VoIP – Terms of Service Agreement

1.) VoIP
a. VoIP is an acronym that stands for Voice over Internet Protocol. This service is a best effort service
that relies upon the internet, which is out of the control of Voice Telecom. Under normal
circumstances the service will provide a reliable and good quality communication path; however, the
overall reliability of the circuit to always be available cannot be guaranteed. By establishing an
account or using the Services of Voice Telecom you agree to be bound by this Agreement and to use
the Services in compliance with this Agreement, our Acceptable Use Policy, and other policies. The
following terms and conditions shall apply to all customers subscribing to Telecom-SA Digital Voice
(VoIP) Service. This Agreement is part of and shall be incorporated into the Acceptable Use Policy.

b. In utilizing Voice Telecom VoIP Service, Customer agrees to adhere to the terms and conditions of
the Acceptable Use Policy and this Agreement as Voice Telecom may modify it from time to time.

c. In the event of an inconsistency or conflict between the Acceptable Use Policy and this Agreement,
the provisions of this Agreement shall govern.

2.) Disclosure
a. Voice Telecom Phone Service: Service will not function during a power outage and may not
function during network congestion.

b. VoIP adapters do not work without power. In the event of a commercial power outage, your phone
service will not work without you providing the electricity locally to power the equipment.

3.) Service Distinctions

a. VoIP service is not a telecommunications service. This service is subject to different regulatory
treatment than telecommunications service.

b. Events beyond our control may affect your service such as power outages, fluctuations in the
internet, and outages/issues with upstream backbone providers, etc.

c. You acknowledge that our service may not be compatible with all non-voice communications
equipment, including, but not limited to home security systems, satellite television systems, fax
machines, computer modems, medical equipment, etc.

d. By signing up for this service through Voice Telecom, you waive all claims against interference or
disruption of these services and equipment. We do not guarantee the service of modems and faxes
over the VoIP system. Some devices work fine communicating with this type of service, while others
do not.

e. Voice Telecom is required by law to cooperate with law enforcement and investigative government
agencies. When a lawful request is made by a law enforcement or relevant government agency we
are required to disclose your name, phone number, credit information and other personal information
about your account, use of service, length of service, IP address etc. to the requesting agency.

f. International Calling: Current service plans include calling to all international destinations. Call our
office for international rates.

4.) Devices: Voice Telecom retains ownership of all VoIP ATA device. In event of service or contract
termination, you will be required to return equipment to your closest Voice Telecom retail location.

5.) Billing
a. Electronic billing is done once per month; full payment is due by the seventh business day of the
month. Payments can be sent to the account provided on the invoice. Or payment can be completed
on payment gateways that might be provided for your convenience

b. We will only give account information to the registered account holder. Please make sure to add a
spouse’s name to the application if you want them to have access to changing the account in any
way.

c. Payment Policies and Terms: Payment by Subscriber shall be due to Voice Telecom when the
invoice is received. A late payment fee shall be assessed on any account not paid by the fifth
business day of the month.

d. Accounts remaining unpaid for thirty (30) or more days shall be deemed delinquent. Delinquent
accounts shall be placed on “accounting hold” and services to the Subscriber shall be suspended until
the account is paid in full. For any subscribers’ account that has been placed on suspended service,
there shall be due a R250.00 reconnection charge to reactivate Subscribers Services after the
arrearage has been paid.

e. In the event any balance is not paid as agreed, the undersigned agrees to pay any applicable
collections fees. In the event of a lawsuit to collect the unpaid balance, the undersigned further
aggress to pay court costs and reasonable attorney’s fees.

6.) Termination
a. Subscriber may terminate this Agreement by submitting a request for termination to the email
addresses listed in this agreement. Requests received prior to close of business shall have a
termination date of the next business day.

b. Without prior notice, Voice Telecom may terminate this Agreement, your password, your account,
or your use of the Services, for any reason, including, without limitation, if Voice Telecom, in its sole
discretion, believes you have violated this Agreement, our Acceptable Use Policy, or any of the
applicable user policies, or if you fail to pay any charges when due.

c. Voice Telecom may provide termination notice to you by Email to the email address you provided
for the Services. Termination by Voice Telecom for violation of Voice Telecom Acceptable Use Policy
shall be subject to the termination fee as described above.

7.) Additional Fees: In the event that special construction or networking is needed or requested by
the customer, additional technical labour is billed at R899.00/hr and R3.00 per kilometre

8.) Equipment and Scope of Work:

b. Subscriber shall pay for the full retail cost of, or the repair or replacement of any lost, stolen,
unreturned, damaged, sold, transferred, leased encumbered or assigned equipment or part thereof,
together with any costs incurred by Voice Telecom in obtaining or attempting to obtain possession of
any such equipment.

c. On expiration or termination of this Agreement, Subscriber will return equipment that is owned by
Voice Telecom. Customer will be billed retail prices for any/all equipment not returned when service is
cancelled by either party.

9.) Entire Agreement: This Agreement constitutes the entire Agreement between the parties and no
other representations or statement will be binding upon the parties. If any part of the Agreement is
held to be invalid or unenforceable for any reason, the remaining terms and conditions of this
Agreement shall remain in full force and effect.