1) ------------reference ----------------, which reference ---------------, which reference

rulesets
options:
a. operatorID, access group, application rules
b. access group, application rules, operatorID
c. application rules, operatorID, access group
d. access group, operatorID, application rules
2) When we need to select from a large list of dynamically populated values then
we give the control as
Auto-Control
3) Need to create a report with Status .pyWorkStatus and Operator ID. which needs
to be done.
a) both need to be optimized
b) only .pyWorkstatus needs to be optimized
c)only operator ID needs to be optimized
d) Need not optimize both
4) Need to create a report with Case Creation Date and Total order
a) both need to be optimized
b) only CreadtionDate needs to be optimized
c)only total order needs to be optimized
d) Need not optimize both
5) Document Wizard doesnot generate which of the following documents
a) Guardrails Doc
b) Application Profile
c) Application Document
d) Specification Document
6) City property of Shipping address class needs to be mapped to Billing address
using Data transform. What should be the source property.
a) .Shippindaddress.City
b) .City
c) .Billingaddress.city

7) City property of Shipping address class needs to be mapped to Billing address

using Data transform. What should be the target property.
a) .Shippindaddress.City
b) .City
c) .Billingaddress.city
8) Which is the best to cache data from external system.
a) data page
b) data table
9) operator to Address there is 1-1 mapping. which mode is to be used.
a) Page
b) Valuelist
c) Page group
10) Which of the following is ordered list
a) Page
b) Pagelist
c) Valuelist
d) Page group
11) PAssed Deadline is measured
a) from the deadline
b) from the start of case
12) Pega Guardrails have little or no impact on the application.
a) True
b) False
13) Which of the following is not a valid property control
a) Text
b) String
c) Password
d) Decimal

14) Which of the following is a case type

a. Workb. ABC-DHDMM-Work-BBBB
C. ABC- DHDMM-Work
D. ABC- DHDMM
15) A UI control that displays a drop-down list with dynamically-generated large
values
A. Dynamic Select
B. Auto Complete
C. Drop Down
D. Radio Button
16) Work list contains : select two.
a. The cases created by the operator
b. The assignments pending for the user to operate
c. the cases assigned to the operator
d. the cases assigned to other operator.
17) To send notification to the user which is best to use
A. notification tab on the assignment shape
B. send an email shape
C. use utility shape to send notification
18) condition given if CustomerCredit (integer property)=10 return "Gold"
CustomerCredit (integer property)=9 return "Silver"
CustomerCredit (integer property)=8 return "Bronze"
Which is the least appropriate rule for implementing this scenario
A. when rule
B. decision tree
C. decision table

D. declare expression
19) Property mode for ordered list Value List & Page List
20) property mode for unordered list- Value group & Page group
21) There are two cases named caseTypeOne and caseTypeTwo.A flow Action is
applied to "ABC-Case-Work". Which is true from following
a)both case can access flow action
b)only caseTypeOnce can access
c)only caseTypeTwo can Access
d)none can Acces
22. Select notify modes(select two)
a.mail
b. voice call
c. text message
d. mms
23) Need to develop a report with case id and operator id . then
options:
a. need to optimise only case id
b. need to optimse only operator id
c. need to optimise both
d. no need to optimse any of them
24) Relation between customer and address is 1-1 then what will be adress mode
Options:
a. data page
b. page list
c. page group
d. value group
25)Relation between customer and address is 1-n then what will be adress mode
Options:
a. data page
b. page list

c. page group
d. information is not sufficient
26) SLA's question
IV - 15
default 10
goal 1 day 10
deadline 3 days 15
passed dead line 1 day 10
What is the assignemnt urgency after 5 days
Answer: 60
27) What are the scope of a data page(choose three)
options
a. node
b. requestor
c. thread
d. all the above
e.none of the above
28) defined a data page refresh strategy as reload if older than 2 hrs
option:
a. data pages will get refreshed after 2 hrs
b. data page will get refreshed after 2 hrs of in active
c. data page will get refreshed once we access it after 2 hrs of in active
29) Which is a valid case type
a. ABC-Services
b. ABC-SERVICES-WORK
c. ABC-CREATECANDIDATE
d. ABC-SERVICES-WORK-CREATECANDIDATE
30) What is the best practise on the num of steps/stages a case might be
decomposed
a. 9 +-2

b. 7+-2
c. < 15
d. 5+-2
31) We need to create a report with creation date and order cost as columns.How do
you optimixe the report.
a. Optimize both creation date and order cost.
b. Optimize creation date and no need of order cost.
c. No need to Optimize both.
d. optimize order cost column.
32) Which to rule to use for the following case.(Choose 2)
Retun Grade A for 91-100
Return Grade B for 71-90
Return Grade C for others
a.Data Table
b.Decision Tree
c.Decision Table.
d.When
33)How all can a subcase be created.(Choose 3)
a.Manual.
b.Automatic.
c.Procedural.
d.Declarative
e.Conditional.
34) What is the primary use of a Ruleset. A, B
a.Manage versions of rules.
b.Group rules together.
c.Used for easy deployment and migration to different server.
d.Configure Applications.
35) If you want to set default value in the UI where will you set
a. Property

b. Control
c. data transform py default
36) What types of communication can be sent
mail, email, letter, fax
37) which component will u use to notify a customer when a deadline is passed.
A.
B.
C.
D.

Notification
Service level
Send email smart shape
Correspondence

38) Which of the following must be true to add a chart to a report? (Choose One)
A. The report must include at least one column of summarized data
B. The report cannot use a SQL function to obtain data to display in the chart
C. The report must contain a filter
D. The report cannot contain a filter

39. A PRPC component that defines and implements an interface between an

external application
acting as a client and a Process Commander system acting as a server is called
a
______________________? (Choose One)
A. Connector
B. Activity
C. Service
D. Assignment
40. Which rule type is not classified as a decision rule? (Choose One)
A. Decision Table
B. Decision Tree
C. Map Value
D. When
E. Declare Expressions

41.What types of properties can be used when creating a repeating layout?

(Choose Two)
A. Page
B. Page List
C. Value List
D. Value
E. Report Definition
F. Paragraph List
42.Where is a data transform shape used.(Select 3)
A. Data Page
B. Decision Tree

C. Flow Action
D. Flow
E. Declare Expressions
F. Property
43) What does a System Architect see in a Clipboard(Choose 2)
a) The pages created under the nodes for that application
b) The case data which he currently opened.
c) The case data which is currently opened by end user.
d) All cases data opened by the end users.
44) An SLA is defined as below .What would be the value of urgency after5 days of
no action.
Default Urgency - 10
Initial Urgenct - 0
Goal - 1 day -10
Deadline - 3 days - 15
Past Deadline - 1 day - 10
Repeating past deadline - 3 times
a.45
b.55
c.65
d.35
45) The usecase is to create a purchase request case upon receiving an email and
need to fetch the
currecy values from an external system.How would u implement this scenario.
a.Create a service for Purchase Request and a connector for retrieving
currecny values.
b.Create a connector for Purchase Request and a service for retrieving currecny
values.
c.Create a service for Purchase Request and a service for retrieving currecny values.
d.Create a connector for Purchase Request and a connector for retrieving currecny
values.

46) What is the best way to ensure a user enters email in proper format.
Answer: Edit Validate Rule
47) What are the 2 correspondence Types.
a.Fax.
b.Mail.
c.Voice Mail.
d.MMS
48) A chart can be used in both summary and list report. Answer: False
49) Where is the passed deadline measured from.
a.from assignment start.
b. from dead line.
c.from goal.
50) A CSR needs to do the following activities.
Collect cust details
Collect problem details.
Based on the problem assign to a user.
a. Create 3 sub cases.
b. Create single assignment
c. Create a multistep process
51) A service level question

The default urgency is 15. Assignment starts at 9.00. What will be the urgency at
9.00 next day?

Answer: 50
52) which of the following shape requires user intervention?
Sub process,
Assignment,
Integrator,
Decision.
53) Which of the following best describes PUSH and PULL routing? Answer: PUSH
(but not sure) - Ashok.
54) When the case is rejected, we need to run some process

A. Use Alternate Stage

B. Optional Process
C. Optional Action
55) How to save the result fetched from the external table?
A. Connector
B. Report Definition
C. Data Pages
D. Data table
56) Best practice while connecting to External system : Use Database Tool
Mapping Wizard
57) Which is the best to cache data from external system.
a) data page
b) data table
58) What does a guardrail contain (a) severity (b) warning (c) both (d) none
59) When are data pages created. Answer: When we access first time after inactive
60) Which of the following is the best method for requesting data from an SQL
database? (Choose One)
A. SQL connector
B. SQL listener
C. Service package
D. External database table class mapping
60) Routing can be reference in:

a)Data Transform,
Decision Tree,

b) Decision Table
d) When

c)

61) IN the application, the email consumption leads to case creation & then the
fetching prices from price catalogue, application connects to external system
(wording can be different)
a) PRPC act as service for fetching price from price catalogue.
b) PRPC act as connector for fetching price from price catalogue
c) PRPC act as service for creating case from email
d) PRPC act as connector for fetching price from price catalogue.
e) PRPC can act as neither service or connector for fetching price from price
catalogue.
f) PRPC can act as neither service or connector for creating case from email.
62) which is incorrect about the relation between a parent case and a sub case
A. sub case created automatically when parent case is created
B. sub case created automatically under some certain condition
C. sub case can not be manually created
63) Which Clipboard page contains information about the application currently in use?
(Choose One)
A. pxRequestor
B. pyWorkPage
C. pxThread
D. pxProcess
64) Which statements best reflect the difference between BPM and Case Management?
(Choose Two)

Case Management applications cannot adequately manage ad-hoc events while

BPM applications can
BPM applications consist of structured, automatable processes, while Case
Management applications can include manual, optional, and conditional
processes.
BPM applications are poorly suited to managing ad hoc events while
Case Management applications are well-suited to managing ad hoc
events
Only BPM allows transactions to be logged with an audit trail, identifying each
action in the process and who or what performed it.

65) In a Pega7 application built by your development team, the date format is displayed
as12/12/12. To avoid confusion, the customer wants to reformat it as 12-Dec-2012. Using
Designer Studio, how would you quickly identify the record where this format is configured?
(Choose One)

Use the Application Explorer to see all the properties defined in the application
Use the UI Inspector tool to identify the property
Type the label of the field in the search field to find the actual rule
Run a report to check all the date time fields and then check them one-by-one

66) Which of the following requires users to logoff? (Choose One)

Switching to a different access group

Opening an end user portal

Creating a case

Switching to a different operator

67) Identify the principal reasons for dividing a case into stages. (Choose Two)

To group related processes and steps.

To divide a case into implementable releases.

To represent subcases.

To provide context for the events that occur while processing a

case.

68) How many stages did we identify for the Candidate case? (Choose One)

69) Which of the following is NOT a valid step type? (Choose One)

Case.

Single Step Assignment.

Automated Decision.

Multi Step Process.

70) The purpose of Draft mode is to __________________________. (Choose Two)

Allow application designers to save flows that contain references

to non-existent rules.

Allow end users to debug the flow on production systems.

Allow application designers to test decision rules before saving them.

Allow application designers to test flow logic without needing to

implement secondary rules such as flow actions, decisions, and
activities.

71) Which of the following is a valid property mode? (Choose Two)

Single Value

Text

DateTime

Java Object

72) The context of a property can be described as _______________________.

(Choose One)

The property mode.

The type of data the property can store.

The page that contains the property and its value.

The source of the property value.

73) Which of the following are key benefits in using dynamic layouts over other
layouts? (Choose Two)

Supports nesting layouts

Localization layouts offer ability to render data elements in various

languages

Responsiveness layout can be configured to switch to a different

format in a different form factor

Alignment displaying labels next to field is not possible in other layouts

74) Which of the following statements are correct when we add a repeating
layout from the layout palette? (Choose Two)

We must configure the source of the grid

We can specify any icons (such as add ,or delete) that appear in the
layout during creation

We can configure the layout as a grid, or any other type.

The grid overwrites any existing layout

75) When using validation rules, we can invoke ______________. (Choose Two)

A flow action rule

A message rule

Another validation rule

A section rule

76) Data tables are used for ________________. (Choose One)

Storing static list that is used by applications

Storing list of cases that are created by user

Storing list of cases that require approval by manager

Storing the information of all operators in PRPC

77) pr_other is a _______________ ..(Choose One)

Database table that usually has data table instances if a

dedicated table is not created

Database table created in PRPC to hold information about all data tables

A sample Database table structure that does not exist anywhere

Database table that holds all data class instances

78) Which of the following is not configured in the data page definition? (Choose
One)

Whether the data page can be used as a page list or a page group

Whether the data page content is specific to a requestor or common to all

requestors

Whether the data page becomes stale in 2 hours or 2 days

Whether the data page source comes from an external database or a data
table

79) What are the two elements that are required in defining a dynamic user
interface? (Choose Two)

A source or the controlling element

Targets or the controlled elements

A button control that can act as a target for the event

An event can be applied on the section

80) Of the six declarative rule types, four establish a dependency on a specific
property or properties. Which two do not establish a dependency? (Choose Two)

Declare Expressions

Declare OnChange

Constraints

Declare Trigger

Declare Index

Data Page

81) If the default chaining technique is used, the expression calculation will
occur ___________ . (Choose One)

When a value in the expression is not present

When target property value changes

When input properties value changes

Each time a property in the expression is referenced

82) Which of the following is not a Smart Shape option? (Choose One)

Create Case(s)

Create PDF

Auto Approve

Send Email

83) Which of the following are factors in rule resolution? (Choose Two) ?

Purpose

Sorting

Approval

Applicability

84) The three levels of severity are ? (Choose Three)

Moderate

Caution

Critical

Severe

Info

85) What is the primary difference between a case and a process ? (Choose
One)

A case defines how to resolve a business transaction and a process

defines the business rules that govern what can and cannot be done.

A process has a life-cycle, a case does not.

A case represents a business transaction and process defines how

we resolve that business transaction.

There is no difference between a case and a process.

86) What is the difference between case management and process

management? (Choose One)

Case Management is used when you do not know how the business
transaction is conducted and process management is used when you do
know how the business transaction is conducted.

Process management provides for a holistic view of a business transaction

and case management provides a way to adapt to changing business
conditions.

Case Management provides a holistic view of a business

transaction and process management provides a way to adapt to
changing business conditions.

There is no difference between a case management and process

management.

87) case type can be defined as ______________. (Select all that apply)

Tasks and decisions needed to complete a business transaction.

A first-level grouping of related tasks.

A collection of Pega-related artifacts used to implement the tasks

for a case.

Representing a specific business transaction.

88) Consider using no more than _____ connectors (flow actions) on any given
assignment. (Choose One)

15

89) A __________ cares about the data needed for reporting, metrics and
analysis. (Choose One)

Process designer

Process participant

Process analyst

Process owner

90) The ____________ has a task level view of the data in the application as they
are responsible for entering data into the application. (Choose One)

Process designer

Process participant

Process analyst

Process owner

91) Which of the following are valid places a data page can source data from?
(Choose Two)

Data Table

Correspondence

Section

Report Definition

92) Which of the following is a good use of a data table? (Choose One)

You have a large amount of reference data that you need to use in your
application.

You want to create a table that represents business logic.

You have a small set of reference data that does not change very
often.

You have unstructured data with no unique identifier.

93) Which reload strategy would you use if you wanted to conditionally refresh
the data based on properties in your application? (Choose one)

Reload If Older Than

Do Not Reload When

Once per Iteration

Never Refresh Data

94) What is the output of the Database Table Class Mapping tool? (Choose Two)

Report Definition

Data Class

Data Page

Database table instance

95) If we need to access a table with more advanced SQL such as a complex join
we need to use _____________ (Choose One)

a report definition

the Database Table Class Mapping tool

a Connector

a data page

96) When accessing an external database the best practice is to use_______.

(Choose One)

Report definition

SQL Connector

Database Table Class Mapping Tool

Stored Procedure

97) Creating reusable UI sections allow you to ______________. (Choose all that
apply)

Be consistent in UI structure and layout

Build applications that are scalable and extensible

Share a common set of data elements across multiple screens

Reduce maintenance requirements and chances for errors

98) Flow Actions should be applied to ______________. (Choose all that apply)

ORG-Application-Work-<CaseType>

ORG-Application-Work

ORG-Application-Int

ORG-Application-Data

99) The DropDown and AutoComplete controls can be sourced: (Choose Three)

Using a data page

Using a summary report

As defined on a property

A clipboard page

100) A property-based event fires when______________. (Choose Two)

A section is refreshed

A user takes an action on a page

A property value changes

When a property value meets specified criteria

101) A user-based event fires when______. (Choose One)

The user takes a certain action on a page

A property value changes

A server-side event is triggered

A section is refreshed

102) Which of the following statements best describe the most likely reasons
why an organization should care about its applications usability? (Choose all that
apply)

Usability will guarantee a strong market share.

Usability will enhance, if not increase, employee satisfaction and

productivity

Usability is the best way to provide the highest number of custom features
to users

Usability can help increase acceptance and adoption of the

application

103) Delegating business rules can ________________. (Choose all that apply)

Help reduce the workload for system architects

Provide a level of empowerment to business users

Promote an agile response to constantly changing business

conditions

Be self-sustaining if appropriate documentation and training is

provided

104) Which statement best describes how milestone urgency values are used?
(Choose One)

When a milestone is reached, the assignments urgency value is set to the

specified urgency value in that milestone.

When a milestone is reached, the assignments urgency value is checked.

If it is greater than the specified milestone urgency value, the Escalation
Action is triggered.

When a milestone is reached, the specified urgency value is

added to the assignments current urgency value.

When a milestone is reached, the assignments current value is checked.

If it is less than the milestone urgency value, it is adjusted to the
milestone urgency value otherwise, it remains the same.

105) Which of the following flow shapes can be used to send an automatic
correspondence? (Choose all that apply)

Assignment

Utility

Send Email smart shape

Integrator

106) Which of the following provides a declarative form or property validation?

(Choose One)

Validate

Constraint

Declare Expression

Declare OnChange

107) Which of the following statements is true of declarative rules? (Choose

One)

Declarative rules must be explicitly called

Declarative rules must specify the order in which to run

Declarative rules require a corresponding activities to execute

All of the above

None of the above

108) ______ represent the data that is defined when properties are created in the
data model. (Choose One)

Time metrics

Process metrics

Progress metrics

Business metrics

109) ___________ are statistics automatically tracked by Pega. (Choose One)

Time metrics

Process metrics

Progress metrics

Business metrics

110) When data is entered in an application it is initially stored in __________.

(Choose One)

a database

a BLOB

a local file

the clipboard

111) The use of a BLOB field to store all of the data for a case offers the
following advantages. (Choose Three)

There are no physical size constraints on BLOB fields, so they can

hold any amount of information.

The BLOB is faster to retrieve a case and place all of its

information in memory on the clipboard for use by the
application, and also faster to save changes to that information.

The BLOB field makes it simple to use properties in reports.

The case data stored by the BLOB is highly optimized for

performance and flexibility in operations on individual cases.

112) Which phase of creating a report would you determine who is going to use
the report? (Choose One)

Iterate

Plan

Edit

Think

113) Which phase of creating a report would you have end users look at the
report youve created? (Choose One)

Iterate

Plan

Edit

Think

114) Which phase of creating a report would you determine what chart type to
use? (Choose One)

Iterate

Plan

Edit

Think

115) List two advantages of keeping specifications up to date. (Choose Two)

Helps limit guardrail warnings

Helps to reduce scope creep

Increases the performance of the application

Helps to limit any surprise requirements or implementation