Pavan Kumar S
Mobile - +919945621996
E-Mail – vasishtapavan@[Link]
Professional Summary:
•High-Caliber Senior IT Infrastructure and Support Professional with 15+ years of experience in desktop
support, server administration and IT asset management.
• Proficient in managing end-to-end IT infrastructure operations, maintaining seamless functionality of
hardware, software and networks to maintain high system uptime.
• Adept at troubleshooting and resolving complex issues related to desktop, server hardware, and
software, delivering timely solutions to enhance user productivity.
• Competent in lifecycle management of IT assets, including procurement, deployment, tracking, audits,
and reclamation, achieving optimal utilization and compliance.
• Skilled in identifying inefficiencies and implementing automation solutions to streamline workflows,
reduce manual efforts, and improve team performance.
• Proven track record of maintaining SLA compliance through diligent monitoring and timely resolution
of issues, resulting in customer satisfaction and operational excellence.
• Well-versed planning, executing, and managing IT projects, collaborating with cross functional teams to
meet deadlines and deliver successful project outcomes.
• Experienced in implementing security patches and updates, safeguarding IT infrastructure against
vulnerabilities, and maintain compliance with security standards.
• Hands-on experience in enabling Multi factor Authentication (MFA) Azure AD. Restrict high privileged
accounts such as Domain admins, super admins, root & service accounts.
Skills - IT Infrastructure Management, Desktop and Server Troubleshooting, IT Asset Management,
Networking, Process Optimization and Automation, SLA and Quality Control Management, Project
Management, Incident, Change and Escalation Management, Team Management, Vendor and
Stakeholder Communication, Training and Mentoring, Client Relationship Management
Professional Experience:
Company- ION
Designation- DevOps Engineer/ Cloud Operations Engineer
Department- Cloud Operations
Duration – 22 December 2014 to till date.
❖Joined as IT Analyst and progressed to Senior IT Analyst through consistent performance and internal
promotions. Provided global IT support as an Information Technology Support Engineer, including MIS
operations.
❖Played a key role in establishing Data Centre footprint and implementing Datacenter, telephony, and
network infrastructure.
❖Transitioned into the Cloud Operations function, working as a Cloud Operations Engineer and later as a
DevOps Engineer, supporting cloud platforms and automation initiatives.
Technical Responsibility – Senior IT Technical Analyst/Global Support Engineer
❖Diagnose, troubleshoot, and resolve complex application, platform, and infrastructure-related issues
across enterprise environments.
❖Provide 24/5 technical support to remote and global users, ensuring high system availability and
minimal downtime.
❖Analyze and resolve technical issues via phone, Skype for Business, Microsoft Teams, and ticketing
systems to identify root causes and implement permanent fixes.
❖Install, configure, and maintain hardware, software, networks, VPN, Microsoft 365, and Active
Directory.
❖Continuously monitor and maintain systems and networks to ensure optimal performance, security,
and reliability.
❖Diagnose and troubleshoot system and network problems, software faults, and hardware issues.
❖Create and maintain technical documentation, SOPs, and knowledge base articles to improve support
efficiency and knowledge sharing.
❖Collaborate with global and regional IT teams to implement new solutions, upgrades, and resolve
infrastructure challenges.
❖Support end-to-end IT operations, including system provisioning, user onboarding/offboarding, and
access management.
❖As an Intune Administrator - Enrolling, configuring, and managing mobile and desktop devices (MDM).
❖Microsoft 365 - Administering user accounts, security groups, and mailbox permissions
within Microsoft Entra ID and Active Directory.
Company- Atul Enterprises
Outsourced to Quikjet Cargo Airlines (1.5 years) and CubeLogic (1.9 years).
Designation- Residential IT Engineer
Duration – August 2011 to December 2014.
❖IT Support & Administration Responsibilities
❖Provided IT support to all employees, ensuring timely resolution of hardware, software, and
connectivity issues.
❖Configured and troubleshot Windows XP and Windows 7 operating systems, including system setup,
user management, and performance tuning.
❖Diagnosed and resolved network connectivity issues, including TCP/IP configuration, LAN issues, and
dial-up connections.
❖Supported major web browsers such as Internet Explorer, Firefox, and Google Chrome, addressing
compatibility and functionality issues.
❖Installed and troubleshot major software applications, ensuring system compatibility and optimal
performance.
❖Managed IT contract renewals, tracking and scheduling renewals to ensure uninterrupted service
delivery.
❖Prepared and processed invoices related to IT services, ensuring accuracy and compliance with
internal policies.
Company- Seacom Technologies
Designation- IT Engineer
Duration – August 2008 to August 2011.
Supporting sales and service of computers, printers, servers, and AMC.
❖Trouble shooting Desktop and user related issues remotely.
❖Repair various Operating Systems like Windows 2000, XP and Vista.
❖Securing the Desktop environment by deploying the latest virus and spyware removal Techniques.
❖Updating Windows with latest service packs and hot fixes.
❖Tuning up the system performance by performing the regular health checks.
❖Documentation of the process escalation and resolution.
❖Managing User Accounts and giving Rights and security in Windows.
