Digital Workforce Platform
Today’s workforce
Do Think Analyze Coffee
The world is changing to a Digital Workforce
RPA =
RPA Cognitive Business Insights Digital Workforce
Confidential – do not distribute.
What is a Digital Workforce?
Robotic Process Cognitive Analytics
Automation Think like a person Analyze like a person
Behave like a person
• Rules based Robotics • Algorithm-based • Provides real time
• Front-end automation decision making business insights
• Multi system integration • Self learning ability • Bot Analytics
• ‘Democratize’ automation • Subject Matter Expert • Derive business value
• Structured data Bots – Vision, NLP etc
• Enterprise scale • Semi-structured data
Automation Anywhere Today
The world’s largest organizations depend on us to provide
the new Digital Workforce Platform.
500+ 26+ 10,000+ 450,000+ 13+
Enterprise Big 4, largest People trained Digital Workforce Years of
Customers BPO’s and SI’s on our in production innovation
are our products today and
partners. experience
Automation Anywhere – Mission
By 2020, we will be the world’s largest employer with 3m
Digital Workers augmenting the global workforce.
In the new digital economy, we will be to labor what Uber is to
transportation, AirBnB is to accommodations and what
Facebook and Google are to media.
Path to Digital Processes
Data Validation / Analyze and
Data Capture Data Enrichment Process Reconcile
QA Report
Cognitive (IQ Bots)
Robotic Process Automation (Task Bots / Meta Bots)
Real-Time Analytics (Bot Insight)
Confidential – do not distribute.
Product Demonstrations
RPA =
RPA Cognitive Business Insights Digital Workforce
1. Bots that Think, Do and Analyze
2. How to manage a secure and scalable infrastructure
3. How to truly scale
Confidential – do not distribute.
Product Architecture
RPA Engine Cognitive Engine Analytics Engine
Bot Creator Bot Runner Metabots AI / Predictive Operational Business
PLATFORM Modeler Analytics Insights
Digital Workforce
On Premise Cloud
DELIVERY Control Room Server Bot farm
Mortgage Bot Claims Bot AR Bot Returns Bot
BOT APPS
(Examples) DIGITAL PROCESSES
Go be Great Confidential – do not distribute. [Link]
Automated Bot Creation
Capture
• Fast & Easy Task Bots
• SMART, script-less, quick ROI Variables
• Intelligent bot program creation
• Acquire data from input files or other systems
• Setup the variables and loop through the data Data Inputs
• Add some decision making
• Build in error controls and reporting
• Deploy & run! Loops
• Enhanced Meta-Bots
Conditional
• Extend the product command set Logic
• Reusable objects, logic and screen repository
• Works at user interface or at data layer / API / DLL
Error
• Publish best automation practice across the business Controls
Control Room: Enterprise-ready Management & Control
Hyper-V VMware
Management HR Domain
• Real-time visibility
• Role-based Access Control
• Queue & Launch Azure Amazon
• Exception Handling FA Domain
• Audit, granular events
• Version Control
• Web-based
Enterprise-Class Management Consistently Applied Across Cloud,
and Orchestration Data Center and Desktop
Confidential – do not distribute.
IQ Bots: Cognitive Platform Units
Price
Invoice
number
• Better than the Human Eye
• Distinguishes and categorizes document types & formats Bill
• Uses machine learning techniques to recognize patterns to
• Semantically compares fields for improved data
extraction
Tax
• It Learns! Gets smarter with each transaction
• Grades itself on tests to measure reliability
• Learns with every validation to improve continuously
• Fully integrated into our RPA platform TYPICAL RESULTS
• Leverages existing automation platform WITH COGNITIVE
• Variety of triggers – Email inboxes, file folders, LEARNING
workflows etc. • Month 1: 50-75%
• IQ Bots feed data to Task Bots • Month 2: 65-85%
• Month 3: 75–95%
Bot Insight: Real Time RPA Analytics
• Instant, demonstrable, smart insight
into the business value captured by
digital workforce
• Most comprehensive and actionable
RPA analytics. Business insights +
operational intelligence
• Most advanced RPA analytics
Real-time, interactive, data-driven
discovery
• RPA analytics: Out-of-the-box, pre-
built, native
Confidential – do not distribute.
BotFarm: On demand scaling of the Digital Workforce
Spontaneity: Respond to unforeseen
workload spikes without an outage
Flexibility: Utilize bots in any
technology environment—on the
desktop, a server, or in a public or
private cloud—in multiple applications
Cost-effectiveness: Reduce processing
and cloud computing costs by only
using the precise number of bots
required to complete a given process.
Interactive:
Reduced IT complexity: Reduce BotFarm Preview
demand on IT time and budget—no
manual installations, no need to write
software.
Game Changers
• Digital Business -> Digital Operations -> Digital Processes -> Digital Workforce
• Anything that can be automated will finally be automated as with Automation
Anywhere its technically feasible and economically viable to automate any process.
• Digital workforce will allow you to automate processes end-to-end.
• Deploy hundreds of digital workforce at scale with speed and enterprise grade
security and governance.
• Bot Insight will enable you to derive larger business value from the transactions.
• Unparalleled ability to scale up & down depending on demand using BotFarm
Confidential – do not distribute.
Agnostic to use cases
Insurance Banking HR/Payroll F&A
• Claims Processing and • Verification / Auditing • Maintain Master Data • Order to Cash / AR
Administration Process • Offer Letter Process Credit Analysis and
• Report Automation Processing
• Bank Reconciliation • Onboarding and Exit Sales Order Processing
• Updating User Info • Compliance Processing • Appraisal-updating Customer Master Data
• Prioritize and Assign
• Customer Account process / Change Management
Claims Order Entry
• Adjudication Process Management Payroll Status
Reports by segments
• Audit Management • New Application • Position Management (performance,
• Enrolment & Eligibility processing – • Reporting Line Change geography, inventory
• Data Integration Billing Bank/Credit Cards • Superannuation network integration)
• Medicare Billing & • Data Migration between • Payment Summaries • Procure to Pay / AP
Compliance apps • Employment Type 3 Way Match
• Data Transfer Claims Purchase Order Issuance
• Audit Trail Updates and Invoice Receipt
• Processing Eligibility • Statement & Reporting • Service Desk Reports Vendor Master
• Verification Mass Data • Loan Processing • Distribution Payment Process
• P&C Claims Duplicate Payment
• Provider Updates
• Payment Cancellations • Leave Amendments
Tracking
• Insurance Coverage & • Credit Decisioning • Financial claim
Policies processing
• Reconciliation • Financial Planning &
• New Premium Processes Analysis
• Record to Report
• Tax Services
Agnostic to use cases
F&A F&A Network & IT Supply Chain
• Order to Cash / AR • Record to Report • Active Directory • Order Prioritization
Monthly close process • File Systems • Master data
Credit Analysis and Financial consolidations management
• FTP Management
Processing Financial statements
• Automated Installations • Invoice verification
Sales Order Processing General ledger functions
Journal entry processing • Server / Application • Receipt confirmation
Customer Master Data
Management Inter-company accounting Monitoring and Alert • Scheduling processes
Order Entry and account Management • Reporting
Reports by segments reconciliations • Service Desk • Production information
(performance, Fixed assets and project capture
Management
geography, inventory Cost and inventory
• Notification & • Inbound processing
network integration) accounting
Escalation • Inventory management
• Financial claim • VMware Integration processes
• Procure to Pay / AP • Pricing management
processing • Data Movement
• Financial Planning & • Provisioning • Billing
3 Way Match
Purchase Order Analysis • Config Management • Freight costing
Issuance and Invoice • Tax Services • Routine Maintenance
Receipt
Vendor Master
Payment Process
Duplicate Payment
Tracking
Business Transformation with Digital Workforce
Reduce operational cost
= Create low cost fungible capacity
People Cost
DW Transactions Maximize human intelligence
Before 5,000 $75m 10m
Improve workforce morale
After 3,500 2,500 $50m 20m Improve customer experience
Compete…
Confidential – do not distribute.
Customer Deployments – at Speed & Scale
• Sites: Multiple organizations in • Sites: 77 organizations within
the bank AT&T
• Bots: >920 and rising • Bots: >430 in 18 months
• ROI: Undisclosed, but millions • ROI: $20M savings
USD per year
• Processes: Multiple across entire
• Use Cases: Multiple retail and
business
institutional banking processes
Confidential – do not distribute.
Enterprise Customers
• Leading BFSI Companies
Citibank, JP Morgan Chase, ANZ Bank, UBS, MasterCard, Capital One, Travelers
Insurance, BBVA, Societe Generale, Santander, ING, USAA, AMP
• All the biggest brands in high-tech industry
Google, Microsoft, IBM, LinkedIn, Dell/EMC
• Largest telcos
AT&T, Verizon, Comcast, Telstra
• Leading pharmaceutical and healthcare customers
Pfizer, Bristol-Myers Squibb, Boston Scientific, BD, Cerner, Mercy Medical Center,
Medtronic, Anthem
• Largest industrials
Koch, Pepsico, Bridgestone, Caterpillar, SONY, Whirlpool, Johnson Controls
• Others
Maersk, Keuhne + Nagel, Bosch, Henkel, Australia Post, Boots
Confidential – do not distribute.
Global Partners
Confidential – do not distribute.
Digital Workforce Journey
INSTITUTIONALIZE (9 months to 2 years)
Goals: Up to 2500 DW augmenting the human workforce.
2500 DW
On demand operations. Value delivered to business through
real time content analytics.
300 DW
PROGRAM (3 to 9 months)
Goals: Up to 300 DW. Adoption models, strategic levers defined,
accelerate programs on Bot velocity
50 DW
GET STARTED (1 to 3 months)
Goals: Up to 50 DW, Training, CoE, quick wins, choose an adoption model.
Go be great.
