO Acknowledgements
received with changes
PO GR not matching PO
PO IR not matching PO
% on time vs. early vs. late
PO acknowledged
PO goods receipt
PO invoice receipt
Invoice received
Average cycle duration
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Total cycle
PO create PO
Acknowledged
PO GR PO Invoice Receipt
copyright 2010 Q Data USA, Inc. All rights reserved.
Agenda
What is SAP Event Management
An Overview
The components
What comes pre-delivered?
Understanding events
What can SAP EM do for you?
Walking through a sample process
An SAP EM implementation
Team
Wrap-Up
Q DATA GROUP
Business Maturity
copyright 2010 Q Data USA, Inc. All rights reserved.
Supply Chain Maturity
DATA INTEGRITY
Real-time transactions
Data cleansing
Inside the system
System communications
Partner and system
cooperation
Data accuracy
Data accountability
Process accountability
User confidence
PROCESS RULES
Plan in the system
Communications with
your partners
Master data rules
Define service levels
Internal and external
Business measurements
Define exceptions
Status definition
Data grouping
Standard processes
COLLABORATION
HOUSEKEEPING
INTEGRATION
Get your data (Master and Transaction) clean with
consistent processes adopted to maintain it.
Get your processes integrated and into the system.
Refine your process points , set measurement goals
PLAN and EXECUTE
Real-time operational
exception management
Integrated notifications
through workflow, alerts
Adaptive collaboration
with partners
Proactive process
realignment
Partner performance
Track and Trace
Status management
Visibility Process, data,
performance
Analytics
FUNCTIONALITY
Take control of your
processes through
monitoring, collaboration
and automation
SENSE and RESPOND
BUSINESS VALUE
Reduced risk
Improved service
Reduced cost
Reduced time to action
Improved process
compliance
Visibility to performance
goals, process, data
Improved collaboration
Improved cycle times
Fewer exceptions
Improved reliability
gained through trusted
processes
BUSINESS VALUE
Manage by exception,
adapt processes,
realize benefits, set new
VALUE targets
MEASURE and ADAPT
SAP EVENT MANAGEMENT
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Q Data Group - SAP EM Practice
Just starting out with SAP EM?
Self Assessment
1 Day Readiness Assessment
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Helps companies make the correct decision as to whether SAP EM
matches the need. Also checks if your organization is ready for SAP EM.
5 Day Assessment
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Online questionnaire Are you ready for SAP EM?
([Link]
An Overview presentation on what SAP EM and what it can do for you
( day)
Detailed generic training covering the configuration of SAP EM (1
days)
Standard EM Scenario Implementation (requires a working SAP EM
system prior to on-site arrival) (1 day)
Conducting an analysis of your business processes (1 day)
Executive presentation covering opportunities and a project plan to
realize those opportunities (1 day)
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More Info
[Link]
Webinar series on SAP EM Tuesdays 4/19 5/10
SAP Event Management SAPs best kept secret
available at [Link] or Genie Press at [Link]
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Questions???
A few of QDatas Clients
Kevin Wilson
SAP EM Practice Lead
kwilson@[Link]
760-809 1495
[Link]
John D. McMahon
Client Services SAP EM
jmcmahon@[Link]
630-740 6685
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