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Deming's Quality Circles Explained

Quality circles originated as an idea from American business guru W. Edwards Deming that was adopted in Japan after World War 2. The idea was for front-line production workers, who know the product best, to meet regularly with supervisors and managers to discuss ways to improve work. Quality circles offer more responsibility and empowerment to production workers by making them part of the decision-making process. They also benefit management by giving employees a less formal way to provide feedback on what is going well and how products can be improved in terms of quality.

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Marcus McGowan
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180 views1 page

Deming's Quality Circles Explained

Quality circles originated as an idea from American business guru W. Edwards Deming that was adopted in Japan after World War 2. The idea was for front-line production workers, who know the product best, to meet regularly with supervisors and managers to discuss ways to improve work. Quality circles offer more responsibility and empowerment to production workers by making them part of the decision-making process. They also benefit management by giving employees a less formal way to provide feedback on what is going well and how products can be improved in terms of quality.

Uploaded by

Marcus McGowan
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

QUALITY CIRCLES

Originally the idea of American business guru W. Edwards Deming, the idea
was taken up in Japan after the Second World War.

The idea was that the front-line production workers – the people who knew best
about the product – would meet regularly with supervisors and managers
(engineers and salespeople may also be involved) in order to discuss ways of
improving work.

Production
Production
Worker Circle
Worker
Leader

Manager

Supervisor

Production
Production
Worker
Worker

Supervisor

Quality circles offer more responsibility to the production worker. They are
more part of the decision-making process, which is called empowerment.

Quality circles benefit management by giving employees a less formal


opportunity to discuss what they think is going well or what can be improved on,
thereby bringing the product on in terms of quality.

M. McGowan

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