Universal Business School, Karjat, Maharashtra
Module JACS Subject Code(s) and
Number % of each subject ASC Category(ies)
Module Title
Operations Management MBA7061 N900 7
Level (3-8) Credits ECTS Credit Module Value % Taught in Welsh Module Type
7 20 10 1.0 0 Taught
Teaching Period Pre-requisites
Semester None
Module Leader School(s) Campus
Mukul Madahar Cardiff School of Management Llandaff Campus
Assessment Methods
Assessment Type Duration/Length of Weighting of Assessment Approximate Date of
Assessment Type Submission
Coursework Written assignment (6,000 100% End of Semester
words)
Aim(s)
To develop and introduce and develop a critical understanding operations management for modern
organizations in a variety of sectors of activity;
To consider operations strategy in its broadest sense and relate this to the internal management and
organizations of the production of goods and services within organizations in different sectors of the
economy;
To examine how to organize resources and operations, and how to improve them using a variety of quality
tools and techniques and process improvement activities;
To consider the organization in its wider context; examining how inputs on the supply side can be managed
and improved, and on the demand side how customers, and customer satisfaction can be understood.
Learning Outcomes
On completion of this module, students should be able to:
Evaluate the nature, scope and extent of manufacturing and service operations strategy;
Critically evaluate the use of quality tools and techniques for a wide range of organizational problems;
Solve complex operational problems related to managing capacity and constraints within organizations;
Demonstrate the application of strategies, tools and techniques to improve business operations and appraise
and select appropriate methods for managing supply bases for a variety of organizations.
Universal Business School, Karjat, Maharashtra
Learning and Teaching Delivery Methods
Lectures/ seminars / Case Studies
Independent study
Indicative Content
The content of this module will focus primarily on the future needs of students and can be tailored to their likely
subsequent careers. For those students likely to be entering the service sector the module can primarily be focused
on service operations management with manufacturing operations management being taught as the minor
component. For those students with a likely career in manufacturing, then manufacturing operations can be the
major focus with service operations management taught as the minor component.
Operations strategy
Customer service
Managing capacity and demand
Scheduling operations
Waiting, queuing theory and practice
Managing inventory
Quality management tools and techniques
Process analysis and improvement
New product and service development
Purchasing and supplier management
Recommended Reading & Required Reading
Required reading
Hill, A., and Hill, T., (2012), Operations management, Palgrave Macmillan; Basingstoke
Johnson, R., and Clark, G., (2012), Service operations management: improving service delivery, FT
Prentice Hall; London
Chase RB , Shanker R, and Jacobs FR, (2014) , Operations & Supply Management , McGraw Hill, SiE
Recommended reading
Cousins, P., Lamming, R., Lawson, B., and Squire, B., (2008), Strategic Supply Management: Principles,
Theories and Practice, Prentice Hall; London.
Fitzsimmons, J., and Fitzsimmons, M., (2010), Service Management: operations, strategy and
Universal Business School, Karjat, Maharashtra
information technology, McGraw-Hill Higher Education; Boston MA.
Hollins, W., and Shinkins, S., (2006), Managing service operations: design and Implementation, Sage
Publications; London.
Slack, N., Brandon-James, A., and Johnston, R., (2013), Operations Management, Pearson; London
Journals
California Management Review
Harvard Business Review
International Journal of Production Economics
International Journal of Operations & Production Management
International Journal of Logistics Management
International Journal of Physical Distribution and Logistics Management
International Journal of Production Economics
International journal of Services and Operations Management
Journal of Operations Management
Production and Operations Management
Universal Business School, Karjat, Maharashtra
Indicative Content & Session Plan
Session Module Description Pedagogy Resources
Course Overview
1-2-3 Managing Operations
Introduction Video
( Wk 8/4) Role of Operations Leader
Alignment with Business / Indigo Airlines
3-4 Market Strategy & Mass
Operations Strategy Case Study
( Wk 15/4) Impact on Business Customization
– BMW ( Case)
R&D
5-6 Designing Products D&D Process Mcdonald’s &
Case Study
( Wk 15/4 & Services Design Improvement Pal’ service
Characteristics
Service Delivery design
7-8-9-10 Tirumala Case
Service Delivery Queuing Case Study
( Wk 22/4) on Queuing
IT Delivery
Types of Mfg Process
11-12 Manufacturing Process / Layout Design.
( Wk 13/5) Products Location Planning
Capacity Planning
Cases on
13-14-15 Managing Capacity Outsourcing
Case Study General
( Wk 20/5) & Demand Franchising
Motors , TITAN
Demand Management
Procurement
16-17-18 ( Wk Purchasing& Supply Supplier Management
20/5) Management Logistics / Supply chain
Inventory, EOQ
Managing Quality &
19-20 Quality Tools Harley
Improving Case Study
( Wk 27/5) JIT / Lean Management Davidson
Operations
Overview
21 ( Wk 27/5) Project Management Scope , Planning ,
Execution , Measurement
22-23 ( Wk Assignment Submission &
Operational Metrics Assignment
27/5) presentations.
Sustainability
Future Trends
24 ( Wk 27/5) Conclusion IBM
Course Summary
Universal Business School, Karjat, Maharashtra
CLASS INSTRUCTIONS
1. MOBILE PHONES MUST BE SWITCHED OFF AND KEPT IN THE BAG
2. ATTENDING CLASSES IS YOUR CHOICE BUT ATTENTION IN CLASS IS MINE
Assessment Methodology:
Assessment Type Duration/Length of
Weightage of Approximate Date of
Assessment Type Assessment Submission
CLASS PARTICIPATION 5%
POP QUIZ ( 2 Nos ) Surprise
10%
ASSIGNMENTS ( 1000 Words & Week of 27th May
15%
Presentation)
MID TERM EXAM Mid May 2019
90 Min 30 %
END TERM EXAM – 6000 Words TBD
3 hours 40%
Cardiff Assignment
Assessment Descriptions
Case Preparation
This course makes use of case studies and treats it as an important teaching resource for critical thinking. For
each case there will be a series of preparation questions that will either be turned in class or online (specific
directions will be provided in class). This will also be important for evaluation in Class participation.
Assignments
The purpose is to get students “out in the wild” while undertaking these assignment. The assignment could be
research based or a Case Study or a Book review or observing an in detail any operational process where one will
be exposed to thinking about “what are the trade-offs and decisions that managers face?” The assignment may
involves in preparing a written report(2-5 pages), and discussing the observations in class or preparing a PPT ( 5-8
Slides) and presenting in class. Specifics of this assignment will be provided in class.
Class Participation
Being an active participant in class discussion and activities is crucial for learning both for oneself and for the
good of the other students in the class. This, of course, requires being present, being prepared for class,
answering questions well when called upon, and proactively engaging in class discussions. The professor will keep
a record of strong participants after each class session. One need not be a leading participant in every session to
receive full class participation credit. Poor or distracting participation, or absence from class will also be noted.
In-class Pop Quizzes
There will be two brief (~15 minute) in-class quizzes that will be used as concept checks. Quizzes may be a
surprise or will be announced one class session before the quiz is given.
Mid Term Exam
There will be a Mid term exam which will be held in-between the semester and will be a written exam with
descriptive questions as well as Problems.
End Term Exam
Final Written exam will be held at the end of the semester which will be the Cardiff 6000 words written
Assignment .
Universal Business School, Karjat, Maharashtra
Universal Business School, Karjat, Maharashtra
