IT Graduate's Technical Resume
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Ahmed M. Ibrahim El-TahirIT Graduate's Technical Resume
Uploaded by
Ahmed M. Ibrahim El-TahirPage 1
Ahmed Mohammed Ibrahim El-Tahir
192 Riyadh Block 7
Khartoum, Sudan P.O Box 951
Cell +249 912325331
[email protected]
Highly accomplished, motivated and ambitious Information Technology fresh graduate who has been exposed to
Telecommunication Service Delivery through final year graduation project entitled " Development Of IP
Multimedia Subsystem Services for Mobile Operators". Recently has been hired by an IT Solution Provider
as a Technical Specialist providing first line support for a mobile operator on the region. Customer oriented
with rich soft skills along with interpersonal skills. Excellent technical learning and ability to produce
an innovative quality based approach to solve business problems in the telecommunication environment.
Technical Profile
Languages: SQL, Shell Scripting , Java, C, C++
Technologies: PHP, J2EE, LAMP
Protocols: TCP/IP, UDP, SIP
Web/ App Servers: IIS, Apache, Tomcat, OracleAS
Databases: Oracle9i, Oracle10g , MySQL
Software Engineering: UML, Use Cases, Class Diagrams, Sequence Diagrams
Operating Systems: Windows , Red hat Linux Enterprise 4, UNIX Sun Solaris 9, Ubuntu 8.10
Tools : Ericsson Service Development Studio 4.0 , TOAD, WinFOIL, PuTTY
Telecommunication: IP Multimedia Subsystem (IMS)
Education & Certifications
University Of Khartoum, B.Sc Second Class Honors in Information Technology 2008
Oracle9i Certified Database Administrator Associate (OCA) 2005
Oracle9i Certified Database Administrator Professional (OCP) 2008
Additional Courses
Oracle9i Performance Tuning hands-on Course, Oracle Corporation 2006
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Experience
Technical Specialist, International Turnkey Systems (ITS) July 2009 – Present
First Line Support for ZAIN Service Delivery Group - Telecommunication & Billing System (TABS)
Responsible of Business Commands Provisioning from CRM into Network Elements using
Ericsson Multi Activation (EMA) Interface, Troubleshoot & Resolve Failed Provisioning Transactions.
Define Business Commands and Map them into CAI3G Commands for Home Location Registers (HLR)
Manage Assignment of Telecommunication Services to Subscribers - Setup of Commands.
Resolve Billing SIMSWAP Cases and ensuring consistency of IMSI numbers in CRM(TABS) & HLR's
Produce state of Art Utility Shell Scripts to Generate Custom Made Reports for the Mobile Operator
Work on Business Front End for the Mobile Operator and Calculate Commissions for Vouchers & SIM Cards.
Junior Oracle DBA (Trainee), Sudanese Mobile Telephone Co. Ltd. (ZAIN), July – August 2007
Under supervision from a Senior DBA on the department, I’ve Installed an Oracle10g database
on a Sun Sparc Server along with configuring the underlying UNIX kernel parameters to
accommodate Oracle memory structures.
Due to the exposure that occurred within the telecommunication provider, I’ve explored and
investigated the software methodologies of designing and implementing Value Added Services
(VAS) for subscribers in order to increase market share and enforce customer loyalty.
The research evolved to what would be my final year graduation group project which tackled the
IP Multimedia Subsystem (IMS). In associating with Ericsson Sudan I was able to develop and
test two multimedia services for the mobile domain which are Push to Talk (PTT) and Instant
Messaging (IM). I also documented the project along with business and market potential case
studies for the new telecommunication standard. The research was technical but customer
oriented that claimed if quality services could be provided then the customer will generate more
revenue for the organization.
Incremental development model was used for the two services in order to add more functionality
for the prototypes.
IT Contract, DaleelTeq, July 2006 - September 2006 March 2007 – June 2007
Initially joined the company as a trainee to act as an IT Helpdesk for employees. My
responsibilities included network troubleshooting and maintenance. Also, I’ve acted as an Event
Coordinator for several conferences and presentations the company was holding. I’ve learned
interpersonal skills, adaption to any current business environment and people orientation.
During the training I was assigned to come with a solution to automate Human Resources forms’
processing. I’ve researched many technologies and within one week I was able to start the project
using Adobe tools. I also presented my solution to all the staff including the chairman.
Moved on to be recruited as an IT Contract where I was responsible of application screening for
new trainees as part of the company’s recruitment process.
Professional references and experience letters are available upon request
