JAI PRAKASH YADAV
Postal Address
F-126/T-4 Rajan Apartment
Dilshad Colony
New Delhi -95
[email protected]
Contact No. 7042567474
9654416074
Email :
OBJECTIVE: I am young-articulate Degree holder in applied electronics and instrumentation
engineer looking forward for an opportunity to prove my self as a Prudent Person. Also
searching for a job where I can explore my technical skill in full potential and enhance my area
of knowledge.
QUALIFICATION:
Technical Qualification
B.Tech
:
University :
Institute
:
Year
:
Percentage :
Applied Electronics and Instrumentation
UPTU- Lucknow
BBS College of Engineering and Technology, Allahabad
2007
64.66 %
Educational Qualifications
Intermediate : Science Group (61%), 2002, CBSE Board
High school : Science Group (64%), 2000, CBSE Board
FINAL YEAR PROJECT:
Title: Hi-Tech PIR Intruder Electronics Security System
PROFESSIONAL EXPERIENCE:
Total Experience 8 Years
Working as Senior Area Service Officer in Lava International Ltd, Shimla
Job Profile:
1) Planning for infrastructure and technical requirement of the service centers
to be set at various locations and ensue that they are arranged according to
the lava Standards.
2) Organized day to day activities of the service centers to ensure the
execution of work in an organized manner.
3) Handling customer queries/complaint through effective methods.
4) Reduce the pending calls in the field by daily working on open/pending calls
data.
5) Provide technical support and training to the other functional teams.
6) Ensure customer issues are resolved on top priority.
7) Develop the business by good service support for business partners.
8) Appointment for new service partners as per business requirements.
Working as Quality Analyst (TL) in HCL Services Ltd (Care Division),Noida
Project: T Touch Multi Brand Services (Xiaomi, One plus, Blackberry, Lenovo etc)
Job profile:
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Providing technical and non-technical support to team members.
Managing client relationships and customer related issues.
Handling Customer queries/complaints.
Maintaining effective communication between the technical staff and the
managerial staff.
Handling multiple product services.
Ensure customer issues are resolved on top priority.
To manage number of calls received on daily basis and report the same to
the management.
Strategy making for business promotions and customers satisfactions (Free
service camps etc).
Co-ordination with Multi brands Officials for meeting customers
requirements and their issues resolution.
Project: Blackberry Swap Hub Project
Job profile:
1) Handling team and taking decision on BER activity.
2) Monitoring individual staff performance.
3) Monitoring availability of stock and store activities.
4) Flashing Reports on daily basis.
5) Coordinating with field team through email and phone calls.
Project: Blackberry Expert Centre
Job profile:
1) To verify the technical fault and software version.
2) Face to face customer interaction regarding their problem faces.
3) Resource optimization by reducing wastage.
4) Analyzing & troubleshooting of mobile equipments.
5) Coordinating with field team through email and phone calls.
Project: Nokia Repair Facility
Job profile:
1) To ensure resolution to all customer issues focusing increased Customer
Satisfaction.
2) Track of effective product testing methods and procedures to meet time
standards.
3) Ability to support & sustain a positive work environment.
4) Provide feedback to Quality Team for product improvement.
5) Ensuring that phones are cleared on an ageing basis.
6) Resource optimization by reducing wastage.
7) Plan & retain manpower requirement to meet customer requirements.
8) Monitoring EQC failure reasons and reports any irregularities to the
Specialists.
9) Monitoring individual staff performance.
10) Reporting any problems to Management i.e. NOL, SOL, E-BIZ.
Worked as Service Engineer in MNC Bright Point India Pvt. Ltd , New Delhi
Job profile:
1) Testing & repairing of Nokia handsets.
2) To verify the technical fault and software version.
3) Analyzing & troubleshooting of mobile equipments.
4) Take care about term & conditions regarding ESD safety device & ESD
surface area while handling mobile sets.
Worked as Junior Specialist in Mind Works Solution Pvt. Ltd., Bangalore {Deputed in
Govt. of India, Ministry of Defence, Research & Development Organization, and Regional
Centre for Military Airworthiness, Korwa}
Job profile:
1) Working in Independent Verification & Validation Group.
2) To verify the technical specification & the SOPs.
One Year Graduate Engineer Trainee at H.A.L Avionics division Korwa
Amethi Sultanpur (UP)
Project: Sukhoi -30
Article: SBKV-2V-1 (Strap down Attitude & Heading Reference System)
This is standby of INGPS system of su-30 aircraft.
Job profile:
1) Testing of SBKV-2V-1 Unit.
2) Testing of Card.
3) Rectification & integration of all modules with kit clearance & inspection of
Component.
PERSONAL INFORMATION:
Fathers name
Date of birth
Marital status
E-mail id
Permanent address
:
:
:
:
:
Late Shri. R.C Yadav
05th July 1985
Married
[email protected]Vill Dhamapur
Post Soraon
Distt Allahabad (UP)
DECLARATION:
I hereby declare that all the information stated in this resume is true to the best of my
knowledge.
(JAI PRAKASH YADAV)
