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Issue Reporting Template with Screenshots

This document appears to be a template for reporting issues or incidents. It requests information such as the incident number, store ID, exact steps performed, error message if any, priority level, detection date, and terminal ID. It also has sections for investigation details and additional notes, and notes to refer to an email for screen shots and complete details.

Uploaded by

Rupert Ulep
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We take content rights seriously. If you suspect this is your content, claim it here.
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72 views3 pages

Issue Reporting Template with Screenshots

This document appears to be a template for reporting issues or incidents. It requests information such as the incident number, store ID, exact steps performed, error message if any, priority level, detection date, and terminal ID. It also has sections for investigation details and additional notes, and notes to refer to an email for screen shots and complete details.

Uploaded by

Rupert Ulep
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Issue template

INC #
UTS #
Store ID
Store Name
Exact Steps performed:

Investigation:

Exact Error Message

MTPOS UID
n/a
Transaction ID(as applicable)
n/a
OR ID(as applicable)
n/a
PO Number (as applicable)
n/a
Item ID(as applicable)

Priority

Detection Date

Terminal ID(mandatory for OLPOS)


Additional Notes:
(Note: Attach Screen Shot for the issue reported screen)
PLEASE REFER TO THE EMAIL BODY FOR THE SCREENSOTS AND COMPLETE DETAILS.
Step by step investigation

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