QUESTIONNAIRE
A STUDY ON THE CONSUMER PREFERENCE TOWARDS SILVER ORNAMENT &
VESSELS IN MADURAI CITY.
Personal details :
1. Name :
2. Gender : (a) Male [ ] (b)Female [ ]
3. Age :
(a)20-30 [ ] (b)30-40 [ ] (c)40-50 [ ] (d)50 & above [ ]
4. Education :
(a) upto HSC [ ] (b)Graduate [ ] (c) PG [ ] (d)Professional [ ]
5. Marital status :
(a)Married [ ] (b)single [ ]
6. Profession :
(a)Government Employee [ ] (b)Private Employee [ ]
(c)Business [ ] (d)Others [ ]
7. Monthly Income :
(a)Below Rs.10000 [ ] (b)Rs.10000 to Rs.20000 [ ]
(c)Rs.20000 to Rs.30000 [ ] (d)Above Rs.30000 [ ]
Details on purchase of silver ornaments:
1. Do you use silver product?
(a)yes [ ] (b)No [ ]
2. If Yes, which types of a ornaments do you purchase?
(a)Pooja Ornaments [ ] (b)Fancy ornaments [ ]
(c)Silver photoframes [ ] (d) Silver coins [ ]
3. what is your first consideration when purchasing silver ornaments?
(a)Fashion [ ] (b)colour & design [ ]
(c)value for money [ ] (d)Good quality [ ]
4. How often do you purchase?
(a) Regular [ ] (b)occasional [ ]
5. In which occation do you want to buy silver product?
(a)For Festival [ ] (b)For Wedding [ ]
(c)Gift [ ] (d)Investment [ ]
6. Where do you prefer to buy?
(a)Branded store [ ] (b)Traditional family smith [ ]
(c)Local area [ ] (d)Any where [ ]
7. What influenced you to buy the above stated silver ornaments?
(a)Advertising [ ] (b)Family/Friends [ ]
(c)Display in shop [ ] (d)word of mouth promotion [ ]
8.Where will you make shopping for silver ornaments?
(a)Online shopping [ ] (b)Departmental stores [ ]
(c)Shopping mall [ ] (d)Flagship store [ ]
9. How long have you been using this silver ornaments?
(a)less than 3 month [ ]
(b)3 to 6 month [ ]
(c)6 to 9 month [ ]
(d)more then one year [ ]
10.what kind of payment mode did you want to use during silver ornaments?
(a)cash [ ] (b)credit card [ ]
(c)schemes [ ] (d)exchange of old ornaments [ ]
11.Will you eager to buy silver during discount?
(a) yes [ ] (b) No [ ]
12. If yes, what kind of discount did you expect?
(a)without making charges /damage [ ] (b)Gifts [ ]
(c)Free coupens [ ] (d)Bumper prices [ ]
13. What was the reason for the delay between the purchase decision and the actual purchase?
(a)Financial Constrains [ ]
(b)waiting for more innovative product [ ]
(c)waiting for market response [ ]
(d)none [ ]
Opinions on silver ornaments:
1. During which festival prefer to buy silver ornaments?
S. No Particulars Ranking
1 Akshayathrithi
2 Diwali
3 Chirstmas
4 Ramzan
5 Aadi peruku
2. When you buy silver ornaments what criteria do you normaly look for?
S.A – Strongly agree, A – agree, N – No opinion, D.A – Disagree , S.D.A –Strongly Disagree
S.A A N D.A S.D.A
1.High quality
2.price
3.what’s in trend
4.Brand
5.Reliability for a good
customer service
3. Do you have any better experience in using silver products?
(a) Yes [ ] (b)No [ ]
If yes, specify the reason : ________________________________________________________
______________________________________________________________________________
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4. Suggestions to improve:
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