PROJECT WORK OF
BUSINESS
COMMUNICATION
AT
AHMEDABAD MUNICIPAL
CORPORATION.
Presented By
Narendra Mehta (39)
& Sanjay Gohil (19)
INTRODUCTION
NAME OF THE COMPANY: AHMEDABAD MUNICIPAL
CORPORATION
ESTABLISH IN YEAR: In1834 municipal is established but it actually works
starts from year 1858. and in 1950 municipal is become corporation.
MAIN BASE OF THE COMPANY: AHMEDABAD
LOCATION OF THE HEADOFFICE: DANAPITH
VISITED BRANCH : VASTRAPUR
ZONES: Ahmedabad municipal corporation is divided into six Zones
1. Central zone
2. North zone
3. East zone
4. South zone
5. West zone &
6. New West zone.
MAJOR FUNCTION: Water Supply
Sewerage and Storm Water Drainage
Construction & maintenance of roads
Street lighting
Primary education
Medical services
Conservancy
Fire services
Public transport
Parks and gardens.
DEMOGRAPHIC PROFILE
Established in the year 1950, the Ahmedabad Municipal Corporation (AMC)
grew from an area of 52.49 [Link]. (in 1950) to 190.84 [Link]. (in 1991) over
43 wards. The urban agglomeration is spread over 259.63 [Link].
In 2001, the population of Ahmedabad Urban Agglomeration was 4.51 million
while the AMC area was 3.51 million. The average decadal growth rate of
population in the AMC area since 1901 has been 37.55% against a national
average of 25% approximately. The population in AMC area is expected to
double by 2011.
The average density of population in AMC area is 18420 persons/Sq. Km. The
densities range from the highest of 85,120 persons/Sq. Km. in Dariapur ward,
to 3,709 persons/Sq. Km. in Vatva ward
HIERARCHICAL STRUCTURE
1. Additional chief engineer
2. Deputy engineer (1)
3. Deputy engineer (2)
4. Deputy engineer (3)
5. Assistant city engineer(1)
6. Assistant city engineer (2)
7. Assistant engineer(1)
8. Assistant engineer(2)
9. Assistant technical supervisor(1)
10. Assistant technical supervisor(2)
11. Assistant technical supervisor(3)
12. Workmen, technicians, contractor.
INTRODUCTION OF COMMUNICATION
COMMUNICATION:
The process by which information and feelings are shared by
people through an exchange of verbal and non-verbal messages.
TYPES OF COMMUNICATION
There are two types of communication
1). Formal communication &
2). Informal communication
NETWORK OF COMMUNICATION
1. Upward communication: Refers to the flow of information from lower level
to upper level.
2. Downward communication: Refers to the flow of information from the
superior to subordinates.
3. Horizontal communication: Information flow not only up and down but also
sideways.
4. Spiral or diagonal communication: Communication also flows in circular or
diagonal direction.
Questionnaires
Have you ever taken tea with your boss?
80%
60%
40%
20%
0%
yes no
2). Have you ever taken lunch with your boss?
80%
60%
40%
20%
0%
Category 1 no
3). How much time do you get before meeting ?
120%
100%
80%
60%
40%
20%
0%
15 min 01 week 15 days 01 month
4).Are your meeting schedule in proper time?
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
yes no
5).Do you take permission from president‘s secretary to meet him?
120%
100%
80%
60%
40%
20%
0%
yes no
6).Can you go directly to president’s office in case if you have any queries?
1.2
0.8
0.6
0.4
0.2
0
yes no
7).Which is the most usual channel for informal communication?
60%
50%
40%
30%
20%
10%
0%
written verbal
8).Which is the most usual channel for formal communication?
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
written verbal
9). To get customer’s feedback, support, and suggestions does your company have
any toll free number?
1.2
1
0.8
0.6
0.4
0.2
0
yes no
10). In which language does your company prefer to communicate mostly?
80%
70%
60%
50%
40%
30%
20%
10%
0%
english hindi gujarati others
11). Does your company believe in non-verbal communication at lower level as
good communication key?
80%
70%
60%
50%
40%
30%
20%
10%
0%
yes no
12).If president has to convey messages to lower level how will he do that?
100%
80%
60%
40%
20%
0%
13).In written communication, which of the following channel do you use?
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
letter noticeadvertisementmemo report presentation
14). In oral communication, which of the following channels do you use?
Sales
formal meeting
presentation
announcement
web confrenceing
conference/seminar
telephone
15). How often you use newspapers and magazines to convey information to
public?
120%
100%
80%
60%
40%
20%
0%
15 days monthly half-yearly annually
16).Do you have toll free number for customers?
1.2
0.8
0.6
100%
0.4
0.2
0%
0
yes no
17).What are the working hours?
9 a.m. to 6 p.m.
Various communication media used:
written
they mostly used letter as their written communication.
They sometimes use reports only when there is demand of report by some
senior officer.
Oral
In the corporation they used formal meeting as there oral communication but
only few times
And sometimes the announcement also made for certain news.
Types of Communication Network
There is only Downward Communication network between the top
management and bottom management.
The only information flows from top management there is no any chance of
upward communication as the all necessary decision is taken by additional
deputy officers.
Informal talks between the employees
and its ways
Informal get together
Taking tea with them
Having party with your subordinates
Friendly talk within the branch
Finding and suggestion
Finding
We find that they give more importance to written communication. This is good
communication but this time consuming process.
They are not using non-verbal communication in the company so it is very
difficult to understand to employees and their feelings, needs and emotions.
Company should change its bureaucratic approach.
They transfer information to lower level through letters so there are no chances
of destruction of information and they only use formal meetings for oral
communication.
Continue
Suggestion
Company should adopt open door policy by keeping some limitation so that
employee can solve their problem easily.
Company should also give some important to nonverbal communication so that
information can pass very fast and matter can be resolved easily and effectively.
There should be proper communication channel especially from lower level to
higher level (downward).
Company should also use technologies effectively. For eg. every employee
higher and middle level should also use email for the formal communication.
Conclusion
In this project we come to know about the organization communication system.
To learn communication from books is looking very easy subject but while any
one going to implement it towards any organization it turns to very difficult
because there are many number of employees so top management has to
consider the every necessary reaction which are expected to come after the
implementation of new policy or responsibility.
We come to know that if this organization there uses proper downward
communication and company adopts open door policy with some restriction,
decision can be made faster.
BIBILOGRAPHY
Raman meenaxi & Singh prakash (2007) business communication (6 th edition)
Oxford university press, New Delhi .
[Link]
[Link]./ahmedabadmunicipal corporation
THANK
YOU
