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PRACTICUM EXPERIENCE AT DREAM WORLD HOTEL LAS PINAS

SAMANTHA A. RIVERA

A narrative report submitted to the faculty of Cavite State University Bacoor Campus in partial
fulfilment of the requirements for the degree of Bachelor of Science in Hotel and Restaurant
Management with Contribution No. _____. Prepared under the supervision of
Antonio Rommel Patiga.

INTRODUCTION

What is OJT or On the Job training, we experience being an On the Job Trainee to

fulfil the qualification of the Universities and Colleges, aside from that OJT experience

us to do the things in real world of business. It helps the students to enhance their skills

and ability to perform well in working. OJT is a hands-on learning, it helps the student to

meet their expectation about business world. to do their Resume at their own and to

identify all the documents that needed in employment process.

On the Job training is a gaining knowledge and learning aspect about the jobs. it will

make the students ready, to do their future jobs effectively and efficiently, they will gain

more skills to do the jobs right and accurate.

On-the-job training, sometimes called direct instruction, is one of the earliest forms of

training (observational learning is probably the earliest). It is a one-on-one training

located at the job site, where someone who knows how to do a task shows another how to

perform it. It will supervise the trainee of someone who knows the jobs/task.

The author had chosen the Golden Phoenix Hotel as his training ground because the

Hotel has the facilities and personnel that will help a student to learn the Housekeeping

methods, guidelines and more.

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Objective of On-the-Job Training

The purpose of this curriculum is to emphasize what is the students’ skills and

capability to trained his/her self to do the task or job well done and to apply what have

they learned in school, and enhance their communication skills. On the Job training is a

great opportunity to express their self-regarding work. On the job training is very important

to students to have an experience in fieldworks for their future. This program has a big

part to develop the skills of their students.

Significance of On-the-Job Training

On the job training will help the students in preparing for the actual work in the

hospitality industry. Academic efficiency is varying from actual performances thus on the job

training is essential to forge a fully developed a person in seeking an opportunity to be well

employees. Therefore, our capabilities exposed and proceed to find work as we have been

experienced during on job training. The way we observe at the ambiance of works whether to

find nor in rattle moments is retaining in good ethnical condition. In addition, the more

experience also provides good job and ability work under pressure.

Time and Place of the On-the-Job Training

The training was conducted at Dream Hotel in Alabang Zapote road, Las Pinas City. The

duration of the training was July to November 2015.

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The Linkage Establishment

Background

In 1974, John Long Hurst bought 85 hectares of land to build his dream. With a few attractions
and a lot of heart, Dream world opened to the public on December 15, 2001
Dream hotel is the sister company of Eurotel, Sogo, Icon, Asiatel. Dream hotel has 75 rooms
with garage and it has 3 branches in metro manila. Laspinas, Araneta Cubao and Quezon City
Metro Manila
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Location Map of the Establishment

Figure 1

Location map of Dream Hotel Las Pinas

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Vision and Mission of the Company

Mission
To provide innovative products excellent service executive by carefully and selected and
well- trained that would ensure the continuous growth of the business
To sustain its profitability and improve the lives of all stake holders and community where we
belong.

Vision
To become the premier provider and facilitator of leisure & vacation experiences in the
world.
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Over-all Organizational Structure of the Establishment

Mitchelle Ocampo

Jezrel John Armada

Assistant Manager

Team Leader Room Attendant Receptionist Cashier

OJT’s

Figure 2

Company organizational structure

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The Training Area

Department Function

The primary function of the housekeeping department is keeping the venue clean and sanitary as

part of customer service. Maids and cleaners vacuum rugs and furniture in hallways, rooms and

public areas. They collect trash and empty wastebaskets, change the sheets and make the beds.

The refill soap and toilet paper dispensers in public restrooms and put toiletries and supplies in

guest rooms. They dust and polish furniture. In some hotels, they bring requested items, such as

infant cribs, to guest rooms. These hands-on tasks fall to the actual cleaning staff.

Organizational Structure

Manager

Assistant Manager

Team Leader Room Attendant Receptionist Cashier

OJT’s

Figure 3
Company organizational structure
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Function and Responsibilities of Management

HR Manager

HR Manager is the one who plan, direct, and coordinate the administrative functions of an

organization. They oversee the recruiting, interviewing, and hiring of new staff; consult with top

executives on strategic planning; and serve as a link between an organization's management and

its employees.

Supervisor

The supervisor is responsible for approaching the guest to making the guest happy and

satisfied. Supervisor also responsible in making the employer follow office policies and

discipline the employee properly. The interpretation of the term “supervisor” can be a lot, but

generally, supervisors are the professionals who supervise the employees of the first level for

their work, productively and performance.

Front Desk Officer

Front Desk officer is the one who greeting guests, issuing visitor badges,

taking phone calls, sorting correspondence, answering to client inquiries,

ordering office supplies, maintaining the reception area clean and organized, receiving

shipments, updating records and files

Room Attendant Staff

Housekeeping room attendants provide for the comfort of guests in hotels, motels,
resorts,

lodges and inns by ensuring that guest rooms and public areas are clean and properly

presented.
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Maintenance

The maintenance is assigned in maintaining the area of the establishment.

Manpower

The staff is consisting of reliable employees who perform professionally of being

responsible for protecting the guests on any accidents and they are always ready in the problems

encountered about to complain of the guests.

The Hotel has eighteen staff, who responsible to the Rooms of Hotel The management

has divided into shifts (morning and afternoon shift) in 8 hours working basis at six days in a

week.

FACILITIES

Figure 4
The Garage
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Figure 5
The Premium Room

Figure 6
The Comfort Room
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Figure 7
The guestroom

Figure 9
The mega suit garage
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Tools and Equipment

These are some tools and equipment that we use day to day in housekeeping

Figure 8
Squeegee

Figure 10
Chamois
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Figure 11
Vacuum Cleaner

Figure 12
Air Freshener
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Figure 13
Broom and Dustpan

Standard Operating Procedures

Service Sequence
1. Leave the DND (Do not Disturb) rooms undisturbed.
2. Knock the door three times and announce in pleasant voice, “Housekeeping…”
3. Wait for five seconds to hear the guest’s response.
4. In case of no response, announce the same again.
5. In there is no answer second time too, open the door with the key
6. Enter the room.
7. If the guest is found sleeping, withdraw from the room quietly.
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THE TRAINING EXPERIENCE

Task Performed

The author was assigned as Room attendant personnel, they cleaned all the dirty vacant

room, as a room attendant personnel she must know how to clean the room, how to do the bed

setting, how to clean the comfort room, how to communicate with the guest. When she was

working at the hotel, she gave her hundred percent of her best, to make customers satisfied to her

service.

Observed Strengths and weaknesses of the Training Area

During the training of the author, she noticed that the facilities of the establishment are

of high quality and it was able to provide good services to their guests. And implement to their

employee the standard operating procedure effectively and efficiently. They promote teamwork

and to create a bond between management and employee. They are committed in their work and

to the customer [Link] establishment has so many strengths. However, we cannot avoid

that some or slight problems also are noticeable. Dream hotel staff sometimes did not follow the

standard procedure.

Problem encountered

The problem that the trainee encountered was when the guests did not like their rooms and they
needed to look for another room but the room that they wanted was occupied by another guest.
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Summary

Experiencing OJT in the Dream World Hotel Las Pinas – Manila was very memorable and

unforgettable and very informative. It develops the skills of the author. It gives a chance to the

trainee to develop what are the skills they possess. They do different work, cleaning, assist

different people, and serve different people. And develop new friends. The author has fun in the

whole process of training.

The author proud of himself that he finished his 240 hours training in The Dream

World Hotel Las Pinas. OJT was very helpful to the students because they will be able to get

ready when they get to work and their learning can adopt someday when they graduate and have

work.

Referrences

Collins, R. (2005). Hotel life and experience: Hospitality industry. Retrieved from
[Link] Missauri, L. (2001). The educational practicum and
internships degrees. Retrieved from [Link]
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APPENDECIS
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Appendix 1 Recommendation Letter

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Appendix 2 Waiver
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Appendix 3 Memorandum of Agreement

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Appendix 4 Daily Time Record

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Appendix 5 Registration Form24

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Appendix 6 Evaluation Form

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Appendix 7 Certificate of Completion

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Republic of the Philippines

CAVITE STATE UNIVERSITY
Bacoor City Campus
SHIV, Molino VI, City of Bacoor
 (046) 476-5029

LEARNING JOURNAL

Name : Samantha A. Rivera

Date Started : July 2
Date Finished : November 4
Number of Hours : 240

DEPARTMENT Activity/Assigned Task

JULY 2-6

This is my 1st day of my OJT. Mr Vino told

me that my training with him is for 1week
only.
He teaches me the standard beddings of the
room in Dream World Hotel, my mentor are
not strict he always said that I will learn it
Housekeeping Department
easily , however the beddings are not
traditional it’s only bed foam, flat sheet, two
pillows and 1 throw pillow. He also introduced
me to the staff and to our supervisors who will
soon be the one to handle me during the
operations. Every morning we do a Pep talk
wherein we discuss what’s going to have on
our designated tasks for this day, the
housekeeping hours duty is 6am to 3pm or 8am
to 5pm.
Mr Vino said that I was improving to my
training days. He said that I’m very faster
learner. Because today I’m so good and faster
to beddings’ and my skills to clean the comfort
room is very improving it was very clean
compare to my past days, but still Mr. Vino
always helped me to clean the room to release
quickly.
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Republic of the Philippines

CAVITE STATE UNIVERSITY
Bacoor City Campus
SHIV, Molino VI, City of Bacoor
 (046) 476-5029

LEARNING JOURNAL

Name : Samantha A. Rivera

Date Started : July 2
Date Finished : November 4
Number of Hours : 240

DEPARTMENT Activity/Assigned Task

JULY 16-21
On my second week of being a trainee my
mentor Mr Vino as room attendant and said
that I’m the only one to clean the rooms that
assigned to me, means my mentor isn’t there to
help me. Today I cleaned 6 vacant rooms then
at 3pm I’ve done to clean all the rooms
Housekeeping Department assigned. I’m the only one to clean the vacant
dirty rooms that assigned to me. I’m so very
excited for that, because I am able to apply all
my learning’s with the help of my mentor.
Each and every one of us were given a chance
to clean rooms. We are group in pairs in each
room.
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Republic of the Philippines

CAVITE STATE UNIVERSITY
Bacoor City Campus
SHIV, Molino VI, City of Bacoor
 (046) 476-5029

LEARNING JOURNAL

Name : Samantha A. Rivera

Date Started : July 2
Date Finished : November 4
Number of Hours : 240

DEPARTMENT Activity/Assigned Task

JULY 23-31
My supervisor Mr. Jezrell Armada gave me the
task to General clean. This is to fully clean the
room this includes the removing of the
equipment’s to its natural position, scrubbing
the comfort room with heavy cleaning
chemicals to remove the stains and
Housekeeping Department discolorations from the tiles, walls and even in
the doors. On my third week a new team leader
from Victoria Court was hired Mr. Mike His
second day he assign the entire room attendant
in there designated area. I and my partner was
assigned in executive and that is my first day in
executive room and I’m amaze what I see it
was a big room and has a good design . My
favorite rooms are pent house and secret
garden it’s big and have Jacuzzi in it.
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Republic of the Philippines

CAVITE STATE UNIVERSITY
Bacoor City Campus
SHIV, Molino VI, City of Bacoor
 (046) 476-5029

LEARNING JOURNAL

Name : Samantha A. Rivera

Date Started : July 2
Date Finished : November 4
Number of Hours : 240

DEPARTMENT Activity/Assigned Task

SEPTEMBER 17 -NOV 2

On my fourth week I’m very excited this is my

last week. For me this is one of my
unforgettable experiences. I’m very thankful
that I choose dream world as my on the job
training I experience here how to handle some
Housekeeping Department
problem and how to resolve it. I experience a
lot and I will treasure it until i work in my truly
working field.
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Appendix 8 Curriculum Vitae

SAMANTHA A. RIVERA
Permanent Address: #17 Balete rd., Pilar Vill., Las Pinas City.
Contact No. : 09475465407/0956269115
Email Address: smnthmrcl26@[Link]

OBJECTIVE

 To be a part of an organization that offers an excellent work culture and to secure a

challenging position to contribute and grow in an industry where I can be a member of a
team and utilize my knowledge and ideas to the fullest.

EDUCATIONAL BACKGROUND

VOCATIONAL COURSE:

Dr. Felimon C. Aguilar Information Technology Training Institute (2009-2011)

 Computer-Programming

TERTIARY: Cavite State University Bacoor Campus (Present)

 Bachelor of Science in Hotel and Restaurant Management

SECONDARY: Las Pinas East National High School (2005-2009)

PRIMARY: Macalelon Central Elementary School (1999-2005)

PERSONAL DATA

AGE : 26 years old

GENDER : Female
DATE OF BIRTH : December 26, 1992
CIVIL STATUS : Single
RELIGION : Roman Catholic
LANGUAGE : English and Filipino
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WORK EXPERIENCE

Jollibee Sm southmall & Sm Center

2ndTc/ Hpc Seller/ Counter
April 2017 – August 2018

Chowking Madrigal & Chowking ATC

Cashier
From November 2010 – July 2011
Nedic
Quality Control Assistant
From October 2011 – January 2012
REFERENCES

Christian Dela Cruz

Manager Trainee
Mcdonald’s

Lino Elsario
Psychology Instructor
DFCAITTI
09153295013

Mirasol Cedillo
Workforce Scheduler
Expert Global Solutions
09209790715

I hereby certify that the above information are true and correct to the best of my
knowledge and belief.

Samantha Rivera

Applicant
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Appendix 9 Photo Documentation

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