QUESTIONNAIRE ~ CUSTOMER FEEDBACK FORM

Dear Sir/Madam, On behalf of ATEK Technology, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received from us so far. We appreciate your business and want to make sure we meet your expectations in future undertaking. To confirm usage permissions, please complete and return this form, preferably from a relevant senior member of staff, along with the completed questionnaire. The information provided will only be use strictly for the research on "ATEK Servicing and ATEK Endorsement Campaign". The research result will later on be distributed in the monthly newsletter where each participant will also be receiving a copy. Thank you we look forward to your input. Please also note that you may receives a call from the ATEK Team to provide certain clarification to assist us on better understanding below statement or comment. However, the call will not determine the finalized Winning Result of the Campaign.

AUTHORIZATION OF USE OF INFORMATION, On behalf of my company, I grant ATEK Technology a non-exclusive, worldwide license to us the Properties (in whole or in part, including the material and information therein), solely as part of ATEK Technologys Promotional Materials. I represent that my company has all rights necessary to grant the license below, and that I am authorized to agree to the below on behalf of my company. Name: Bernard Tee Taylors University SDN BHD Position: Senior Manager

Company:

Address: No: 1 Jalan Taylors, PJS 7 47500 Subang Jaya, Selangor

Phone: 03-56295000, EXT:5186 E-mail: [email protected]

* ALL INFORMATION PROVIDED WILL BE TREATED IN THE STRICTEST CONFIDENCE.

Section 1: Personal Information, overall expectation and performance. Please answer all questions and tick or highlight only one answer closest to your case. 1. Please indicate your gender: Male

Female

2. What Polycom devices or solutions are currently set up or being used in your office? Immersive Telepresence (such as ATX etc.) Room Telepresence (such as HDX, QDX etc.)

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Voice Conferencing Solutions (such as SoundStation 2, IP Phone etc.)

Infrastructure (such as RMX Server, CMA Server, SoundStructure etc.)

Microsoft Solutions (CX 5000, CX 300, CX 100 etc.)

3. How often you use your Polycom Audio and Video Conference unit Weekly: 1-3 7 or Less than 7 More than 7 4. Is your current existing Polycom equipment under Maintenance Coverage? Yes No or Unknown 5. If No or Unknown, please state the Person in charge / contact person name and number below. Click here to enter text. 6. Has the Polycom equipment improve your current Organization environment? Yes. Please state the improvement (such as Solid Business Model Foundation, More Prospects, Convenient,
Increased Profits, More Revenue Streams, Saved Time, Saved Money, Better Working Relationships)

Reduce travel expense No. Please state reason. Click here to enter text.

7. Which problem(s) are you still looking at solving? Improve relationship or cooperation across the business Reduce Travel Cost Improve Productivity, Information Delivery, Response Time & Decision Making Reduce Operational Cost. (Charges for outstation call, rental for audio bridge) Others. Please specify. For E-Learning and teaching purpose 8. Kindly state your liaising vendor/reseller or ATEK Personnel. CS Lee 9. Would you feel comfortable dealing with you current Reseller or ATEK Personnel? Yes No 10. Would you feel comfortable carry on working with ATEK Technology in the future? Yes No 11. Do you think the service is important for you to maintain the Business Relationship? Please rate, where 1 represent highly un-important, 7 represent highly important. 1 2 3 4 5 6 7
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12. Overall, how do you think about ATEK Technologys service? Please rate, where 1 represent Poor service, 7 represent Excellent service. 1 2 3 4 5 6 7

13. Atek Technology launched an "Incentive Programmes" which offers great incentive to Organization to encourage subsidiary purchasing from us. Are these Programmes attractive to you? Yes No 14. Will you recommend partner and associate to purchase from ATEK Technology? Yes No 15. Refer to the answer you given in Q14, what is the main reason for the choice? Quality of service Conveniences of delivery arrangement Variety of products Prices Other (please state) Click here to enter text.

16. Besides Polycom Audio and Video Conferencing, is there any other business opportunity or requirement which we are able to develop with your Organization? Audio Conferencing Architecture System Furniture Conferencing Scheduling Digital Signage IP PBX (SIP Server) System Integration Video Conferencing Virtual Attendance Co-Partner Distributionship Other (please state) Click here to enter text.

Section 2: Please answer all questions with the scale for performance.

The items are presenting into a 7-point response (Likert) format, with an indication of strongly disagree (1) to strongly agree (7) for Performance as below:
Tangibles ATEK Loan Unit or POC equipment is ease of use and convenient, software up-to-date which able to meet your needs and requirement during loan. Video Conference Room Rental facility & furniture is very innovative, modern, great experience and its a complete unified communication solutions. Staff look neat and professional The documentation, such as signs, handouts, and brochures are appealing and easy to understand?

Performance
1-2-3-4-5-6-7
6

1.

2.

1-2-3-4-5-6-7

3. 4.

1-2-3-4-5-6-7 1-2-3-4-5-6-7

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Reliability
1. 2. 3. 4. 5. When ATEK Personnel promises to do something by a certain time, does it happen? Does ATEK being able to meet your level of expectation? Is level of service same at all times of day and for all members of staff? Are statements or reports free of error? The service performed right the first time?

Performance
1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7
6

6 6

Responsiveness
1. 2. 3. 4. Tell you exactly when services will be performed Give you prompt service? Are always willing to help you? Are never too busy to respond to your requests?

Performance
1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7
6 6 6 6

Assurance
1. 2. 3. 4. The behaviour of personnel in ATEK instils confidence in you You feel safe in purchasing with ATEK? The personnel are consistently courteous with you The personnel have the knowledge to answer your questions

Performance
1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7
6 6 6 6

Empathy
1. 2. 3. 4. 5. ATEKs personnel deal with you in a caring & friendly manner. Gives you an individual attention Have your best interests at heart ATEK has operating hours convenient to all its customers Understand your specific needs.

Performance
1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7
6 6 6 6 6

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Section 3: Please answer QUESTION WHICH ARE REVELANT TO YOU. 1. Who are the ATEK Representative/Personnel which you liaise most frequent with? Sales Personnel Marketing Personnel Technical Personnel Customer Service & Maintenance Personnel Other (please state) Click here to enter text.

The items are presenting into a 7-point response (Likert) format, with an indication of strongly disagree (1) to strongly agree (7) for Performance as below:
Sales Personnel 1. 2. 3. 4. 5. 6 7 Consistently deal courteously with you in a caring & friendly manner. Gives you an individual attention Give you prompt service? Are never too busy to respond to your requests? When promises to do something by a certain time, does it happen? Does ATEK being able to meet your level of expectation? You feel safe in purchasing with ATEK?

Performance
1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7
6 6 6 6 6 6 6

Technical Personnel
1. 2. 3. 4. 5. 6 7 Tell you exactly when services will be performed. (Pre-arrangement) Understand your specific needs. Is level of service same at all times of day and for all members of staff? Have the knowledge to answer your questions The service performed is right at the first time? Has operating hours convenient to all its customers Being able to meet your level of expectation?

Performance
1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7
6 6 6 6 6 6 6

Customer Service & Maintenance

1. 2. 3. 4. 5. Consistently deal courteously with you in a caring & friendly manner. Give you prompt service? Are always willing to help you? Are never too busy to respond to your requests? Is able to direct you to the correct channel

Performance
1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7
6 6 6 6 6

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Trainer & Training Schedule

1. 2. 3. 4. 5 6 Training Date are flexible and able to suit your busy schedule Kept the workshop interesting and lively Are consistently courteous with you The methodologies employed by the Trainer were effective Was well prepared and knowledgeable The documentation, such as handouts and training slides are informative and easy to understand.

Performance
1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7
6 6 6 6 6 6 6

Installation Scheduling
1. 2. 3. 4. Installation arrangement is very well organized and managed Installation is very messy, such as the arrangement of cable and placement of the equipment Too much coordination being handle by your own Organization Is the installation within the specific requested time frame

Performance
1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7
6 6 6 6

Brochure, Hand Outs, Newsletters & Promotion

1. 2. 3. 4. 5. Brochures are easy to understand, informative and helpful Monthly Newsletter eDM blasts are appealing and eye catchy Monthly Newsletter eDM blasts are informative and easy to understand? The Troubleshooting Report, Preventive Maintenance Report etc. are complete, detailed and covers all area requested Promotions Launched are attractive and offers great incentives

Performance
1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7 1-2-3-4-5-6-7
6 5 5

Is there anything else youd like to add? Suggestions or Comments:

No Comments

~~~~ Questionnaire End ~~~~ Thanks you.

Thank you for your kind assistance to complete the above questionnaires, please return this form to our ATEK Personnel via EMAIL at [email protected] or FAX to 03-7731 2872 before 27th January 2013 to ensure participation to the prize draw.
For more information or any assistance, please contact Tiffany Lim at 03-7725 3178 (ext. 1318).
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