Department of Electronics & Information Technology

Government of India

E-Governance -Digital India

A programme to transform India into a digitally
empowered society and knowledge economy
15 July 2015
National Institute for Smart Government

What is Digital India?

Digital India is a Programme to prepare India for a knowledge future.

The focus is on being transformative to realize IT + IT = IT
The focus is on making technology central to enabling change.
It is an Umbrella Programme covering many departments.

The Programme:

It weaves together a large number of ideas and thoughts into a single, comprehensive vision so that
each of them is seen as part of a larger goal.
Each individual element stands on its own. But is also part of the larger picture.
It is coordinated by DeitY, implemented by the entire government.
The weaving together makes the Mission transformative in totality
Pulls together many existing schemes.
These schemes will be restructured and re-focused.
They will be implemented in a synchronized manner.
Many elements are only process improvements with minimal cost.

The common branding of programmes as Digital India highlights their transformative impact.
[Link]

Vision of Digital India

CENTERED ON 3 KEY AREAS

Digital Infrastructure as a Utility to Every Citizen

Governance & Services on Demand
Digital Empowerment of Citizens

[Link]

Vision Area 1: Infrastructure as a Utility to Every Citizen

High speed internet as a core utility
Cradle to grave digital identity -unique, lifelong, online,
authenticable
Mobile phone & Bank account enabling participation in digital
& financial space
Easy access to a Common Service Centre
Shareable private space on a public cloud
Safe and secure Cyber-space
[Link]

Vision Area 2: Governance & Services On Demand

Seamlessly integrated across departments or jurisdictions

Services available in real time from online &mobile platform
All citizen entitlements to be available on the cloud
Services digitally transformed for improving Ease of Doing
Business
Making financial transactions electronic & cashless
Leveraging GIS for decision support systems & development

[Link]

Vision Area 3: Digital Empowerment of Citezens

Universal Digital Literacy

Universally accessible digital resources
All documents/ certificates to be available on cloud
Availability of digital resources / services in Indian languages
Collaborative digital platforms for participative governance
Portability of all entitlements through cloud

[Link]

Nine Pillars of Digital India

4. E-Governance

7. Electronics
Manufacturing

1. Broadband
Highways

Reforming government
through Technology

2. Universal Access
to Phones

5. eKranti
Electronic delivery of
services

8. IT for Jobs

3. Public Internet
Access Programme

6. Information for All

9. Early Harvest
Programmes

[Link]

Target NET ZERO Imports

Pillar 1. Broadband Highways

Broadband for
all Rural

Coverage: 250,000 GP
Timeline: December 2016
CAPEX: Rs 32,000 Cr
Nodal Dept: DoT

1yr: 50,000 GP
2yr: 100,000 GP
3yr: 100,000 GP

Broadband for
all Rural

Virtual Network Operators for service

delivery.
Mandate communication infrastructure in new
development and buildings.

Changes in Rules to
facilitate.

National
Information
Infrastructure

Coverage: Nationwide
Timeline: March 2017
Cost: Rs 15,686 Cr
Nodal Dept: DeitY

Integration of
SWAN, NKN, NOFN.
To be implemented
in 2 years

[Link]

Pillar 2. Universal Access to Mobile Connectivity

Universal
Access to
mobile
connectivity

Coverage: Remaining uncovered villages

(~ 42,300 villages)
Timeline: FY 2014-18
Cost: Rs 16,000 Cr
Nodal Dept: DoT

[Link]

Ongoing Programme
Increased network
& Penetration &
Coverage of gaps

Pillar 3. Public Internet Access Programme National Rural Internet Mission

CSCs made viable,

multi-functional
end-points for
service delivery

Post Offices
to become
Multi-Service
Centres

Coverage: 2,50,000 villages (now

130,000)
Timeline: 3 Years - March 2017
Cost: Rs 4750 Cr
Nodal Agency: DeitY

Coverage: 1,50,000 Post Offices

Timeline: 2 Years
Nodal Agency: D/o Posts

[Link]

Ongoing Programme
Reach of Govt.
services to all GPs

This should be
long term vision for
POs

Pillar 4. e-Governance: Reforming Government through Technology

Government Business Process Re-engineering using IT to improve transactions

Form Simplification, reduction
Online applications and tracking, Interface between departments
Use of online repositories e.g. school certificates, voter ID cards, etc.
Integration of services and platforms UIDAI, Payment Gateway, Mobile
Platform, EDI
Electronic Databases all databases and information to be electronic, not manual
Workflow automation inside government
Public Grievance Redressal - using IT to automate, respond, analyse data to
identify and resolve persistent problems largely process improvements
To be implemented across government - critical for transformation.
[Link]

11

Pillar 5. eKranti - Electronic Delivery of Services

Technology for Education e-Education

All Schools connected with broadband
Free wifi in all schools (250,000)
Digital Literacy program
MOOCs develop pilot Massive Online Open
Courses
Technology for Health e-Healthcare
Online medical consultation
Online medical records
Online medicine supply
Pan-India exchange for patient information
Pilots 2015; Full coverage in 3 years
Technology for Planning
GIS based decision making
National GIS Mission Mode Project

Technology for Farmers

Real time price information
Online ordering of inputs
Online cash, loan, relief payment with mobile
banking
Technology for Security
Mobile Emergency Services
Technology for Financial Inclusion
Mobile Banking
Micro-ATM program
CSCs/ Post Offices
Technology for Justice
e-Courts, e-Police, e-Jails, e-Prosecution
Technology for Security
National Cyber Security Co-ordination Center

Ongoing Programme (NeGP) will be revamped to cover these elements

[Link]

12

Pillar 6. Information for All

Online Hosting of Information & documents

Citizens have open, easy access to information

Open data platform

Government pro-actively engages through social media and web

based platforms to inform citizens

[Link]

2-way communication between citizens and government

Online messaging to citizens on special occasions/programs

Largely utilise existing infrastructure limited additional resources

needed
[Link]

13

Pillar 7. Electronics Manufacturing Target NET ZERO IMPORTS by 2020

Target NET ZERO Imports is a striking demonstration of intent
Ambitious goal which requires coordinated action on many fronts

Taxation, Incentives
Economies of Scale, Eliminate cost disadvantages
Focused areas Big Ticket Items
FABS, Fab-less design, Set top boxes, VSATs, Mobiles, Consumer & Medical
Electronics, Smart Energy meters, Smart cards, micro-ATMs
Incubators, clusters
Skill development
Government procurement

There are many ongoing programs which will be fine-tuned.

Existing Structures inadequate to handle this goal. Need strengthening.

[Link]

14

Pillar 8. IT for Jobs

Train people in smaller
towns & villages for IT
sector jobs

IT/ITES in NE

Coverage: 1 Crore students

Timeline: 5 years
Cost: Rs 200 Cr for weaker sections
Nodal Agency: DeitY

Scope: Setting up of BPO per NE State

Coverage: NE States
Nodal Agency: DeitY

Train Service Delivery Agents Coverage: 3,00,000

to run viable businesses
Timeline: 2 Years
delivering IT services
Nodal Agency: DeitY
Telecom service providers to Coverage: 5,00,000
train rural workforce to cater Timeline: 5 Years
to their own needs
Nodal Agency: DoT

New Scheme
IT ready
workforce

ICT enabled
growth in NE
Ongoing
Skilled VLEs and
Viable CSCs

Telecom ready
workforce
15

[Link]

Pillar 9. Early Harvest Programmes

IT platform for messages

Government Greetings
to be e-Greetings

Biometric attendance

Coverage: Elected representatives, All Govt employees

1.36 Cr mobiles and 22 Lakh emails
Mass Messaging Application developed

Targeted Mass
messaging since
July 14

Basket of e-Greetings templates available

Crowd sourcing of e-Greetings thru MyGov
e-Greetings Portal ready by 14 August 2014

1st e-Greeting
from PM on 15th
Aug 2014

Coverage: All Central Govt. Offices in Delhi

Operational in DeitY & Initiated in Urban Developm

On-boarding started in other depts
Procurement of devices tender issued

[Link]

ent

To be completed
by Oct 2014
16

Pillar 9. Early Harvest Programmes

Wi-fi in All Universities

Secure email within

government

Standardize government
email design

Scope: All universities on NKN

400 additional Universities
Cost: Rs 790 Cr

Phase I upgradation for 10 Lakh employees done

Ph II for 50 Lakh employees by March 2015
Cost: Rs 98 Cr

Standardised templates under preparation

[Link]

Approval - Oct 2014

Implementation
done by Dec 2015

Email to be primary
mode of
communication

To be ready by
October 2014

Pillar 9. Early Harvest Programmes

Public wifi hotspots
School Books to be
eBooks
SMS based weather
information, disaster
alerts

Coverage: Cities with pop > 1 Mill., tourist centres

Nodal Agency: DoT/ MoUD

Nodal Agency: MHRD/ DeitY

DeitYs Mobile Seva Platform ready

Nodal Agency: MoES (IMD) / MHA (NDMA)

National Portal for Lost

Nodal Agency: DeitY/ DoWCD
& Found children

Digital Cities
Completed by Dec
2015
Completed by Mar
2015
In place by Dec
2014

Completed by
May 2015
18

[Link]

Institutional Mechanisms at National Level

Monitoring Committee on Digital India
Digital India Advisory
Group

Apex Committee
(Chaired by Cab Sec.)

(Chaired by Minister CIT)

DeitY

CIO

Line Ministries

State Governments / UTs

[Link]

Composition of Monitoring Committee on Digital India

Prime Minister Chairman

Finance Minister
Minister of Communications & IT
Minister of RD
Minister of HRD
Minister of Health
Special Invitees:
Principal Secretary to PM
Cabinet Secretary
Secretaries of Expenditure, Planning, DoT and Posts
Secretary, DeitY Convener
[Link]

20

MINISTER
(Communications & IT)
SECRETARY
(DeitY)

Reorganisation of NIC

Addl. Secretary
(e-Gov)

Joint Secretary
(Electronics Hardware
Manufacturing)

CIOs in important Ministries

Joint Secretary
(Personnel, Admn. &
Industry Promotion S/W)

Addl. Secretary
(Digital India)

Electronic Manufacturing
Target Net Zero Imports

Joint Secretary
(e-Gov)

Electronic Delivery of
Services - eKranti

Joint Secretary
(Infrastructure
Development)

Joint Secretary

Joint Secretary

(Capacity Building &

Digital Enablement
of Citizens)

(IT applications in uncovered areas &

Process Re-engineering

Technology for Jobs

Public Internet Access

Programme

Information for All

[Link]

E-Governance: Reforming
Government through
Technology

Estimated Costs and Impacts

Overall Costs of Digital India
~ Rs 100,000 Cr in ongoing schemes (only DeitY, DOT & not incl. those in other line Ministries)
~ Rs 13,000 Cr for new schemes & activities
Impact of Digital India by 2019
Broadband in 2.5 lakh villages, universal phone connectivity
Net Zero Imports by 2020
400,000 Public Internet Access Points
Wi-fi in 2.5 lakh schools, all universities; Public wi-fi hotspots for citizens
Digital Inclusion: 1.7 Cr trained for IT, Telecom and Electronics Jobs
Job creation: Direct 1.7 Cr. and Indirect at least 8.5 Cr.
e-Governance & eServices: Across government
India to be leader in IT use in services health, education, banking
Digitally empowered citizens public cloud, internet access
[Link]

22

Challenges & Changes Needed

Program on this scale never conceived

Each Pillar/program has own challenges
Human Resource Issues

Financial Resource Issues

NIC - not equipped for a fraction of this task (obsolesce) - needs revamping & restructuring
DeitY needs program managers at least 4 more officers at senior levels
Ministries Need a Chief Information Officer / Chief Technology Officer (CIO/CTO)
Could begin with CIOs 10 major Ministries
Can be anyone from within or outside government
To be patterned as AS & FAs dual reporting
Mostly structured around ongoing programs : Better focus, need some restructuring
Some others are process improvements or better utilisation of resources
A few new programs may be needed particularly in Electronics manufacturing and Skill Development

Coordination Issues

Program covers many other departments

Need commitment and effort
Leadership and support critical for success
[Link]

23

e-KRANTI
National eGovernance Plan 2.0

Digital India and e-Kranti

Vision Area 2
Governance &
Services On Demand
Vision Area 1
Infrastructure as a
Utility to Every Citizen

Vision Area 3

Digital Empowerment of
Citizens

e-Kranti
e-Kranti

[Link]

25

Evolution of e-Governance in India

e-Kranti
(2014)
National eGovernance
Plan (2006)

Department / State specific Initiatives

(1990s)
Computerization
(1980s)
[Link]

26

National eGovernance Plan

Make all Government services accessible to the COMMON MAN IN HIS LOCALITY, through
Common Service Delivery Outlets and ensure FFICIENCY, TRANSPARENCY & RELIABILITY of such
services at AFFORDABLE COSTS to realise the BASIC NEEDS of the common man
[May 2006]

Key Components of NeGP

Integrated Service Delivery Platform

Mission Mode Projects
Core ICT Infrastructure

State Data Centre (SDC)

State Wide Area Network (SWAN)
Common Service Centers (CSCs)
State Portal and State Service Delivery Gateway (SSDG)

Supporting Components
Core Policies
Standards
HRD & Trainings
Awareness and Assessment

[Link]

27

e-Kranti : National e Governance Plan 2.0

Strengths

General Awareness on eGovernance

25 out of 31 MMPs gone live
Basic IT Infrastructure available
Significant increase in political support
Catalyzed movement towards citizen right on time
bound delivery of services
Supplemented various eGov projects
Opportunities
Huge advancements in the Technology
Advent of the Cloud
New business models
Capacity Building
Radical process re-engineering
Leapfrog in the quality & nature of citizen services
offered through eGov

Weaknesses

Lack of attainment in desired impact

Significant time overruns
Weak Standards and interoperability
Low degree of process-reengineering
Lack of mission approach on implementation
Weak monitoring & evaluation system
Problem of last mile connectivity
Sub optimal use of Core IT Infra
NeGP
Threats
Losing appeal for Transformation
Some eGov Projects obsolete or inefficient
A large number of islands of IT activity
Competitive disadvantage vis--vis Other countries

[Link]

28

Need for redefining and revamping NeGP

Incremental approach Vs. Transformational approach

Consequence of SWOT Analysis
New Image Brand / Impact Index
New Priorities MMPs / Platforms / Policies
Integrated Service Delivery
Global Leadership Competitive Advantage

[Link]

29

e-Kranti

NeGP
o Processes
o Computerization without mandatory Process
Reengineering
o Quantity versus Quality of Services

o People

o Processes
o Process Reengineering Mandatory
o Impact Index

o People
o CITOs | Virtual IT Cadre

o Limitation in terms of skilled manpower

o Technology

o Technology
o Application development lacked integration and
interoperability
o Creation of infrastructure / hardware vis-a-vis
infrastructure on demand
o Emerging Technology like Cloud, Mobile not used
as first choice

o
o
o
o

Cloud by default
Mobile First
Common Application Software
Mandatory eGovernance Standards

o Business Models

o Business Models
o CAPEX
o Less focus on PPP

o Infrastructure on Demand
o OPEX
o PPP / PPPP

TRANSFORMATION
[Link]

30

Why eKranti : NeGP 2.0 ? (1/2)

o To achieve vision of Digital India programme
o Governance and Services on Demand |Digital Empowerment of Citizens | Infrastructure as a
core utility

o For enhancing portfolio of Citizen Centric Services

o To cover all citizen centric services / Social Sector Schemes
o Long gestation period of MMPs (Health, Education, e-Posts)

o Desirability of optimum usage of Core Infrastructure

o SDC 23* SWAN 34* SSDG 23* CSCs 1,39,696*
o MSDG, NSDG and Payment Gateway Operational

*Operational

o For rapid Replication and Integration of eGov Applications

o
o
o
o
o

Lack of integrated services

Lack of Government Process Reengineering
Lack of end to end automation
Lack of interoperability among existing eGov applications
Lack of replication of successful [Link]
applications across States and UTs

31

Why eKranti : NeGP 2.0 ? (2/2)

o Need to exploit Emerging Technologies
o Cloud IaaS, PaaS, SaaS
o Mobile Platform- Smart phones, Tablets
o Geo-Spatial Information System (GIS)
o Software Defined Network (SDN)
o Big Data Analytics .etc
o Avoid risk of obsolescence
o Need for introducing more agile implementation models
o Common Application Software with configurable modules
o Integration through Open APIs
[Link]

32

Vision of e-Kranti
Transforming e-Governance for Transforming Governance
Mission of e-Kranti
To ensure a Government wide transformation by delivering all
Government services electronically to the citizens through
integrated and interoperable systems via multiple modes, while
ensuring efficiency, transparency and reliability of such services at
affordable costs
[Link]

33

Principles of e-Kranti

Transformation and not Translation

Integrated Services and not Individual Services
GPR to be mandatory in every MMP
Infrastructure on Demand
Cloud by Default
Mobile First
Fast Tracking Approvals
Mandating Standards and Protocols
Language Localisation
National GIS
Security and Electronic Data Preservation
[Link]

34

Institutions and Instruments

National e-Governance Academy

e-Governance Knowledge Portal
Create e-Governance Impact Index
Effective use of Social Media

[Link]

35

Implementation & Delivery

Transforming the Delivery Channels

Awareness and Communication
Introduce New Business Models
International Co-operation

[Link]

36

Status Update
Cabinet Note on e-Kranti approved by Union Cabinet on 25.03.2015
Programme Management Structure and Implementation Approach
aligned with Digital India Programme

Inclusion of 13 new MMPs

Financial Details to be worked out and approval taken project wise by the
Line Ministry / Department / State Government

All Central Ministries/ Departments and All States/UTs are being communicated
[Link]

37

National e-Governance Plan

14

Providing Services

11

Providing services
partially

Under Implementation

Design & Development

At DPR/EFC Stage

27.74 Cr Txns per month (during last 6

month ending on 28.02.2015)
[Link]

38

Core Infrastructure under NeGP

State Wide Area Network

40
30

30

30

33

25

20
10

31

State Data Center

20

15

21
12

23

28

16

10

0
2008-09

2009-10

2010-11

2011-12

2012-13

2010-11 2011-12 2012-13 2013-14 2014-15*

2013-14

[Link]

Core Infrastructure under NeGP

SSDG and State Portal

Common Service Centers

No. of CSCs Rolled Out

160,000
140,000
125,532
120,000
100,00
0
80,000
60,000
40,000
20,000
0

Connectivity

139696

4,00
10,350
0
2007-08

80,669
57,48
2
43,464
27,200

2008-09

2009-10

85,92 99247
95,710
8
69,574

30
20
10
0

18
1

23

11

2010-11 2011-12 2012-13 2013-14 2014-15*

2010-11

2011-12

Jan-2015

[Link]

* Target

40

S.N.
1

3
4

e-KrantiOwner
: National
Plan
2.0
Dept eGovernanceKey
New MMPs
Components

e-Sansad

Parliament of
Bills, Gazette notifications, Budget,
India, Lok-Sabha Parliamentary Questions database,
Secretariat
Parliamentary proceedings, Publications
e-Vidhaan
Parliament
of as above for State Legislatures India, Lok-Sabha
Secretariat
Financial Inclusion
Financial Services Strengthening Banking & Insurance services in
the rural areas through strategic use of ICT
Roads and Highways M/o Road
Integrated citizen centric services related to
Information System Transport &
roads and highways
(RAHI)
Highways
Agriculture 2.0
D/o Agriculture Sector specific services for Horticulture and
Fisheries, Governance & citizen-centric services
for Co-operatives and Fertilizer testing labs
[Link]

41

e-Kranti : National
e PlanKey
2.0Components
Owner eGovernanc
Dept
S.N.
New MMPs
D/o Science and Technology
Integrated GIS Platform
6 NGIS

7 Rural Development D/o Rural Development

8 Social Benefits

9 Women and Child

Development

10 Common IT
Roadmap for Para
Military Forces

A portfolio of rural development

services including NREGA

M/o Social Justice and

Online Benefit Schemes,
Empowerment as the leader and Integrated eServices for NGOs
other welfare departments as
co-owners
M/o
Women
and
Child Integrated Child Development
Development
Scheme, Integration with Health
MMP
MHA
[Link]

42

S.N.

Owner Dept

New MMPs

Key Components

11 e-Bhasha

DeitY

Language Localization

12 NMEICT

D/o Higher Education

Various ICT projects at UG

and PG levels

13 Urban
Governance

M/o Urban Development

ICT in leakage of water, solid

waste management and GPS
enablement in vehicles of
municipalities

[Link]

43

Rationale for State MMPs

Strategic

Centralized Planning and Decentralized Implementation

Common Application Software single / multiple instances
Productisation & Replication of best domain specific applications with Configurable
Modules
Integrated Service Delivery

Economic
National Saving in terms of utilization of Common Infrastructure, Common Platforms,
Common Applications, Common Databases

Social
Helping States/UTs to adopt solutions on par with the best
Flexibility to States to include and implement additional projects based on their socio economic needs
[Link]

44

CSC 2.0: The Proposal

To establish 2.5 lakh CSC centres at Gram Panchayat level

To act as citizen interface for online delivery of various citizen centric services,
leveraging the existing State/UT infrastructure in form of SSDG, e-District, SWAN, SDC
etc
It is envisaged to have one CSC at each Gram Panchayat
Objectives:

Non-discriminatory access to e-Services to rural citizens

Operationalizing CSC Network
Enablement and consolidation of online services under one portal
Dedicated manpower support at National, State and District level
250,000 CSCs- one per Gram Panchayat, Integrate existing 1,00,000 CSCs
Upgrade and relocate CSCs as needed,
Making operational 1,50,000 additional CSCs
[Link]

45

CSC 2.0: Key Scheme Components

Service oriented
Model
Multiple user setup
VLE to invest and
operate
Standardized
services
Women VLE get
more revenue share

It provides more
citizen centric
services
CSC acts as a
gateway for all these
services

CSC Network

MMP
(Mission Mode
Project)

Consolidated
Delivery of
Services

Help Desk

[Link]

Integrate G2C + B2C

Services in a single
service platform.
QoS & SLA enforcement
Cash Management &
Payment Settlement
MIS reporting &
Transaction
reconciliation
VLE grievance redressal
and issue resolution
support
IVRS facility for registering
concerns of VLEs

46

State Portal and SSDG

Project conceived to provide electronic delivery of services to Citizens.
Easy, anywhere, anytime access to Government Services
Enable integrated service delivery by

Online/offline e-filing of application available at CSCs through State Portals

Intelligent routing of forms to destination field office by Middleware
Assured electronic delivery, acknowledgement and status tracking of application
Facilitate online payments through Centralized Payment Gateway (National PayGov)
Facilitate status information/tracking through centralized Mobile Seva platform

[Link]

State Portal and SSDG

Current Status :
Project approved in Dec 2008
Proposal approved for 34 states/UTs.
31 states/UTs have floated the RFP for the
selection of the Implementing Agency for the
project.
Out of these 31 RFPs: 2 States/UTs are in process of IA selection.
6 States/UTs are in the implementation phase.
23 States have gone live.
[Link]

48

e-Gov Exchange - eSamgam

Standards Based
Communication

State Portal /
India Portal/
SCA Portal

Standards Based
Communication

Dept.1

Dept.2
eSangam
Dept.3

External
Agencies

Core in the e-Governance application architecture

Standards Supported IIS/IIP (based on XML & SOAP), SOAP, REST
Functioning as a cluster at the National level & State level
[Link]

49

e-Gov Exchange - eSamgam

Benefits

Developed using open source technology;

no vendor locking
Scalable architecture
Standardized Communication (IIP/IIS),
SOAP, Rest
Legacy systems join the SOA with minimal
effort
Security - PKI, Digital certificates
Connectors Java and Dotnet
Guaranteed Delivery & Transaction Log
Time-stamping & Status Tracking
Shared common services UID, Payment
Gateway, MSDG, etc

Number of Services
S. N.
1
2
3
4
5
6
7
8
9
10
11
12
13

Department Services
DIPP: eBiz
CBDT: PAN Verification
NSDL: PAN & TAN Allocation
UTITISL: PAN Allocation
RBI
EPFO
NSDL Payment Gateway
PESO
eDistrict UP
DIPP: Trademark
MCA
J&K State
DGFT: IEC
[Link]
Total services

No of Services
16
1
2
1
3
1
1
1
1
1
4
7
1
40

Chief Information Technology Officer(CITO)

Under Digital India programme, positions of Chief Information Technology Officers (CITOs) to
be created in at least 10 key Ministries so that various e-Governance projects could be
designed, developed and implemented faster.
CITO positions at the level of Additional Secretary/Joint Secretary with over-riding powers on
IT in the
respective Ministry.
CITO shall be responsible to the Secretary of the Ministry for alignment of ICT with the
Ministrys priorities
& directions and to the Secretary, DeitY with respect to compliance with Government strategy,
policies and standards for Information Management and Information Technology.
CITO will have a solid line relationship with the Secretary, DeitY for alignment of the
technology related
issues and dotted line relationship with the Secretary of the Administrative Ministry.

[Link]

51

Chief Information Technology Officer(CITO)

APAR of the CITOs will be jointly written by the Secretary of the

Administrative
Ministry concerned and the Secretary, DeitY.
CITO will be supported by a Chief Technology Officer (CTO)/ Head Technology, an
Expert Team, the NIC Team already present in the Ministries and a small core
Secretariat to be created, which will form part of the Electronic Services Division.
The draft Cabinet Note for the creation of 33 posts of CITOs has been approved by
Honble MCIT.
The copies of DCN have been sent to the Cabinet Secretariat and PMO before it is
submitted to the Cabinet for approval

[Link]

52

Call Centre

State Data Centre

UID

Payment Gateway
Information
List Services
List Offices
List e-Forms

State Portal

..

CSC
CSC

SSDG/NSDG
Internet

CSC

MSDG
e-Forms/ m-Forms

Standards based
Message Routing, Authentication
Guaranteed Delivery & Transaction Log
Time-stamping & Status Tracking

SWAN

..

State
District
Blocks
s
PRIs

Registration
Transport

Revenue
Municipalities

SHQ

Collectors
Office

Mission Mode Projects

[Link]

Tehsil / Taluks

53

Introduction to CCTNS
(Crime & Criminal Tracking and Network System)

[Link]

54

Agenda
1.

About CCTNS

2.

Background of Police Systems in India

3.

Overview of CCTNS

4.

CCTNS Application and Functionality

5.

CCTNS Implementation Framework

6.

Ongoing and successful initiatives from some States

[Link]

55

About CCTNS

[Link]

56

Crime and Criminals Tracking and Network System (CCTNS)

CCTNS has evolved as a Mission Mode Project (MMP) for State Police
under National eGovernance Plan
Ministry of Home Affairs (MHA) has conceptualized CCTNS as a
comprehensive and integrated system for enhancing the efficiency and
effectiveness of policing through adoption of principles of e-Governance
CCTNS aims at creation of a nationwide networked infrastructure for
evolution of IT-enabled state-of-the-art tracking system around
investigation of crime and detection of criminals in real time

[Link]

57

CCTNS Scheme
Central Sector Scheme with 100% funding by GOI
Planning Commission approved an outlay of Rs. 2000 Crore for the Scheme
in 11th Five-year Plan period
Aims to cover the following within this plan period:
14000 Police Stations
6000 higher offices including Circle/ Sub-Division/ District/ Range/ Zone/
Commissionerate/ State Headquarters
National Crime Records Bureau (NCRB) and State Crime Records Bureaus
(SCRB)
Critical interfaces with:
Citizens
Government and non-government entities such as intelligence agencies, passports,
road transport authorities, etc.
[Link]

58

Background of Police Systems in India

[Link]

59

Background of Police Systems in India

There have been several initiatives in the past some led by GOI
and some by States
Extent and level of automation has been highly variable across
States
Many of the earlier applications were stand-alone systems, not
facilitating sharing of data across police stations, districts and States
(also accentuated by a lack of standardization)
Adoption and success of these applications has varied for several
reasons
[Link]

60

Common Integrated Police Application (CIPA)

Initiated by MHA in 2004-05 to be implemented across India as a Police Force

Modernization project

CIPA is a standalone application with focus on automating the workflow at the

Police Stations covering:

Registration, Investigation, Prosecution of Cases

Related Reports

Implemented in about 20% of police stations across India

CIPA Technology

ClientServer architecture

NIC-Linux is the client o/s

Java & Postgres SQL technology

[Link]

61

Factors underlying the inadequate adoption of some of the past efforts

Limited utility at the Police Station, which is the primary data generation point:
Generally considered data sinks with lots of input and little output
Little reduction in the necessity for repetitive, manual tasks; and little reduction in the
need to enter each data item multiple times

Inadequate local language support

Usually were standalone systems that did not share data with other police stations
and other police formations

Applications not adequately user-friendly

Inadequate Capacity Building and Handholding at police stations

Inadequate vendor management support at State/District/Police station levels

(varying from system to system)
[Link]

62

Overview of CCTNS

[Link]

63

CCTNS: A Holistic Approach towards Police Applications

New and holistic approach with the following salient features:

Networked application that enables sharing of key crime and criminals data between
police stations, between police stations and higher offices, other police formations and
between police systems and external entities including citizens

States and Union Territories to drive the deployment and subsequent management of the
system
Greater focus on:
Capacity Building
Change Management
Vendor Management

[Link]

64

Objectives of CCTNS

Provide Enhanced Tools for Investigation, Crime Prevention, Law & Order Maintenance & Traffic
Management
Utilize IT for efficiency and effectiveness of core police operations
Provide information for easier and faster analysis
Increase Operational Efficiency
Reduce redundancy
Improve the communication
Automate back-office functions
Create a platform for sharing crime and criminal information across the country
Improved investigation and crime prevention
Create a platform for sharing intelligence
Improved service delivery to the public/ citizen
Access to police services in a citizen-friendly manner
Provide alternate modes of service delivery such as internet

[Link]

65

Project Overview & Scope

Nation-wide environment for real-time sharing of crime and
criminal information and providing online services to the
citizens of the Country
Cabinet Note approved on 19th June 2009 for
implementation under the 11th Five Year Plan (2009
2012)
100% Centrally funded Scheme
Centralized Funding &
Decentralized
Implementation
CCNTS

[Link]

66

Project Overview & Scope

One of the largest MMPs in terms of project implementation reach

Total outlay of Rs 2000 Crores for project implementation

Implementation across all 35 States and UTs

Covers over 21000 Police Stations and Higher Offices

Involves capacity building and change management of more than 1

Million Police Personnel

[Link]

67

Implementation - Key Project Components

Site
Preparation

Police Stations/ Higher

Offices/ Training Centres

Data
Digitization

CAS

Manual/CCIS/ CIPA data

Statewide
Implement
ation

Training

SWAN/VPNoBB/WiMax/VSAT
Basic IT/ Role Based

Hardware

Offline/Online
Network

[Link]

68

Stakeholders and Governance Structure - Center

MHA
NIC

Project Governance
NCRB

Empowered Committee

Stakehol
ders Centre

STQC

Project Monitoring & Review

Committee

CPMU

Process Advisory Group

Central eMission Team
SDA Steering Committee

DeitY

SDA

Central Technical Committee

BSNL

[Link]

69

Stakeholders and Governance Structure - State

Policy Level Decisions & Overall
Guidance

State Apex Committee

(Headed by Chief Secretary)

Drive & Monitor

(Approvals on various
components)

State Empowered Committee

(Headed by DGP)

Project co-ordination, monitoring,

operations & support

Project Implementation

Project Execution & deployment

in police Stations and Higher
Offices

Nodal Officer/ State Core

Team

State Project Management

Unit
(SPMU)

System Integrator
( SI)

District e-Mission
Teams

District Infrastructure
Committee

[Link]

BSNL

State DIT & SWAN

operator

Network Committee

70

Multiple Stakeholders for CCTNS

GOI

MHA

NCRB

RAW

Passports

IB

Courts

CBI

Immigration

DG/ADG
State HQ

State Level

Transport

Citizen identity
Ration card, Voter id, Licenses
Other Higher Offices
Range/ Divisions

District & Sub

Divisions Level

DCRB

District Office

Sub Div Office

Police Station Level

Telecom

SCRB

PS 1

IG/DIG

Prisons

SP/SSP

Courts

Staff

Hospitals

Sub Div Office

PS 2

Investigating Officers
SHO

PS n

Court
CT

Station
Writer

Individual Citizens

Citizens
Citizen 1

Citizen 2

Citizen n

NGOs

[Link]

NGOs, Civil society groups and other

special interests groups

71

Goals and Expectations from CCTNS

Criminal Info
Fingerprint, DNA,
Biometrics,
Suspects,
Arrests, Known
criminals,
Organized gangs,
terrorist orgs

Crime Info
Modus
Operandi,
Missing/Stolen
Vehicles, Dead
Bodies,
Accidents

Property
Weapons, Arms,
ballistics,
Communication
devices,
equipment,
Missing/Stolen/
Recovered

Intelligence
Information
leads,
integration with
immigration,
passports, visas
etc.

Nexus
Arms,
Counterfeit,
hawala, human
trafficking,
financial
instruments,
smuggling

State Level

State Database
Criminals, Crime,
Case Banks,
Property, Traffic,
Non-cognizable

Handling
Law and Order
Situations

Disaster /Crisis
Management

Feed Analysis to
Police Stations

Monitoring

District & Block

Level

Improved
Law and Order

Clearances
Passport, Arms
Licenses

Monitoring &
Reporting

Emergency
Response

Police Station
Level

Improved
Investigation

Data for Crime

Prevention

Citizens

Easy access to police

services

Enhanced visibility

GOI

Reduced
Redundancy

[Link]

72

CCTNS will address a key need for collating

Crime and Criminal information centrally

Citizens

Related Info
Missing/Dead Persons
Crime/criminal Links
Intelligence Leads

Crime Info (IPC/CrPC)

Criminal Information
Licenses
Stolen/Recovered
Property
Missing/Dead Persons

States
State Level
State Level

Police Stations
Police Stations
Police Stations

Criminal Info
Demographic Info
Biometrics
Proclaimed Offenders
Organized gangs
Modus Operandi

State Specific

GOI

Crime Info
Modus Operandi
Evidence/Property

External Agencies
Visa
Foreigners Tracking
Passports
Transport
Service Provider Info

Personnel Info
Fleet Information
Force Deployment
Ammunition Inventory
Licenses & Permissions

State/Local Crimes
Traffic Incidents
Non Cognizable
Case Diaries
General Svc Requests

Traffic
Incidents

Trial
Information

Arms
Licenses

Fingerprints

Reports

Proclaimed
Offenders

FIR

NCRs

Local
Crime

State
Crime

Property

Arrests

Complaints

Informant Information

General Service Requests

[Link]

73

CCTNS Application

[Link]

74

Functionality of CCTNS Core Application Software (CAS)

1. Methodology to Determine Functionality

2. Learning and Best Practices

3. Framework to Determine scope of CAS

4. Functionality of CAS

[Link]

75

NISG Study: Scientific Approach to Assessment 1/1

Visits to Police Stations and Higher Offices

Police Stations in Andhra Pradesh, Delhi and Karnataka

Office of the Senior Superintendent of Police, Ghaziabad District, UP and Hyderabad, AP
State Crime Records Bureau, Bangalore, Karnataka
NCRB Office, New Delhi
Higher Officer in Andhra Pradesh

Interviews and discussions with Police Staff

Police personnel from covering the following designations and roles DIG, SSP, SP, SHO,
IO (Inspector and Sub Inspector level), Station writers, Head Constable, Constable
Director and other senior officers of NCRB
Specialists in police applications such as e-COPS, Police IT and CIPA
Informal discussions with several CIPA nodal officers from different states during the CIPA
nodal officers workshop hosted by NCRB in New Delhi

[Link]

76

NISG Study: Scientific Approach to Assessment -2/2

Focus Group Discussion (FGD) with Investigating Officers from different states
Held a FGD with Investigation Officers (IO) from New Delhi, Uttar Pradesh and Haryana at
the NCRB office in New Delhi
Held detailed panel discussion and breakout sessions to understand their experience with
police automation systems including CIPA and their expectations and requirements from
a system such as CIPA

Study of existing police applications in India

CCIS
CIPA
Police IT (Karnataka)
E-COPS (Andhra Pradesh)

Discussions with Officers in MHA and NCRB

[Link]

77

Evolution needed for CCTNS

Present Applications

Focus on data entry

Limited acceptability at the police
station

CCTNS

Focus on delivering value at the Police Station level

Focus on usability & ease-of-use of the application

Event and role driven; Actions on a case can be taken

as required without rigid sequence
Focused on maximising the utility of crime/criminal
related information

Driven by Sequential steps (Workflow

driven)

Standalone application

Overly centralized management

Ability to view and exchange data amongst PS,

between PS and other police formations and with
key external entities (including citizens)

Central facilitation and coordination

Driven and owned by States

[Link]

78

Guiding Principles for CCTNS Functions (1 of 2)

Focus on functionality that improves outcomes in the area of
crime investigation and criminals detection

Greater insight and intelligence on Crime and Criminals

Powerful search, query, reporting functionality
Easy access to relevant and useful reporting
Vertical and horizontal linkages to other police stations and formations that enhance data
availability and utility
Role-based views and data access that provides relevant view to maximize benefit for
each user group

Digitization of existing police records

Availability of existing police station records to CCTNS Search and Query facilities to
render them truly useful in investigation and citizen services
[Link]

79

Guiding Principles for CCTNS Functions (2 of 2)

Time & resources freed from low value tasks to core, high impact activities at Police Stations

Eliminate redundancy by avoiding multiple entry of same data at Police Stations

Intuitive and user-friendly User Interface (UI) that helps users accomplish their tasks with minimal effort
and reduces the barriers for adoption
Align the function flow and navigation of IT systems to police staff functioning and operations
Event- and content-driven functionality that better aligns CCTNS to police station roles and activities

Focus on functionality that facilitates communication and flow of information

Enhance Citizen Service Delivery

Provide citizen interface for simple queries and service requests
Better search facilities for police staff to service citizen requests quickly and more accurately

[Link]

80

Data Relationships
Connect-the-dots

Reports/MIS

Common Data
Definitions

Immigration

Standard Queries

Passports

GOI
Criminals
Biometrics, Wanted,
Repeat Offenders

Property
Stolen/Recvrd
Vehicles, Guns, Boat,
Securities

Persons
Missing/Found
Fugitives, Organized
gangs

Crime Modus
Operandi

External
Interface

Intelligence
Information Leads

IB
RAW

Common Data
Definitions

Reports/MIS

State Level

Standard Queries

Transport

Queries

Crime Info (IPC/CrPC)

Criminal Information
Licenses
Stolen/Recovered
Property
Missing/Dead Persons

State Local Crime

Traffic Incidents
Non Cognizable
Case Diaries
Gnrl Service Requests

Telecom Operators

Personnel Info
Fleet Information
Force Deployment
Ammunition Inventory
Licenses & Permissions

State Specific Data

State 1

State 2

Jails

PS 1
PS 2

PS n

Police Station Level

Incident
Reports

Investigation

Trials

Citizens
Complaints

State n

Information Leads

Courts

Traffic
Incidents

Trial
Information

Arms
Licenses

Fingerprints

Reports

FIR

NCRs

Property

Arrests

Proclaimed
Offenders

General Service
Requests

CCTNS Application Suite

CCTNS application suite would comprise the following:
CCTNS Central Core Application Software (central CAS) that is developed by
and deployed at National Crime Records Bureau (NCRB)
CCTNS State Core Application Software (State CAS) that would be developed
centrally and provided to States for customization, enhancement and
deployment
Configurations, customizations and enhancements to the State CAS performed
at the State level before deployment. This is unique for each State and Union
Territory

Ownership
Central CAS and State CAS would be owned and managed by GOI at NCRB

CCTNS State applications would be owned and managed by each State

[Link]

82

CCTNS Application Components

CCTNS Core Application Software (CAS) would consist of a Central
Application to aid NCRB in data collation and analysis and a minimal State
Core Application to be delivered to the States
This would ensure uniformity of data standards, schemas and protocols for
interoperability, sharing and communication between formations
The collated data can be used for information exchange among various
agencies on need basis

MHA will guide States and participate in implementation till the Core
Application is implemented in every State.
This would ensure a level of consistency in terms of minimum needed
functionality; basic building architecture; and a reasonable uniformity of
implementation timelines for the first version

[Link]

83

CCTNS Application Development Strategy

NCRB will be the nodal agency with the ownership of the CCTNS Core Application Software
(CAS)

Institutional mechanism in accordance with NeGP guidelines will be setup at NCRB to develop and
manage the CCTNS Core application

NCRB will retain the strategic ownership of the application

CAS will be developed through a Software Development Agency at the Center

Leverage the learning & assets of successful police applications in India

Help all states achieve a minimum threshold level

GOI will provide only the CCTNS Core functionality, rest to be left to the States;

CAS would provide the states with the flexibility to build their state specific applications

Align the implementation with the NeGP principle of centralized planning and decentralized
implementation

Minimize technology and vendor lock-in and ensure ownership and control of GOI/ States over CCTNS

Minimize the time to deployment without sacrificing quality

[Link]

84

Various Functions of a Police Station

Citizen
Interfacing

External
Interfacing

Citizen and External

Facing
Petition
General
Response
Services

Informant
Information
Investigation

Investigation

Control
Room

Patrol
Vehicles

Emergency Response
Emergency
Responder
Response
Interfaces

Legislation
Bandobust
Enforcement
Duties
Law & Order Function

Traffic
Regulation

Traffic
Analysis

Traffic Management
Traffic
Traffic
Enforcement
Awareness

Human
Resources
Enterprise Functions

Finance

Evidence
Management

Custody
Management

Prisoner/ cash
Escort

Security

Admin

Stores, Motor
Transport

Summons
Warrants

Trial
Support

Crime
Analysis

Beats &
Patrol

Offender
Checking

Knowledge
Portal

Crime
Awareness

Crime Prevention
Village/Area
Information

Community
Policing

Efficiency
Collaboration
Tools

Prosecution
Victims
Recovered
Relationship
Property

[Link]

85

Possible Categories of IT Solutions for the Policing Functions

Citizen & External Facing

Solutions

Emergency Response
Solutions
(Command & Dispatch)

Traffic Management
Solutions

Investigation Solutions

Law & Order Solutions

Enterprise Functions

Prosecution Solutions

Crime Prevention Solutions

Communication
&
Collaboration

Search, Query, Reporting, MIS, Analysis, Business Intelligence Tools

[Link]

86

Various Modules of Solution Components

Citizen & External Facing Solutions
Citizen Portal
Case Management System
Police Service Center System
Citizen Grievance Redressal
External Interfacing Solutions
(Prosecutors, Courts, Jails, Hospitals, Service
Providers)

Emergency Response
(Command & Dispatch) Solutions
Caller Identification
Dial-100 Network
Command & Dispatch System
Automatic Vehicle Locators
GPRS-enabled Patrol Vehicles
Mobile Data Terminals

Traffic Management Solutions

Traffic Complaints System
Integrated Challan System
Traffic Incident Reporting
Traffic Incident Analysis
Accident Reconstruction
Campaign Planner
Digital Enforcement System

Investigation Solutions
Criminal Information System
Information Registers
Fingerprint Identification
Surveillance Management
Intelligence Management
Reporting Tools

Law & Order Solutions

Bandobust Management

Enterprise Functions
HRMS
Duty Allocation
Finance
Administration
Stores
Motor Transport

Prosecution Solutions
Trial Management System
Summons & Warrants System
Victim Relationship Management

Crime Prevention Solutions

Crime Analysis Tools (Business Intelligence)
Beats Management System
Jail Information System

Communication &
Collaboration
Bulletin Board
Email
Messaging Tools
Case Bank

Search, Query, Reporting, MIS, Analysis, Business Intelligence Tools

[Link]

87

Criteria for determining Components of CAS

Critical for information related to crime and criminals

Critical in enhancing outcomes in the areas of Crime Investigation, Criminals
Tracking
Functionality is common to all states
Such as IPC, CrPC
Information is required to be collated at the state and/or central level
Critical to operations of Police Stations for internal efficiency
e.g. Police Messaging Systems, Search/Query/Reporting tools
Utility to the main and critical users of CCTNS
Requires intervention at the central level for determining standards and/or
specifications
e.g. Specifications for AFIS (Automated Fingerprint Identification System)
[Link]

88

Focus of CAS

[Link]

Central CAS
To be hosted at NCRB
Would receive crime and criminals related and other required data
from states
Would perform the analysis required and facilitate:
Creation of intelligence required by NCRB, MHA and other
intelligence agencies
Report creation (standard and on-demand reporting)
Answering parliament questions and other inquiries
Sharing of crime and criminals data across states as required
[Link]

90

State CAS
To be given to States for customization, extension and deployment
Types of CAS Customizations at State level

State, District and Police Station information

Local Acts and Section information
Local community, castes and tribe information
Change in functional flow for Special and/or Local Laws e.g. additional screens
required to capture extra information
Local language support
Interface with external agencies not included in Central CAS

Types of Extensions to State CAS

Additional Modules such as HRMS, Finance, Stores & Inventory management,
Law & Order, etc.

Application to Go-Live at State level once it is ready for deployment

[Link]

91

Implementation Framework

[Link]

92

CCTNS Implementation Framework Overview

Planning: Centralized at GOI and State Levels Implementation: Decentralized

GOI (MHA)/NCRB

States and Union Territories

Program Management

Funding

Application Development and Management

Procurement, Deployment and
Management of Infrastructure and
other bundled services
Ownership and management of the
system
[Link]

93

Overview of Implementation Strategy (1 of 3)

Adopt holistic approach for introduction of ICT systems for police/ internal security
States & UTs will have a lead role in the implementation
Focus on Capacity Building and Business Process Re-engineering
Redesign the program on an OpEx Model as against a CapEx Model

Re-package the implementation on a Service Provision Model, as a bundle of

responsibilities to be entrusted on a turn-key basis
A product-based approach and plan the rollout only after the application software is
certified for functionality, security, scalability & usability

Enhanced functionality to offer ready and critical utility to police force

Core, common, critical functionality to be provided to States by GOI
States to customize and enhance the core according to their unique requirements

[Link]

94

Overview of Implementation Strategy (2 of 3)

States are the main owners of the project
States to be given the lead role in implementing the project
Centre only defines the Basic Core Architecture (core functionality), Standards
and Protocols and creates the core
Implementation led by State Designated Agency/ Special Purpose Vehicles (SDA/
SPV)

Adopt NeGP framework for implementation of such projects. Centralized

planning and decentralized implementation.
All services (with clearly defined SLAs) bundled to ensure easier SI/ Vendor
and performance management and accountability to the States
Phased implementation in introduction of various modules (to be
implemented in 14 18 months)
MHA to select a software development agency (SDA) to assist in the
application development
[Link]

95

Overview of Implementation Strategy (3 of 3)

States to select & manage Single System Integrator (or two system Integrators)
responsible for bundle of services comprising:

Application Software (customization and enhancement)

Networking
Hardware (supply and installation)
Digitization of legacy/ existing data
Consumables
Capacity Building
Handholding

Roll-out on a turnkey basis at State/UT level

Ensures vendors accountability to the states
Payments to System Integrator (SI) linked to performance on staggered basis as
per implementation milestones
[Link]

96

Procurement, Deployment and Management of

Infrastructure and rest of Bundled Services

States would own and lead the activities of procurement, deployment and
management of Infrastructure and other bundled services (listed in the following
slide)
States would procure the Bundle of Services through a single (or two) Systems
Integrators (SI) that they would choose
The choice of the SI would be on the basis of competitive bidding process in
response to an RFP issued by the States

NCRB would assist the States by providing them with a model RFP that the
States would suitably customize and float in the market
The chosen SI(s) would be responsible for meeting the SLA (Service Level
Agreements) pre-determined by the States and their payment would be linked to
their performance
[Link]

97

Bundle of Services to be Owned and Managed by States

Capacity Building
Application Development/ Deployment/ Enhancement/ Maintenance
Handholding Support
Digitization/ Data migration of existing information
Monitoring and Coordination
Advanced Applications

Automated Fingerprint Identification Systems (AFIS)

Computer Aided Dispatch (CAD) in Police Control Rooms

Bundled Infrastructure

Computers and peripherals at the remaining Police Stations

(approximately 11,000 locations)

Computers and peripherals at higher Offices Districts, State HQ, GOI (approximately 6000
locations)

Mobile Computing facilities for Investigation officers

Data Centre Infrastructure (wherever possible State Data Centre to be used)

Networking infrastructure (wherever possible SWAN to be used)

Project Management Consultancy/ Unit to assist in implementation
[Link]

98

System Ownership and Management

The system ownership, post-deployment, lies entirely with

the States and would cover the following:

Application enhancements, customizations and maintenance (except

for the CAS that would be maintained by NCRB)
Infrastructure maintenance, replacement and expansion
Continued efforts into Capacity Building, Training, Change
Management, etc.

[Link]

99

Ongoing and Successful Initiatives

from some States

[Link]

100

Ongoing and Successful Initiatives from States

E-COPS in Andhra Pradesh
E-Cops running in all districts of AP spanning 1600 police stations
Developed with specific focus on police stations and investigation tools
Cases have been solved by access to vehicle information or crime information

Police IT in Karnataka
Police IT application running in 100 police stations across 3 districts
Taken an enterprise view of the police department; includes enterprise
functionality such as HRMS, Finance and Stores

HD IITS in Gujarat
Gujarat has built an integrated application that includes police stations and
several other departments under the Home Ministry
[Link]

101

Implementation Approach
Program Monitoring
CPMU
Selection of SDA for CAS Development

Central
(Consultative approach MHA, MoF etc)

Conceptualization

CAS

Implementation

DPR Approval

Model RFP

Other Agencies Involved

STQC

CDAC

SPMU

SPMU

SPMU

SPMU

State 1

State 2

State 34

State 35

CAS+
S1

CAS+
S2

CAS+
S34

BSNL

NIC

Selection of SI for CAS Customization &

other IT support

CAS+
S35

INTEGRATED WITH DeitYs SHARED SERVICES

State Data Center

State wide area

network

[Link]

State eService Delivery

Gateway

102

Implementation Approach
Sync

CAS (Center)
National Data Center

CAS (State)
State Data Center

1.
2.
3.
4.

Infrastructure
Network Connectivity
CAS Center
Power

1.
2.
3.
4.
5.

State Data Centre

Infrastructure
Network Connectivity
CAS State
Data Migration
Power

SDA
BSNL
SDA
NIC
SI
BSNL
SDA/SI
SI
SDC Operator

Sync

HIGHER OFFICE
Higher
Office

Police Station
Online/Offline System
PS-1

PS-2

PS-3

PS-4

1.
2.
3.
4.

Infrastructure (Desktop , LAN etc)

Network Connectivity
Data Digitization
Power

SI
BSNL/SWAN
SI
Police Dept

POLICE STATION

1.
2.
3.
4.
5.

Infrastructure (Desktop, LAN etc)

Network Connectivity
CAS Offline
Data Digitization
Power
[Link]

SI
BSNL/SWAN
SDA/SI
SI
Police Dept

103

Project Milestones
Software Development Agency (M/s Wipro) on board

Jun 2010

Central Program Management Unit (M/S PwC) on board

Sep 2010

BSNL on board for network connectivity

Oct 2011

System Integrators Onboard

Starting Sep 2011

STQC on board for Third Party Certification

Dec 2011

CAS Release to All State/UTs for Study Purpose

Dec 2012

CAS Pilot Launch by Honble Union Home Minister

Jan 2013

Certified CAS Release to all States/UTs

[Link]

Aug/Sep 2013
104

Project Implementation Status

887 Training
Centres

32 SIs
across
States/UTs

Rs 226
crores Fund
Utilization

7 Lakh Trainings

[Link]

12000 Sites
Prepared
9000
Computers
Commissione
d

2.4 crores
records
digitized

56000 IIFs
generated
9000
locations
connected

105

Key Challenges
Delay in hardware procurement by SIs
Lack of coordination of SI - State, SPMU, BSNL

Implementation

Insufficient personnel SI and SPMU

Network connectivity problems
Ageing CIPA sites and hardware

Lack of sufficient police personnel for training/deployment

People

Strong resistance due to lack of information/ sufficient training/ change

management

Lack of handholding staff or IT cadre

[Link]

106

Key Challenges
Network bandwidth issues
Site preparation issues at CIPA Phase 1 locations
Frequent change requests by SIs
High dependence on SWAN and SDC

Miscellaneous

Lack of connectivity with training units/ FSL/ FPB/ PCR

Lack of Network Monitoring System
Integration with advance States
Integration of various wings of criminal justice system (Courts/ Jails)

Integration with other MMPs

[Link]

107

Some Best Practices

Change Management posters
Webinars for conducting training
Six Monthly training calendars
Mobile hardware verification teams
Project awareness through zonal crime meetings
Online assessment system for police personnel
Group mail ID for all officials

Domain related training of SI staff prior to deployment

[Link]

108

Way Forward

CAS certification by STQC by Aug/Sep 2013

Release of certified CAS to States/UTs by Aug/Sep 2013
Go-Live of CCTNS across all States/UTs by end of 2013
Launch of Citizen Portals across all States/UTs by end of 2013
Implementation of AFRs and Multilingual features in CAS by
end of 2013
Selection of vendors for implementation of Specialized
solutions by end of 2013
[Link]

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Thank You
[Link]@[Link]

Tel: 9885919305

[Link]

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