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HDFC Bank Business Continuity Plan Overview

HDFC Bank has established a robust Business Continuity Plan to mitigate risks from significant business disruptions and protect customers, employees, and stakeholders. The plan includes policies and procedures for crisis management, emergency response, and IT disaster recovery. A steering committee of senior executives oversees the annual BCP strategy and regular drills are conducted to test all aspects of the plan. While recovery time objectives are defined, external factors could impact actual recovery times. The BCP is in line with regulatory guidelines and subject to regular reviews.

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900 views1 page

HDFC Bank Business Continuity Plan Overview

HDFC Bank has established a robust Business Continuity Plan to mitigate risks from significant business disruptions and protect customers, employees, and stakeholders. The plan includes policies and procedures for crisis management, emergency response, and IT disaster recovery. A steering committee of senior executives oversees the annual BCP strategy and regular drills are conducted to test all aspects of the plan. While recovery time objectives are defined, external factors could impact actual recovery times. The BCP is in line with regulatory guidelines and subject to regular reviews.

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asshhwini
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We take content rights seriously. If you suspect this is your content, claim it here.
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  • Business Continuity Plan (BCP)

Business Continuity Plan (BCP)

HDFC Bank’s mission is to be a world class Indian bank by adopting a single minded focus on service
excellence and product quality. The Bank has adopted industry leading best practices in establishing a set
of operating principles which govern how risks of a significant business disruption are mitigated to
protect the Banks customers, employees and stakeholders.

The Bank has a robust and well defined business continuity program which comprises of policies and
procedures with clearly defined roles, responsibilities and ownership for Crisis Management, Emergency
Response, Business recovery and IT Disaster Recovery Planning. The Bank’s BCP steering committee,
represented by the senior executive management of the Bank, approves and oversees the annual BCP
strategy and road map.

Regular drills and tests are conducted to cover all aspects of the Business Continuity Plan. Plans are
reviewed and maintained regularly to incorporate any changes to environment, people, process and
technology. The Bank’s Business Continuity Office continuously works towards strengthening the
business continuity preparedness of the Bank.

The Bank's Business continuity program is developed to manage the impact of significant disruptions and
will endeavor to resume business and operations to an acceptable level within a reasonable time in the
event of a disaster. While the recovery time objectives (RTO) have been defined and documented in the
plans, various external factors beyond our control could affect the actual recovery time.

The Banks business continuity plan is in line with the guidelines issued by regulatory bodies and is
subject to regular internal, external and regulatory reviews.

When a significant disruption occurs:

After a significant disruption or a disaster, if your usual access to funds, transactions or branch is affected,
please contact us through our phone banking numbers. Phone banking numbers of your nearest location
are published on our website. Contact numbers for credit card and debit cards are also printed on the rear
of your debit / credit / ATM card.

If you are not able to contact us through phone banking, you could visit our web-site at
[Link] and send us your queries and requests through online contact links.

Alternative Channels for transacting Government Business during calamity / strike / disruptions

The Bank provides multiple modes of payment for fulfilling Government business, such as
payment through cash or cheque directly at the Bank’s branches, payment through credit cards,
debit cards or net banking accounts from the Bank’s website.
If RBI or other Banks are not available: Tax payments can be processed at our branches or any of
the methods mentioned above
If cheque-based clearing facility is not available: Funds Transfer can be processed from our
branch or website (Net Banking) through NEFT or RTGS

Business Continuity Plan (BCP) HDFC Bank’s mission is to be a world class Indian bank by adoptin

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