Travel Agent
customer
satisfaction survey
Hello,
Please take a few minutes of your time to fill in the following survey.
Please confirm your gender:
Female
Male
Why did you choose us over other travel
agents?
Personal experience with us
A recommendation
Our prices
Advertising
The reputation of our agency
Other (please state)
100 characters remaining
Which method did you use when ordering
from us?
In person (on the highstreet)
Our online catalog
By telephone
The trip was booked by someone else
Other (please specify)
100 characters remaining
How would you rate our sales team
against the following statements?
I strongly agree
I agree
I dont know
I don't agree
I strongly disagree
The sales agent was friendly and helpful
The sales agent was professional
The sales agent catered instinctively to my needs
The sales agent provided the necessary informational materials
The sales agent was well informed on the full range of services on offer
Which mode of travel did you choose?
Bus or Coach service
Air travel
Personal transportation (Car etc.)
How would you rate the quality of the bus
service provided?
Please mark: 1 - Excellent, 5 - Worst
1
2
3
4
5
I didn't use
Loading speed and time of departure
The drivers' helpful attitude and personality
Refreshments
Punctuality
The overall quality and condition of the bus
How would you rate the quality of your
flight?
Please mark: 1 - Excellent, 5 - Worst
1
2
3
4
5
I didn't use
Check-in time and time of departure
The friendliness and attitude of the cabin crew
The quality of the in-flight meal
Inflight services (TV, WC, water etc.)
Punctuality
How would you rate the quality of your
accomodation?
Please mark: 1 - Excellent, 5 - Worst
1
2
3
4
5
The facilities in general
The quality of your room
The quality and variety of the food on offer
The attitude and service from hotel staff
Hygiene and cleanliness of the hotel
Hotel services
Transportation and accessibility to and from the hotel
The quality of hotel entertainment
Were you offered the following services
prior to travel?
Yes
I don't remember
No
Payment protection insurance
Comprehensive insurance
Transport options to/from the airport
Optional excursions or day-trips
How satisfied were you with the level and
quality of service surrounding your trip?
SatisfiedKind of satisfiedNeither satisfied nor dissatisfiedKind of dissatisfiedDissatisfied (please
specify your reason/s)
100 characters remaining
From your front door until your return,
How would you rate your trip overall?
0/5
What was your overall impression of the
following:
Please mark: 1 - Excellent, 5 - Worst
1
2
3
4
5
Travel agency staff
Transportation (any)
Accomodation
Optional excursions
The quality of the refreshments provided
Which type of travel do you prefer to buy?
First minuteLast minuteI don't distinguish between the two
What is your first consideration when
purchasing a holiday?
PriceThe attraction of certain locations or activitiesRecommendations from friends or
familyWhich travel agent to useAdvertising for different deals, packages and offers
Please answer the following few
questions based on your experience using
us:
Yes
Probably yes
Im not sure
Probably not
No
Has your holiday lived up to your expectations?
Are you satisfied with the package we offered?
Was our website easy to use and navigate?
Was everything listed on our website reflected in reality?
Did you receive value for money with us?
Will you use our travel agency again in future?
If you used us again would you change
anything? Please tell us in your own
words:
ATM card holders satisfaction highly depends on ATM card security, Customer Service, Support,
flexibility and lower bank charge. ATM card holder satisfaction also depends on the relationship
between bank and the customer and other facilities. Here briefly discuss a sample questionnaire
for any report.
Questionnaire for Interview
GENERAL CUSTOMER INFORMATION
1. Which of the following is your current bank?
A)
Standard
Chartered
Bank
B)
Eastern
Bank
C)
BRAC
Bank
D) Other Bank
2. How long have you been a customer of BRAC Bank?
A) More than 5 years B) 3 5 years C) 1 2 years D) Less than 1 year.
3. In the past 5 years, other than for geographical relocation, how many times have you switched
to a different bank?
A) Over 5 times B) 3 to 5 times C) 1 to 2 times D) Never switched
4. What was the main reason for switching Bank?
A)
Poor
B)
Customer
Slow
Service
service
C) Other
BANK CUSTOMER SATISFACTION SURVEY
5. How long you are using BRAC Bank ATM Card?
A) More than 5 years B) 3 5 years C) 1 2 years D) Less than 1 year.
6. How many times you have faced technical problem in ATM Machine in a year?22 | P a g e
A) Over 40 times B) 20 to 40 times C) 10 to 20 times D) Less than 10 times
7. BRAC Bank ATM card lasts as long as it has expire dates.
A) Strongly Agree B) Agree C) Disagree D) Strongly Disagree
8. BRAC Bank customer care response in fever of customer in terms of any technical problem?
A) Strongly Agree B) Agree C) Disagree D) Strongly Disagree
9. BRAC Bank always offer an excellent customer service.
A) Strongly Agree B) Agree C) Disagree D) Strongly Disagree
10. Is there any limitation of BRAC Bank ATM card?
. .
11. BRAC Bank offers a competitive charge for ATM Card holders.
A) Strongly Agree B) Agree C) Disagree D) Strongly Disagree
12. BRAC Bank never has any hidden charges.
A) Strongly Agree B) Agree C) Disagree D) Strongly Disagree
13. How far you have to travel to reach the nearest ATM booth?
A) Less than 5 min B) 5 10 min C) 10 20 min D) More than 20 min
14. Shopping and cash withdrall, Deposit and e-payment is easier with BRAC Bank ATM card.
A) Strongly Agree B) Agree C) Disagree D) Strongly Disagree
15. Face any difficulty while using internationally?
. .. ..
16. How long you have to wait in a queue while using ATM booth.
A) Less than 5 Min B) 5 to 10 Min C) More than 10 Min
17. What are the things BRAC Bank can add up to increase ATM card holder s satisfaction?
