2020

Clean and Clear: Company

Introduction

SERVICE
PROPOSAL
Prepared by: Richard Simpson
 WHO WE ARE
Clean and Clear is approaching its six-year
anniversary. The company was founded by
Keegan Couillard out of his home with the
goal of providing quality commercial
and residential window cleaning. The
company has doubled production each year
they have been in business.
Currently, Clean and Clear is a multi-million-
dollar operation whose business model
emphasizes hiring experienced staff,
providing extensive safety and technique
training and committing ourselves to taking
care of our employees and clients.
We take pride in having top quality cleaning
systems and employee training in all areas
of our services. OUR
Our outstanding customer service and PROMISE
satisfaction has earned the trust of
thousands of home and business owners We look to build long-term
throughout our Minnesota service area relationships with our clients. We
since our company began. stand behind our work 100% . This
is seen in our over 800 online four
and five star reviews on Google,
“As a property manager, they have been an invaluable
asset. Very honest company. Pleasure to work with."
Facebook and on Angie’s List.
Erik Jordahl - Advantage Townhomes
We are also award recipients of
multiple awards. This is a reflection
of the service you would receive in
working with us on your project(s)!
SAMPLE OF COMPLETED PROJECTS
Window Cleaning -
Mystic Lake Casino Hotels- Prior Lake
FBI Building - Brooklyn Center
Sherman and Associates – The Encore Building (High Rise Housing in Minneapolis)·
Health Partners Neuroscience Center (St. Paul Location)
Gutter Cleaning -
Oak Wood Ponds (132 units) - Oakdale
The Waters of Plymouth - 4 Story Property
Lake Grove Townhouses - Saint Paul
Epiphany Senior Center - Coon Rapids
Pressure Washing -
Doran Construction - Reserve 2 - Maple Grove
Boatworks Commons - White Bear Lake
Sherman and Associates – The Rayette Building
Health Partners Neuroscience Center (St. Paul Location)
MYSTIC CASINO - CASE STUDY
We were contacted by Mystic Casino (SMSC) to set up a 3 year-contract agreement for window cleaning on all of
their buildings. They have 4 Hotel Towers ranging from 9-14 stories high as well as additional lower level windows,
domed atriums, skywalks, and other properties on their land.
These properties are serviced a minimum of 4x per year.
Because of our access needs and the high level of security needed in the Casino, our team underwent
background checks. Once the background checks were completed, we were granted keys that our team could
check out with SMSC security once on-site.
Our team has worked hand-in-hand with their Facilities staff to coordinate scheduled cleaning times. We work
around special events that they are having (concerts, conferences, etc.) as well as keeping to a defined schedule.
This helps minimize disruptivity for guests staying on-site or using the premises.
Upon arrival, our team signs in at their security office, checks in with on-site maintenance to notify them of
arrival, reviews working conditions and areas to be cleaned, enters team information in the rope descent log-book
, and starts working. After completion of service for the day, our team then informs the maintenance staff of their
progress and plans for the following day.
Equipment Used On-site Includes:
Rope Descent Systems
Aerial Lifts
Water Fed Pole Systems
Ladders
We work with facilities to make sure that anchors are certified and block off anchors that no longer functional or
meet ANSI requirements.
From start to completion of each cleaning session (cleaning entire property), it takes us approximately 8-9 days
with roughly 300 total working hours.
IMPLEMENTATION
Priority Scheduling - As a preferred commercial customer, you would receive priority scheduling. Simply put, we
are going to deliver our services when it is most convenient to you, the client.
Staffing - Clean and Clear only uses employees that have been trained and have passed a 3rd Party criminal
background check. We do not use any sub-contractors. We an Equal Opportunity Employer and are comprised of
a diverse staff from various ethnicities, religions and backgrounds.
Dedicated Technicians and Supervisors -
We generally have 3-4 employees working on commercial job-site. The work, safety needs and general on-site
communication is overseen by a seasoned field supervisor.
We pledge to designate a minimum of two teams of our most experienced employees to the project. The goal is
to work directly with the your staff to ensure all expectations are not only met but exceeded.
Cleaning Methods -
Our team would use a mix of techniques/access options for cleaning including:
Aerial Lift Access
Rope Descent Systems
Water Fed Pole Systems
Ladders
Our teams are trained and certified according to OSHA standards (1910.27). We conduct annual re-certifications
and ensure that our team(s) are trained for any new federal guidelines.
Equipment Rental - "If Required"
Any equipment used in the cleaning process will be acquired from local equipment rental companies and all liability
will be covered under Clean and Clear insurance. Clean and Clear will work with facilities staff to determine load
ratings and ensure that the ground is protected by using plywood if necessary.
IMPLEMENTATION CONT.
Liability Management -
Our team(s) works with your facilities staff to adopt and ensure protocols you wish to be followed are
implemented. We work to reduce liability for both our clients as well as our company. Some of our standard
operating procedures include:
Placing cones and/or signage in traffic areas (foot or vehicle)
Proper hose management - ensuring hoses are not a trip hazard or a nuisance to your guests
Site Clean-Up - We want to make sure that our job-sites are neat and orderly throughout the duration and
completion of the project.
Adherance to OSHA and ANSI Guidelines - we stay informed on new Federal and Local Requirements to make
sure that our team is following best practices.
Anchor Certifications -
We would work with your facilities management to ensure that roof-top anchors/davits are certified according to
ANSI and OSHA Requirements.
Water Access -
We would want on-site water access where our technicians can fill up their equipment as needed.
Storing Equipment -
Depending on which stage of the project would determine whether we would want to store equipment on the job-
site through the duration of the cleaning. Any project requiring rope access would be easiest completed if
equipment can be stored in a secure location on-site.
COMMUNICATION/ACCOUNT MANAGEMENT
Scheduling and Communication would be conducted with 1 of 3 individuals. We would dedicate one of these
individuals as your direct Account Manager. They would manage all details of your account and would be
available via email, phone, or text, whichever is easiest for you.
Keegan Couillard (President) - keegan@[Link]
Richard Simpson (Sales and Service) - richard@[Link]
Liam Dougherty (Operations Manager) - liam@[Link] -
Clean and Clear will work with you to accommodate the most convenient time for your staff. The goal is to
keep any disruptions to an absolute minimum.
Onsite Communication -
We can set up a system of your preference for communication with our on-site staff and your facilities
contact. This can be the following -
Phone
Text
Two Way Communication
Daily Progress Updates -
Our team will update you on a daily basis in regards to the status of completion/work left to complete. We can
customize this according to your preferences. This can be in email, phone, a shared folder, or another method
of your choosing.
ADDITIONAL CONSIDERATIONS
Clean and Clear is a Minneapolis company who only hires employees that live and
work in the Twin Cities. We make all efforts to use local vendors and suppliers for our
company as well. Our goal is to keep every penny you spend with our company right
here in the Twin Cities.
We employ some of the most experienced cleaners in the area. We pay a
competitive wage and adhere to all employment guidelines both state and federal.
We, as a business, want to make the lives of each of our employees as fulfilling as
possible.

RELEVANT SERVICE EXPERTISE

Our mission is to keep your property looking clean and pristine. We understand what
image means and want to make sure that we are continually working to elevate
yours. Other areas of expertise we can assist with include -
Pressure/Soft Washing - Parking Lots, garage, sidewalks, exterior building surfaces,
and more
Gutter Cleaning and Gutter Whitening - We can clean gutters, downspouts as well as
the exterior of the gutters to keep them nice and bright
Holiday Lighting - Our team is able to install lights to your roofline, trees, and other
areas as you desire
 Recommendations/Referrals

References:
Cletis Levisay - Senior Project Manager - The Bainey Group
cletisl@[Link]
Relationship: We worked with the Bainey Group to complete a 13-story high-rise window cleaning
project for one of their clients

Ashley Head - Facility Supervisor - Health East

[Link]@[Link]
Relationship: We worked with Health East to complete a 5-story high-rise window cleaning project for
their facility

Terrance Newsom - Director of Environmental Services - University of Minnesota Medical Center

tnewsom1@[Link]
Relationship: We perform pressure washing and window cleaning for multiple locations

Jeannie Seeley-Smith - President/CEO Perspectives Inc.

jss@[Link]
Relationship: Clean windows for their office/child care facility

Nate Lutz - Director of Student Housing - MCAD – Minneapolis College of Art and Design
nlutz@[Link]
Relationship: Clean windows for their student apartments on a regular basis

Sandee Horton - Director of Operations - Parkinson’s Specialty Care

sandeehorton@[Link]
Relationship: Clean windows for their office/ elder care facility