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Business Comm-Final Exam Study Guide-1

The document provides an outline for a study guide covering the key topics in a business communication final exam. It includes 16 chapters that cover the basic communication model, team communication, diversity, writing processes, audience analysis, revising documents, social media, requests, negative and persuasive messages, research methods, reports, presentations, resumes, cover letters, and interviews. The exam will consist of 100 multiple choice and true/false questions testing the content from the chapters, lectures, and course activities.

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joshsebak
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2K views3 pages

Business Comm-Final Exam Study Guide-1

The document provides an outline for a study guide covering the key topics in a business communication final exam. It includes 16 chapters that cover the basic communication model, team communication, diversity, writing processes, audience analysis, revising documents, social media, requests, negative and persuasive messages, research methods, reports, presentations, resumes, cover letters, and interviews. The exam will consist of 100 multiple choice and true/false questions testing the content from the chapters, lectures, and course activities.

Uploaded by

joshsebak
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Study Guide-Business Communication-Final Exam

100 questions-true/false and multiple choice


Questions from chapters, lectures and activities
Chapter #1-What employers expect from you
-The Basic Communication Model
-Barriers to communication
-Decoding of messages-perception
-Business Communication 1.0 versus 2.0
-Four guidelines for using communication technology
-Ethical communication
Chapter #2-Advantages and disadvantages of teams
-Five phases of Team Evolution
-How to resolve conflict in a team
-Guidelines for writing in a team
-Constructive feedback
-Preparing and conducting efficient meetings
-Different types of listening
-The listening process
-Nonverbal communication
Chapter #3-Advantages of diversity in a workforce
-Types of communication that is effected by cultural diversity
-Different types of Diversity
-Four guidelines to help improve communication in any business culture
Chapter #4-The three step writing process
-The five steps in the planning stage
-The two steps in the writing stage
-The five steps in the completion stage
-Four questions utilized to assist in defining your purpose
-Audience analysis
-Selecting the correct medium
-Organizing the information

Chapter #5-Showing sensitivity to your audience


-Three ways to control Style and Tone
-Choosing powerful words-four categories
-Words that communicate well
-Four types of sentences
Chapter #6-Revising to improve readability
-Editing for clarity and conciseness
-Using technology to produce your message
Chapter #7-Social networking and community participation websites
-Planning, Writing and Completing email messages
-Understanding the business application of bogging and podcasts
Chapter #8-Strategy for routine and positive requests
-Common examples of routine and positive requests
Chapter #9-The Three-Step Writing Process for negative messages
-Direct Approach for negative messages
-Indirect Approach for negative messages
-Refusing claims and requests for adjustment
Chapter #10-The Three-Step Writing Process for persuasive messages
-Developing the persuasive business message
-Assessing the needs of the audience
-Applying the AIDA Model
-Maintaining high standards of ethics, legal compliance and etiquette
Chapter #11-The three step writing process
-Secondary vs. Primary research
-How to plan research
-Informational versus Analytical Reports

Chapter #12-Drafting report content (Intro, body, conclusion)


-Effective visual aids
-Ethics in regards to utilizing visual aids
-Visuals for presenting data-when to utilize certain types
Chapter #13-Components of formal reports
-Proofreading Reports and proposals
-Distributing Reports and proposals
Chapter #14-Planning a Presentation
-Developing a Presentation
-Effective Visual Aids
-Delivering a Presentation
Chapter #15-Researching industries
-Building your network
-Planning, Writing and Completing a resume
Chapter #16-The Cover Letter
-Types of interviews
-Preparing for the Interview
-Types of questions during an interview
-Following up after the interview

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