Candle Making Manual
Candle Making Manual
This belief is just not the case! If you think of wax as a sponge for a moment,
and fragrance as water, you will understand why I say this.
When you pour water into a sponge, it fills up the pores in the sponge. The
sponge will only hold so much water! When all of its pores are filled....the water
starts leaking out of the sponge. The same thing happens with wax and
fragrance; once all of the pores in the wax are filled with fragrance....the
fragrance will settle out of the wax. This will leave you with wasted fragrance oil
on the bottom of your pouring pot. We all know how expensive fragrance
is.....why waste it? Also, you should never use anymore than 1.5 oz. fragrance
per pound of wax because your candles could become a fire hazard. We have
always used pre-blended waxes for our candle making. By this I mean that all
of the candle additives are added to the wax by the wax manufacturer so that
we don't have to bother with them.
However, if you add 1-2 oz. of crisco shortening per pound of single pour
paraffin wax, you will notice an increase in your scent-throw. My experience
has shown that by the time you buy all of the ingredients you will need to make
quality wax on your own, you will spend more money than if you bought the
wax already blended for you....plus it saves time! When working with wax, pay
close attention to the directions for use. Temperature plays a very important
role in making quality candles. Make absolutely sure you never heat your wax
to over 250 F. If your wax gets too hot, the molecules in the wax may begin to
break down and the wax will take on a burnt smell. If this ever happens to you,
the wax is ruined! You cannot simply add fragrance to cover up the smell.
Please Note: Nature's Garden, with the help of a chemist, has developed a wax
we call JOYWAX . JOYWAX performs wonderfully without the addition of ANY
additives or crisco.
Consequently, we pass our savings along to you! Be aware that there are some
companies who sell "Potpourri Fragrance Oils"- these oils may be lower priced,
however, they are about 50% as concentrated as the Fragrance oils Nature's
Garden carries. Potpourri fragrance oils contain a product called DPG
(dipropylene glycol), which is used to dilute fragrances. Fragrance oils
containing DPG will not burn correctly.
A chemistry lesson on fragrance oils: Essential oils are 100% all-natural
plant- derived oils usually acquired through steam distillation. Essential oils
were used by the first Egyptian perfumists to make their perfume oils (using a
mortar and pestle to release the plant/flower oil). Essential oils are much more
expensive than their chemically-engineered counterpart..... Fragrance Oils. Due
to the extremely high prices of some essential oils (some as high as $10,000
per oz.), perfumists began reproducing the aromas of these essential oils by
using just the right combinations of more than 3,000 different aromatic
chemicals. Aromatic chemicals are in the form of ketones and aldehydes, and
every aromatic chemical is polar to some degree. This is why Nature's Garden
does not make the claim-to-fame that any of our fragrance oils are NONPOLAR....because this is absolutely impossible for any perfumist to do! All
fragrance oils have some degree of polarity to them. Some fragrance oils may
be less polar than others, but they can never be completely Non-Polar. Gel wax
requires fragrance oils which are less-polar (miscible in mineral oil) & have a
flash point above 170F. Perfumists can make fragrances less-polar by using
isopar solvents, but since all fragrances contain some degree of polar aromatic
chemicals, it is still impossible to make them 100% non-polar. All of our
fragrances have been tested for this Gel Wax compatibility, and those which
are Gel compatible, are specified as such. We have had customers ask why we
charge the same amount for our regular fragrances as we do our Gel
Compatible fragrances. The reason for this is: Gel compatible fragrances do
not cost any more to produce than regular candle fragrances.
There are a few companies who charge more for their Gel Safe fragrances due
to creative marketing attempts, but chemistry does not justify this price
increase. Nature's Garden Fragrance oils are a combination of aromatic
chemicals and essential oils. When our perfumist creates a specific aroma, he
mixes just the right combination of the required aromatic chemicals and
essential oils. About 98% of Nature's Garden fragrance oils are designated
"Body Safe" by our perfumist. All of the fragrances sold at Natures Garden
meet the safety recommendations of RIFM and IFRA. For body
safeness....refer to our fragrance description on our website next to the specific
fragrance oil. Nature's Garden also provides MSDS (material safety data
sheets) for all of our fragrances, waxes, and bath products. If you do not find a
specific MSDS listed, please check back regularly for our updates. In 2009, we
had all of our fragrances reviewed to meet the 44th IFRA Amendment
requirements.
All of Natures Garden fragrance oils have an IFRA Compliance Certificate that
is located on the bottom of each MSDS sheet. We go the extra mile to keep you
well informed about what you are buying, and this is why all MSDS sheets and
IFRA Compliance Certificates can be easily printed right from our website.
1. Coloring - There are several types of coloring that you may use for candle
making. Each type has its pros and cons. My experience in candle making has
concluded the following about each type of coloring.
(a) Color Blocks - Color blocks provide you with the richest and most costefficient means of coloring your candles. Unfortunately, when you choose to
use color blocks for candle making it is difficult to achieve color accuracy each
and every time. This problem can be resolved by buying a gram scale and
weighing your color......but that takes a lot of time, and remember...TIME is
MONEY. We use color blocks to make our dark colors only.
(b) Liquid dye - Liquid dye provides you with a solution to the color accuracy
problem, but all liquid dye that I have ever had any experience with does have
a slight chemical smell to it. Therefore, we do not use liquid dye when we need
to produce rich colors. The rule of thumb that I have found to be helpful is: If the
color you desire to make requires that you use more than 10 drops of liquid dye
per 4 lbs. of wax, then don't use liquid dye! For some reason, anymore than 10
drops per 4 lbs. of wax will give your candles a slight chemical smell. Make 10
drops your cut-off line!
(c) Color chips - In my opinion, color chips are over-priced, and are not finely
ground enough to resolve the color accuracy goal.....therefore, I do not suggest
using them.
(d) Crayons - Using crayons to color your candles is not an option for
producing high-quality candles! Crayons clog your wick and cause your candles
to smoke....forget about using them!
2. Candle additives - Many candle makers use various candle additives in
order to enhance the quality of the end-product. Although I do not suggest
adding these additives to preblended wax, I will discuss the properties of each
of these additives so that you may decide whether you desire to use them in
your candles. You will notice that I do not mention stearin. That is because I
feel that vybar works better with fewer side effects.
(a) Vybar - vybar is primarily used by candle makers to enhance the "scent
throw" of their candles. Vybar makes the appearance of your candles more
opaque, and will produce a marbeled look on the top of your container candles
which looks really neat! Vybar actually increases the wax melt point and slightly
hardens your wax consistency.
It is also important to know that when you add vybar to your wax, only use 1/41/2 tsp. per lb. of wax. Adding too much vybar to your wax will "bind" your
fragrance! There are 2 types of vybar used in candlemaking: vybar 103 is used
in votive and molded candles, and vybar 260 is used for single pour wax.
(b) UV light protectors - I would like to start by saying, "This stuff is
expensive!". If your goal is to sell your products at wholesale to shops and
stores, I would say you had better use this stuff in your candles! UV light
protector helps your candles maintain their normal colors. Have you ever seen
candles on the shelves at stores that were lighter on top than the rest of the
candle? Sunlight fades candle color. Make sure that even if you use UV light
protector in your candles that you tell the store owners not to place your
candles in direct sunlight. The colors which are most likely to fade in the sun
are Blue, Violet, Burgundy, and sometimes pink. We use only 1/4 tsp. UV light
protector per 4 lbs. of wax. You really don't need to use much of this stuff to do
the job......but you won't want to when you are paying $30/lb (price in 1999)! I
would like to mention that if you find that your colors are still fading when you
are using the UV light Protector, the fading may be caused by the actual color
of your fragrance. I remember when we first started making candles and our
dark blue blueberry cobbler kept turning olive color on top. We tried UV light
protector and it still faded! Finally, we came to the conclusion that it was the
dark yellow color of the fragrance that was causing this discoloration to occur.
We now have our blueberry cobbler formulated so that it is not so yellow!
Problem was taken care of!
(c) Petrolatum - Say you buy wax that just won't cling to the sides of your
jars.....add some petrolatum to your wax! You would add 1/4 cup petrolatum per
4 lbs. of wax. Petrolatum helps to increase the number of pores in your
wax.....thus allowing the wax to absorb more fragrance! The downside of using
petrolatum in your wax is that your candle will not burn as clean....sometimes
even smoking!
(d) Crisco Shortening- We were the first company who told our customers to
add Crisco shortening to their paraffin blend waxes in order to increase scent
throw. In response to this, we were ridiculed and mocked on message boards
across the web. I remember having countless discussions with wax
manufacturers about the benefits of using Crisco in their paraffin blend waxes.
They did not listen until about 5 years later. Crisco shortening helps to
decrease wet spots, increases your melt pool, absorbs fragrance, and helps to
decrease the likelihood of your fragrance oil sitting on the bottom of your
pouring pots. We use 1-2 oz. of crisco shortening per pound of wax. You will
probably read conflicting opinions on using crisco in your candles; however, if it
had been such a bad idea, then wax manufacturers would not be making wax
out of soy. Crisco is soy. Use your own judgment on this one!
3. Wicks- I want you to realize that this entire manual is written according to my
own experience making candles. Therefore, based on what I have
encountered, I have formed my own opinions on several candle making topics.
When it comes to wicks.....I definitely have a preference! Now, I am sure you
have seen it smeared all over the TV about the study that was done on candle
wicks containing lead content. The media did an absolute terrible job covering
this issue! The fact of the matter is that almost 100% of the candle wicks that
did contain lead content were from outside the USA. Do you have any idea how
many candle makers in the USA have had to explain to their customers that the
wicks used to make their candles contain less lead than we have in our drinking
water supply? The fact of the matter is that I personally don't even know of a
single wick manufacturer in the US that even makes lead-core wicks! On the
other hand, these wick manufacturers do sell tons of zinc-core wicks......the
best wicks that you can use for candle making! When customers see the metal
inside the wick....they "freak" out! Just explain to your customers that zinc is not
lead. About wicks.....I definitely prefer zinc-core wicks to cotton or any other
kind of wicks on the market. Cotton wicks smoke and do not allow for a nice hot
burn. Zinc-core wicks burn hotter and cleaner, and the best thing about zinccore wicks is that they allow the customer to enjoy the entire candle....no
waste...nothing left in the container!
Too many times I have seen candles that burn right down the middle, leaving
about 1/2" of the wax on the sides of the container. I suggest trying zinc-core
wicks and I also suggest that you are not stingy on the number of wicks that
you put in your containers! We use (2) 5" wicks in our 16 oz. apothecary jars.
Most candle companies only use one. If you want your customers to be repeat
customers, you want to make sure that the only thing left in the container are
wick tabs! Below you will find specific containers or molds and the number and
size of wicks that we use in our candles. This will save you so much time
because you will not have to experiment with wick size on your own! If you use
these recommendations, your candles will burn slowly and evenly without
leaving any candle residue on the sides of the container. I should also mention
that we use pretabbed, prewaxed wicks. Using this type of zinc-core wick will
allow you to do away with wick stickums and centering devices for your votives.
All you do with these kinds of wicks is: straighten the wick...and stick it where
you want it! Simple! Note: Update on Deborahs Wick preferences: Since the
time that this candle manual was written, new wicks, called CD wicks, hit the
market. I think that CD wicks burn even hotter than zinc core wicking, but either
type of wick is great to use.
Size Wick
6" 44-28-18Z
5" 51-32-18Z
2 1/2' 44-28-18Z
2 1/2" 44-28-18Z
5" 51-32-18Z
Flowerpot
2 1/2" 44-28-18Z
1 3/4" 44-20-18Z
4 oz. Hexagon
2 1/2" 44-28-18Z
9 oz. Hexagon
6" 44-28-18Z
2 1/2" 44-28-18Z
2 1/2" 44-28-18Z
6" 44-28-18Z
2 1/2" 44-28-18Z
5 oz. apothecary
8 oz. Cylinder
Votives (15 hour)
We use (2) 5" wicks in our 16 oz. apothecary. When making candles that
contain more than 1 wick, make sure that the wicks are not too close to the
sides of the container. This will increase the amount of soot on the sides of the
candle.....and customers do not like that! Of course if you are making candles
that are smaller than the 16 oz. apothecary jar, you will not want to wait until 1"
of the candle has set up before you wick. In the case of 3 oz. flowerpots, for
example, you will want to start wicking your containers once you see about 1/4"
of the candle setting up. If you try to wick your candles too soon, your wicks will
move position and will not be properly spaced apart. If you wick your candles
too late, your wicks will not migrate to the bottom of the container. I guess this
part is a little tricky....but you can do it! We have also found that you can
straighten you wicks by using those black combs the barber hands out to men.
Lay the comb across the top of the container or mold, and center your wick
using the teeth of the comb. Now that is an idea you have never heard before!
10. Cooling your candles - For the best results, allow your candles to cool at
room temperature without any drafts. Something that I just learned the other
day is that if you place your containers back into their box after they have set up
enough to move them, and allow them to cool the rest of the way in their boxes,
you will achieve the best looking candles. By this I mean that this procedure will
reduce the occurrence of jump-lines and bubbles in your candles. If your work
environment temperature is cooler than the recommended room temperature, I
would suggest you use this idea to help control any cooling problems that you
may encounter.
11. Do not place lids on your apothecary jars until the candles have had a
chance to set up at least 3 hours. Putting the lid on too quickly will cause
condensation on the glass lid of your container.....not pretty!
2. Line up your molds on the edge of your counter. Once again, pour the molds
in the front first...allow those to set up until you see a creamy film on the top of
them, and then move them back and pour your next row of molds in front of the
ones that are setting up. When it comes to votives, there are several problems
that you may encounter. I am not going to lie to you....these little guys are tricky!
Votives have to be poured twice because votive wax sinks after the first pour.
On your first pour, fill your votive molds until there is only 1/16" of the mold not
filled. If you completely fill your votive mold, you will end up with a sloppy
second pour. If you pour your votive molds below the 1/16" mark, your votives
may appear to show where you did your second pour. For the absolute best
results, you will want to save enough wax from this first pour to do your second
pour. 4 lbs. of wax tends to make approximately 32 candles. It is a good idea to
keep that in mind so that you stop pouring when you hit the 32 mark. That way
you have enough wax left over to do your second pour. Set this pot aside (not
on a heat source) for your second pour.
3. Votives set up relatively quickly so you will want to get started straightening
your wicks and centering them in the molds.
4. Allow your votives to cool at room temperature for approximately 2 hours.
Then you are ready for your second pour. Avoid pouring your second pour
before this 2 hour period because you may get sinkage on your second pour as
well. Waiting too long after your first pour to do your second pour may result in
your votives appearance revealing that you poured them twice. Place your
pouring pot containing your left over wax from your first pour on the stove and
allow the wax to reach 160-165. Do not add any extra fragrance to this wax
because it may cause your second pour to be a different color than the first
pour.
5. Now, go through and straighten all of your wicks...but do not break the wax
when doing this. Pour your second pour only up to the level of your first pour. If
you go beyond the first pour fill mark, the wax has a tendency to go behind the
first pour and may cause little bubbles in your candles. This may not sound like
a terrible problem, but these tiny little bubbles will turn into tiny little
holes.....and customers will not like them!
6. Allow the votives to set up at least 1 hour and you can pop them out!
7. If you are making larger than votive-sized molds, you will follow the same
instructions as listed above, but there are two differences:
(a) You will need to poke holes in your candle after your first pour is set up
about 1/2 way in order to release any air pockets, and
(b) Larger molds will probably require several repours.
Below you will find a list of possible candle making problems that you may
encounter and how to solve those problems.
TROUBLESHOOTING GUIDE
Problem
Possible Causes
What To Do
Candle is smoking
when you burn it
Decrease your
amount of fragrance
oil, try a smaller wick
size, pour your
candles at a hotter
temp
Candle is not
Throwing enough
scent
Fragrance oil is
settling to the bottom
of the candle
Try to do your
second pour when
your candle is still a
little warm. Be careful
though, if you pour
your second pour too
soon, that repour will
sink just like your first
pour did!
Candle wick is
drowning out
Do you know what one of the major things that people look for in their jobs?
They want to be valued! Remember the Boeing Strike? The main reason those
workers went on strike is because they said they did not feel as though the
company valued them. With all of this in mind, I will share with you our training
manual.
Training Manual
By the way, you will want to make sure that your wax is turned on at least 2
hours before your employees are scheduled to work or else they will not be
able to pour candles for the first two hours that they are scheduled!
Note: this training manual is written as though we are conveying to actual
employees what they are to do.
1. Employees must clock in or sign in on a specific work schedule sheet.
2. Turn on the stoves ( low -medium setting) and make sure that all of the pans
have 1/2" of water in them.
3. Check your "Work Order" sheet to find out which fragrances you will be
pouring and which containers will be filled.
4. Begin pulling all of the specific pouring pots for the fragrances that you will
be pouring that day. Place as many of the pouring pots that will fit on your
stoves, setting the remaining pouring pots on the table next to the stoves. That
way all of the pouring pots that you will be using during your shift will be quickly
accessible to you. ( NOTE: If you have your employees efficiently set up their
job at the beginning of their shift, you will save a ton of time in the long run!)
5. Refer to your work order sheet again to find out what types of containers you
will be filling for the day. Pull all of the appropriate containers and set them on
your work benches.
6. Refer to your work order again. Anytime you see an * next to a specific
fragrance, you will want to make sure that you make this fragrance one of your
priorities during your shift.
7. Fill each pouring pot up to the line that is scratched inside the pouring pot.
Make sure that you fill all of the pouring pots on all of the stoves.
8. On each pouring pot you will notice that we have written the name of the
fragrance and the coloring amount that needs to be added to that pouring pot.
Follow the coloring amounts exactly, and go through and color every single
pouring pot on the stoves. Mix each pot.
9. Choose a fragrance with an * by it on the work order sheet and begin putting
fragrance labels on the neck or side of all of the jars that you will be pouring. It
is pertinent that you label your containers with the appropriate fragrance labels
for 2 reasons, (1) It will help you distinguish fragrances that are close in color so
that orders will be filled properly, and (2) It will help prevent you from forgetting
to fill all of the containers that you need to fill for that specific fragrance. Place
all unused fragrance labels back in their appropriate places in the label file bin.
(NOTE: We have a label file bin that has a specific shelf for each fragrance that
we use...and we have this file bin conveniently located in our production area).
10. Starting with one of the fragrances that have an * by them on the work
order, measure out 1/2 cup of fragrance; pour the fragrance into that specific
pouring pot only! DO NOT ADD FRAGRANCE TO YOUR POURING POTS
UNTIL THE VERY MOMENT THAT YOU ARE READY TO POUR THAT
SPECIFIC FRAGRANCE.
11. NOTE: you will want to show your employees how full to fill all of the
containers that they need to fill. You will also need to communicate to your
employees the size and number of wicks to use for each container. Post this
information on the wall so that they may easily assess it.
12. Fill your containers to the appropriate fill lines. Wait until the wax is starting
to set up on the bottom of the containers, and then use the appropriate size and
number of wicks for each of your containers.
13. Move onto your next fragrance on your work order sheet that has an * next
to it. Each time you finish using a specific pouring pot, make sure that you place
that pouring pot back to its alphabetical location on the storage shelf so that it
may be easily located by the next shift. Whenever you have a vacancy on your
stove for a new pouring pot, put another pouring pot in that vacancy and add
your wax and color to it. Place a red check mark next to each container on the
work order sheet after it is made. That way the next employee will not duplicate
production that has already been done.
14. Make sure that you do not move your candles that are setting up until they
have a very obvious thick creamy film on the top of them. At that time, you need
to move those containers to the back of the work bench in order to make room
for your next set of candles that you will be pouring. (Note: If room permits, you
may also consider placing all of your ready-to-be moved candles to a specific
table designated for that purpose....that way you will have more room on your
work benches).
15. Repeat all of these steps until approximately 1 hour before your scheduled
quitting time.
16. First shift: 1 hour before your quitting time:
(a) Check the water levels in all of your roasters to make sure that they have
1/4" of water in them.
(b) Make sure that all of the pans on the stove have at least 1/2" of water in
them.
(c) Make sure that color has been added to all of the pots on the stoves.
(d If you have already added fragrance to a pouring pot and it is 1 hour before
your quitting time, make sure that you go ahead and pour that specific pouring
pot.
(e) Go through all of the candles that you made for the day and put company
labels on the front of each of them.
(f) Move all of the candles that have set up for at least 30 minutes and have
company labels on the front of them to the fulfillment area. You will notice that
in the fulfillment area the candles are separated by type of container. Make sure
that you place the candles in their appropriate places in the fulfillment area. DO
NOT PUT LIDS ON ANY OF THE CANDLES THAT YOU MADE DURING
THIS SHIFT! However, if you notice candles that you did not make that do not
have lids, please put lids on them.
(g) Go back to the production area and please make sure that all fragrance
bottles are in their appropriate places on the shelves, all pouring pots that have
been used are put in their appropriate places on the shelves, and the work area
is as clean as it was when you started your shift.
(h) Make sure that all of the buckets containing wicks is filled.
(i) On the "What we need" form, please note anything that you noticed while
you were working that we will need to order. Also on this form, if you have any
ideas of how we can make your job more time efficient, please let us know! We
will do our very best to
make your job as simple and time efficient as possible!
(j) Clock out. If you have gone past your scheduled quitting time, please see me
or a manager to get their signature on your time card.
17. Second shift: Note: second shift will perform the same end of the shift
duties that first shift does, but second shift will be allotted 1 1/2 hours before
scheduled quitting time to accomplish these extra end of the day duties:
(a) Make sure that all of the roasters and stove burners and ovens are turned
off.
(b) Make sure that all benches are scraped so that there is no wax on them.
(c) Make sure that you have at least 2 (1lb) bottles of fragrance for each
fragrance. If not, please fill the appropriate bottles and place them in the
appropriate place on the shelves.
(d) Remove wax build up from all of the stoves.
Fundraiser Info
This is the info that we send out to potential fundraisers
1. Nature's Garden Candles are all hand-poured using only the finest
ingredients! We use special highly-porous wax that allows our wax to absorb
more fragrance. All of our candles contain 3 times the amount that most
companies use. Best of all, our candles are affordably priced; customers rarely
buy just one candle!
2. Your fundraiser will include our top-selling 20 fragrances. This gives
customers a wonderful variety to choose from!
4. Participants are asked to collect all money due at the time the orders are
placed. Personal checks are to be made out to the person in charge of the
fundraiser. At the end of the fundraiser, a check or money order for the entire
amount due is to be made out by the person in charge of the fundraiser. If your
organization pays with a personal check, Nature's Garden will issue a check for
the profit earnings as soon as the check clears.
5. Most Fundraisers last 2-3 weeks. Once all orders are placed, please allow 23 weeks for delivery. Nature's Garden will even pay for 50% of the shipping
charges for your organization!
6. Nature's Garden will separate merchandise for you (per participant) so that
you are not hassled with sorting the merchandise yourself! This is a service that
most fundraiser companies do not provide!
7. Nature's Garden wants to help your organization make money fast! When
you book a fundraiser with Nature's Garden we will mail you a sample of one of
our candles that you are free to burn! We are confident that we have the
Strongest Candles on the Market! Best of all, the prices of the fundraiser
merchandise is extremely affordable! If you have further question, please
contact Deborah Ward at (440) 322-6799 or email us! We look forward to
hearing from you!
4. Contact everyone on your list and see if they might be willing to consider
selling candles and bath items for their fundraisers. You will be totally amazed
at how many people will say YES!
5. In order to keep everything very very easy, offer the organization 35% of the
total sale. If they would like to hand out Top sales prizes or anything like that,
they can take it out of their 35% in order to cover it. I have found that when you
get in the middle of top-sales awards, the winner that you come up with may not
be the same person that the person in charge of the fundraiser came up with.
So, in order to save yourself the headache, just let them figure out all of that!
We have also run the fundraisers another way: offering the organization $2 per
candle or set of candles sold, and then offering them 10% of their total sale in
addition to the $2 per candle. Both ways of conducting the fundraisers work, but
the 35% method is much easier.
6. Find out from the organizations who are interested in doing a fundraiser the
following information: (1) When will the fundraiser begin? (2) Who will the
customers make their checks out to? You will not want to accept personal
checks, have the customers make their checks out to a specific person in
charge or the organization.
7. Take photos of your merchandise so that customers will be able to see what
they are going to purchase. This does not have to be in color, but make sure it
is vivid. Place item numbers next to each product you are selling along with a
price.
8. On a separate sheet, you will want to make up some sort of order form so
that customers may order the items. Make sure you include a list of your
fragrances. Make sure there is a place that the customer can write their names,
addresses, and phone numbers. It is also a good idea to personalize the order
form sheet for each separate fundraiser.
9. The fundraiser participants will go out and sell your candles and bath
products to people they know, and they will collect the money at the time of the
sale. All checks that they receive will be made out to the specified person in
charge or the organization.
10. Fundraisers should last for only 2-3 weeks.
11. At the end of the fundraiser, the person in charge will write your company a
check for the total of the fundraiser minus their 35% earned on the fundraiser.
12. Let the person in charge know that it will take 2-3 weeks to fill all orders.
This way you will have time to cash the check and make sure that it clears. If it
does not clear for some reason, you will have time to work this out with the
person in charge.
13. Photocopy each order form so that the organization and you have copies of
the sales. By the way, all of the names on the order forms are LEADS for more
sales with your company! So, make those copies!
14. When you pull the orders, pull each customers order separate in order to
save them time going through all of their stuff when they receive their huge
order! They will really appreciate you taking the time to do this for them!
15. On a postcard, type out information on how to properly burn candles. Make
sure you include candle-burning warnings! On the back of the postcard, type
out some type of coupon that the customer may use with your company in the
future! Offer them 20% their next purchase, or $5 off, or something like
that......BUT use these postcards as LEADS for future sales with your company.
This is your opportunity to let these customers know that they can buy directly
from you. Now, make sure that you put one of these postcards in each
customers bag! That is the main reason it is beneficial for you to take the time
to pull each customers' order separate!
Try to get the organization to book another fundraiser with you in the future! Ask
them if they would like to do this again...say in 6 months....1 year? Good Luck
to You! Wish all of you the best of luck with fundraising! This is how we do our
fundraisers; hope it works as well for all of you as it has us!
This program has worked relatively well for us in the past, but we have learned
many lessons from this division alone! Having sales reps that are located in
different time zones than we are in has at times become a big headache!
Regardless how many times that I have stated that our business hours end at
6:00 M-F and end at 1:00 on Sat, we get calls from these sales reps all hours of
the night. Another problem that we have faced is that since these wholesale
distributors are actually considered "Their own boss", many of them feel as
though they have to right to tell top management how to conduct business.
There have been times where I have to tell myself, "Deborah, you don't have to
ask them permission when you make a decision." I am a very friendly person,
and I guess according to my husband, I try to be the employees' friend too
often. If you learn anything that I am telling you....keep this in mind.....Don't
speak about anything with your employees except business! If you decide to
start your own sales rep program, the same principle applies! Although they are
"Their own Boss", if you own the company, you have the right to say good-bye
to them at any time....so ultimately they are employees of yours! Talk only
business to these people....don't favor anyone more than another
employee....and keep in mind that they work for you! Do I sound kind of
disgruntled? The program works, don't get me wrong, there is just a ton of
headaches that go with it!
Which brings me to another marketing approach that I feel is not worth the
effort or time.... Selling on Consignment. Selling on consignment is a situation
where a company allows you to sell your merchandise in their store and they
get to keep an average of 25% of each sale. You are probably thinking, why do
you think that is bad when you pay your distributors 37%? Once again, I feel
that in this situation falls into the category of TIME IS MONEY category. You
will be spending a lot of your time restocking shelves. You will have to monitor
the sales that are made at each of your locations. I personally don't like the
idea.
Final Word: I would like to personally thank you for choosing Natures Garden
for your candle making supplies. If you ever need additional assistance, please
contact us at info@[Link] or call our HUG (Help You
Grow) Line at 1-866-647-2368. We will be more than happy to help you
succeed! Smiles! Deborah Ward