Key Performance Indicators

Standard/Broad Area Key Performance Indicator Level at Which Data is

Required
Management of Quality 1. Students overall evaluation on the quality of Program
Assurance and their learning experiences at the institution. College
Improvement (Average rating of the overall quality of their Institution
program on a five point scale in an annual survey
final year students.)
2. Proportion of courses in which student Program
evaluations were conducted during the year. College
Institution
3. Proportion of programs in which there was Program
independent verification within the institution of College
standards of student achievement during the year. Institution
4. Proportion of programs in which there was Program
independent verification of standards of student College
achievement by people external to the institution Institution
during the year.
Learning and Teaching 5. Ratio of students to teaching staff. Program
(Based on full time equivalents) College
Institution
Data separately for male
and female sections and
combined for all.
6. Students overall rating on the quality of their Program
courses. College
(Average rating of students on a five point scale on Institution
overall evaluation of courses.) Data separately for male
and female sections and
combined for all.
7. Proportion of teaching staff with verified Program
doctoral qualifications. College
Institution
Data separately for male
and female sections and
combined for all.
8. Percentage of students entering programs who Program
successfully complete first year. College
Institution
Data separately for male
and female sections and
combined for all.
9. Proportion of students entering undergraduate Program
programs who complete those programs in College
minimum time. Institution
Data separately for male
and female sections and
combined for all.
10. Proportion of students entering post graduate Program
programs who complete those programs in College
specified time. Institution
Data separately for male
and female sections and
 combined for all.
11. Proportion of graduates from undergraduate Program
programs who within six months of graduation College
are: Institution
(a) employed Data separately for male
(b) enrolled in further study and female sections and
(c) not seeking employment or further study combined for all.
Student Administration 12. Ratio of students to administrative staff Institution
and Support Services
13. Proportion of total operating funds (other than Institution
accommodation and student allowances) allocated
to provision of student services.
14. Student evaluation of academic and career Institution
counselling. (Average rating on the adequacy of
academic and career counselling on a five point
scale in an annual survey of final year students.
Learning Resources 15. Number of book titles held in the library as a
proportion of the number of students.
16. Number of web site subscriptions as a Institution
proportion of the number of programs offered.
17. Number of periodical subscriptions as a Institution
proportion of the number of programs offered.
18. Student evaluation of library services. Institution
(Average rating on adequacy of library services on
a five point scale in an annual survey of final year
students.)
Facilities and 19. Annual expenditure on IT as a proportion of Institution
Equipment the number of students.
20. Number of accessible computer terminals per Institution
student. Data separately for male
and female sections and
combined for all.
21. Average overall rating of adequacy of Institution
facilities and equipment in a survey of teaching Data separately for male
staff. and female sections and
combined for all.
22. Internet bandwidth per user Institution

Financial Planning and 23. Total operating expenditure (other than Institution
Management accommodation and student allowances) per
student.

Faculty and Staff 24. Proportion of teaching staff leaving the College
Employment Processes institution in the past year for reasons other than Institution
age retirement.
25. Proportion of teaching staff participating in College
professional development activities during the past Institution
year.
Research 26. Number of refereed publications in the College
previous year per full time equivalent member of Institution
teaching staff. (Publications based on the formula
in the Higher Council Bylaw excluding conference
presentations)
27. Number of citations in refereed journals in the College
previous year per full time equivalent teaching Institution
 staff.
28. Proportion of full time member of teaching College
staff with at least one refereed publication during Institution
the previous year.
29. Number of papers or reports presented at College
academic conferences during the past year per full Institution
time equivalent members of teaching staff .
30. Research income from external sources in the College
past year as a proportion of the number of full Institution
time teaching staff members.
31. Proportion of total operating funds spent on Institution
research.
Community Service 32. Proportion of full time teaching and other staff College
actively engaged in community service activities. Institution
33. Number of community education programs College
provided as a proportion of the number of Institution
departments.