PSYCHOLOGY OF COMPUTER USE:

XL. ADDI CTI VE USE OF THE I NTERNET:

A CASE THAT BREAKS THE STEREOTYPE
Psychological Reports, 1996, 79, 899-902. Psychological Reports 1996

KI MBERLY S. YOUNG
University of Pittsburgh at Bradford
This case involves a homemaker 43 years of age who is addicted to using the Internet. This case
was selected as it demonstrates that a non-technologically oriented woman with a reportedly
content home life and no prior addiction or psychiatric history abused the Internet which resulted
in significant impairment to her family life. This paper defines addictive use of the Internet,
outlines the subjects progression of addictive on-line use, and discusses the implications of such
addictive behavior on the new market of Internet consumers.
This research note concerns the case of a 43-yr.-old homemaker whom the author recently
interviewed as part of a larger study designed to examine addictive use of the Internet (Young,
1996). Media attention on the subject of "Internet addiction" has stereotyped those who become
addicted as predominantly young, introverted, computer-oriented males. Further, prior research
has indicated that predominantly object-oriented introverted males become computer addicted
(Shotton, 1989, 1991), and educational specialists have shown that women report lower self-
efficacy than men when asked about their use of information technologies (Busch, 1995). In
contrast to these observations, this case was selected from the author's original study, as it
demonstrates that a non-technologically oriented woman with a self-reported content home life
and no prior addiction or psychiatric history, abused the Internet which resulted in significant
impairment to her family life.
Defining Addiction
A Case Study
Discussion
References

DEFI NI NG ADDI CTI ON
The original project was initiated based upon reports which indicated that some on-line users
were becoming addicted to the Internet in much the same way that others became addicted to
drugs, alcohol, or gambling. The way to clinically define addictive use of the Internet is to
compare it against criteria for other established addictions. However, the term addiction does not
appear in the most recent version of the DSM-IV (American Psychiatric Association, 1995). Of
all the diagnoses referenced in the DSM-IV, substance dependence may come the closest to
capturing the essence of what has traditionally been labeled addiction (Walters, 1996) and
provides a workable definition of addiction. The seven criteria considered under this diagnosis
are withdrawal, tolerance, preoccupation with the substance, heavier or more frequent use of the
substance than intended, centralized activities to procure more of the substance, loss of interest in
other social, occupational, and recreational activities, and disregard for the physical or
psychological consequences caused by the use of the substance.
While many believe the term addiction should only be applied to cases involving chemical
substances (e.g., Rachlin, 1990; Walker, 1989), similar diagnostic criteria have been applied to a
number of problem behaviors such as pathological gambling (Griffiths, 1990; Mobilia, 1993;
Walters, 1996), eating disorders (Lacey, 1993; Lesieur & Blume, 1993), sexual addictions
(Goodman, 1993), generic technological addictions (Griffiths, 1995), and video game addiction
(Griffiths, 1991,1992; Keepers, 1990; Soper, 1983). Therefore, in the original study was
developed a brief seven-item questionnaire which adapted similar criteria for substance
dependence in the DSM-IV to provide a screening measure of addictive use of the Internet
(Young, 1996). If a person answered "yes" to three (or more) of the seven questions, the person
was deemed to be an Internet "addict." It should be noted that the term Internet is used to denote
both the actual Internet and on-line service providers (e.g., America Online and CompuServe) in
this paper.
[Return to Index]

A CASE STUDY
This subject reported that despite being 'computer phobic and illiterate," she was able to navigate
easily through the on-line system of her new home personal computer because of the menu-
driven applications provided by her on-line service. Her on-line service was the only application
for which she used her computer, and she initially spent a few hours per week scanning a variety
of social chat rooms, i.e., these are virtual communities which allow multiple on-line users to
converse or "chat" instantly with one another in real time. Within a 3-mo. period, the subject
gradually needed to spend longer periods of time on-line, which she estimated to reach a peak of
50 to 60 hours per week. She explained that once she became established in a particular chat
room where she felt a sense of community among other on-line participants, she frequently
stayed on-line longer than she intended, e.g., two hours, reporting sessions lasting up to 14 hours.
Typically, she logged on the first thing in the morning, she constantly checked her e-mail
throughout the day, and she stayed up late using the Internet (sometimes till dawn).
She eventually felt depressed, anxious, and irritable whenever she was not in front of her
computer. In an effort to avoid what she referred to as "withdrawal from the Internet," she
engaged in activities to stay on-line as long as she could. The subject canceled appointments,
stopped calling real life friends, reduced her interpersonal involvement with her family, and quit
social activities she once enjoyed, e.g., bridge club. Further, she stopped performing routine
chores, such as the cooking, cleaning, and grocery shopping, that would take her away from
being on-line.
The subject did not see her compulsive use of the Internet as a problem; however, significant
family problems developed subsequent to her overuse of the Internet. Specifically, her two
teenage daughters felt ignored by their mother, as she was always sitting in front of the
computer. Her husband of 17 years complained about the financial cost of the on-line service
fees which he paid (up to $400.00 per month), and about her loss of interest in their marriage.
Despite these negative consequences, the subject denied that this behavior was abnormal, had no
desire to reduce the amount of time she spent on-line, and refused to seek treatment despite
repeated requests from her husband. She felt it was natural to use the Internet, denied anyone
could be addicted to it, felt her family was being unreasonable, and found an unique sense of
excitement through on-line stimulation that she would not give up. Her continual overuse of the
Internet eventually resulted in becoming estranged from her two daughters and separated from
her husband within one year of the purchase of her home computer.
The interview with this subject took place six months subsequent to these events. At that time,
she admitted having an addiction to the Internet "like one would to alcohol." Through the loss of
her family she was able to reduce her own use of the Internet with no therapeutic intervention.
However, she stated that she was unable to eliminate on-hne use completely without external
intervention nor was she able to reestablish an open relationship with her estranged family.
[Return to Index]

DI SCUSSI ON
Given the recent surge in access to information technologies (Graphics, Visualization, and
Usability Center, 1995), we have a new generation of diverse computer users. As this case
suggests, contrary to the stereotype of a young, male, computer-savvy on-line user as the
prototypic Internet "addict," new consumers of the Internet who do not match this general
stereotype are just as susceptible. Given the severity of the family impairment in this case, future
research should focus on the prevalence, characteristics, and consequences of this type of
addictive behavior.
This case suggests that certain risk factors may be associated with the development of addictive
use of the Internet. First, the type of application utilized by the on-line user may be associated
with the development of Internet abuse. The subject in this case became addicted to chat rooms
which is consistent with prior research that has found highly interactive applications available on
the Internet (e.g., virtual social chat rooms, virtual games called Multi-user Dungeons played in
real time simultaneously with multiple on-line users) to be most utilized by its consumers
(Turkle, 1984, 1995). Research may document that, in general, the Internet itself is not addictive,
but perhaps specific applications play a significant role in the development of Internet abuse.
Secondly, this subject reported a sense of excitement when using the Internet which can be
paralleled to the "high" experienced when people become addicted to video games (Keepers,
1990) or gambling (Griffiths, 1990). This implies that the level of excitement experienced by the
on-line user while engaged in the Internet may be associated with addictive use of the Internet.
Based upon the issues raised here, it would be beneficial to adapt the brief questionnaire (Young,
1996) for use in classifying cases of such Internet abuse. By monitoring such cases, prevalence
rates, further demographic information, and implications for treatment can be obtained. More
significantly, one may show whether this type of behavior is implicated in or acts as a substitute
for other established addictions, e.g., chemical dependencies, pathological gambling, sexual
addictions, or if it is a co-morbid factor with other psychiatric disorders, e.g., depression,
obsessive-compulsive disorders.
[Return to Index]

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